China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 431 reviews
6/10
4 star Skytrax Rating
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8/10

China Airlines customer review

(Australia)

DPS-TPE-YVR 7th September- Business Class. Greeted onboard by name and addressed by name during the entire flight. Water and juice offered on boarding. After take-off drinks requests taken. Champagne (french) chilled and served in Champagne glass. The seat was an angled capsule type. It was a bit hard and would not want to do long haul on this type of seat but for a six hour day time flight is was acceptable. Menus were handed out and dinner requests were taken. Dinner was served individually on china and the fish I ordered was tasty but the food on the whole was not excellent and I would give it 3.5 out of 5. The flight attendants were pleasant and helpful. During our transfer were went to the dynasty Lounge. The food was fine but it did get crowded. I noticed some passengers taking towels to the bathroom so showers are available. The next flight to Vancouver was on the A340 and the seats on this flight while not lie flat as previously stated in reviews are very comfortable. I appreciated the noise canceling ear phones on both flights. Amenity kits were handed out on this flight and I found these rather sparse. The food on this flight was not great my husband ordered the lamb and it was so tough he did not eat it. I again ordered fish and it was a bit dry but eatable. The entertainment system on both flight was good and on the whole for the price paid I felt we got value for money. The flight attendants on the Vancouver route were not as pleasant but did there job well and fulfilled all requests made.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

China Airlines customer review

(Thailand)

Taipei to Vancouver in Business Class. No alcoholic welcome drinks offered upon boarding only water and juice. They were quick to announce that since this was a late evening departure they would be serving only a light meal - but since it was only 11pm I felt this a bit of a cheap excuse since the flight is nearly 12 hours in duration. Even after take-off I had to ask for a drink as it became evident they weren't going to offer any before the light meal - of which there only two choices (one Asian and one sort-of Western) - wine was ok. As far as I could tell there was no service between meals - not even water trips - though they did hand out small bottles early on. Contrary to other suggestions here and elsewhere this route does not have angled beds in J/C Class - only the old z-style recliner seat. AVOD was pretty good - with a decent selection of both movies and music - didn't go back to Y section so not sure what was available there. Biz class seat was a bit cheaper than others flying the route - but to be honest I would have been much better of flying Cathay in Y class and saving the difference.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

China Airlines customer review

(Australia)

Sydney to Taipei to Frankfurt on Dynasty Class. Excellent attentive service and inflight entertainment comfortable seats and delicious meals and plentiful drinks. Would certainly travel with them again.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

China Airlines customer review

(Canada)

I flew from ANC to TPE with family including one 5 yr old. We had 3 adjacent confirmed seats. The flight originated from JFK. When we checked in at ANC we were put in 3 separated seats because the middle one of our seats had been given to someone boarding at JFK. One of us was given a seat 30 rows further back. I objected and was told that CI staff at JFK can ignore confirmed seats for passengers boarding after JFK and that the plane was full. In other words a confirmed seat didn't really mean that. The seats we were given would have necessitated our 5 yr old sitting separately. I was told that it could probably be sorted out on board. But on boarding the aircraft the aircrew wouldn't even take care of it - I was told that I had to ask the other passenger to switch. I got their attention by saying that we were going to go to our original confirmed seats and they could decide what to do about that at takeoff time. It happened that the JFK originating passenger was willing to switch when he saw the situation but I think it was really bad procedure for CI to have put us through that. Either confirmed seats should mean that or there shouldn't be a pretence that there are confirmed seats. And certainly a young child should never be re-seated to a separated seat.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

China Airlines customer review

(Netherlands)

AMS-BKK-TPE. The business class seats on the 747-400 were just seats no beds. No plug for laptop no entertainment system (except 4 tv channels). The food was so-so they even served foie gras! Rice dry and sticky. Prices are friendly but for business class travel I would recommend another airline on this route.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

China Airlines customer review

(Australia)

BNE-TPE-LHR return. China Airlines gives deep discounts for business travel and at these prices the product is marvellous value. Punctuality on flights was quite good. Staff were keen and attentive but found it difficult to coordinate service of bread and sometimes wine with the meals even though the cabin was small. Amount of food very substantial and quality good. AVOD good. My principle bugbear is that they close the window blinds on day flights. This is not something people would do at home and never happens on surface transport.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

China Airlines customer review

(Taiwan)

TPE-HKG round trip. The ground staff were helpful in both Taipei and Hong Kong while I was handling with seat and luggage problems. However the inflight attendants still have to work hard on their service attitude. Food as usual but can be improved.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

China Airlines customer review

(Australia)

Brisbane-Taiwan-Vienna. A330 on first leg excellent. Seats don't recline fully. Inflight entertainment not as good as Singapore Airlines or Emirates. Taiwan to Vienna on A340-300 slightly older planes and seats not as comfortable. Return leg was great. Food was good and planes on time.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

China Airlines customer review

(Australia)

I booked business class seats for my daughter and elderly father to travel Sydney to Frankfurt via Taipei. They could not have been happier with the service provided including wheelchair assistance at Taipei and Frankfurt airports. Food very good but most impressive was the attention care and respect shown by staff towards my 88 year old father.
Seat TypeBusiness Class
Value For Money 12345
yes
3/10

China Airlines customer review

(United States)

JFK New York -Taipei was one of the worst flights we've been on. Very old planes with uncomfortable seats and no personal TV's in seats. For such a long flight it was extremely unpleasant. They played some very old movies on the small ancient overhead TV's. All in all it was the cheapest flight we could get at the last minute so if there's any consolation that would be it. We got what we paid for.
Seat TypeEconomy Class
Value For Money 12345
no