China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 470 reviews
6/10
4 star Skytrax Rating
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9/10

China Airlines customer review

(Germany)

FRA-TPE-BKK return. FRA-TPE sector full on old A340-300 clean with 2x4x2 configuration. Seats comfortable with adjustable headrest and footrest. After boarding flight was delayed for 2 hours. FAs handed out slippers headset IFE and Duty free catalogue. AVOD started and staff served drinks. AVOD with just 12 current movies 40 oldies in several languages games music etc. FAs mainly young and well presented. After 1 hour another 3 hour delay announced and FAs served hot lunch. On departure drinks offered and duty free. During the flight FAs offered sandwiches and soft drinks. Breakfast (2 choices) served before arrival and purser provided information about connecting flights. CAL offered day rooms and meals at Taipei for passengers who had late evening connecting flights. TPE-BKK on old B747-400 with no PTV just a main screen - lunch served with better quality and quantity than TPE-FRA. Return flights on A340-300 and similar experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(United Kingdom)

LHR-TPE-DPS return in Y. Ground staff polite and helpful cabin crew attentive some better then the others. LHR- TPE-LHR very good cabin presence offering water and juice. AVOD good with some current movies to choose from. Two good quality meals served LHR-TPE-LHR and one TPE-DPS-TPE. Baggage arrived quickly. Seats reasonable comfortable on A340 and very comfortable on B738 (try getting row 16/17 as much more legroom). Would fly with them again especially as it was £600 for the ticket.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Taiwan)

Taipei to Tokyo round trip twice this summer. Services provided on flights from TSA to HND are more improved than other routes. Free slippers earphones blankets and pillows are placed in the seat pocket when boarding. Attendants with mediocre language skills still served well meals were fine with two main selections captain's inflight broadcast was clear and fluent in Mandarin English and Japanese which meets most of the passengers' need onboard. Although the price was a little high compared to TPE-NRT where TSA-HND is considered a business route the service and punctuality still made the journey worthwhile.
Seat TypeEconomy Class
no
5/10

China Airlines customer review

(Denmark)

BKK-AMS with old 747-400. Got a bargain deal with China Airlines. Legroom just about okay (I am 180 cm tall). FA's busy but still smiling. Flight 02.20 am was delayed 1 hour and after boarding they left lights on for hours during service. Our children tried very hard to sleep despite the noise from service and tax-free shopping. No IFE onboard.
Seat TypeEconomy Class
no
6/10

China Airlines customer review

(Japan)

NRT-TPE-HKT. Connecting in Taipei was a 3 hour wait but the last call for boarding was 30 min before boarding time. We were rushed to the gate to be met with a huge line and a 20 min wait. Meals were mediocre and they waited nearly 1 hour to clear away trays. Having to wait so long before going to sleep was very uncomfortable.
Seat TypeEconomy Class
no
10/10

China Airlines customer review

(Canada)

TPE-YVR-TPE. A340-300s. E-Checkin and Self Print Boarding Passes were quick and easy to use at Taipei. Boarding commenced with proper order according to zones. After takeoff the Fantasy Sky AVOD was immediately turned on slippers and headsets handed out. AVOD had a selection of 101 movies meals were tasty and served hot numerous drink rounds were made. Toothbrushes put out during the night and restrooms were kept clean by FA's. Delayed on the return due to technical issues however the purser and FA's handled the situation well. Announcements from the captain were made quickly and FA's quickly began drink rounds. AVOD was started as soon as the drink rounds finished.
Seat TypeEconomy Class
no
9/10

China Airlines customer review

(Taiwan)

TPE-FRA A340-300. Check-In was smooth and ground staff gave our luggage priority. Cabin was clean. Crew nice and attentive. After departure given drinks ear phones and slippers then a meal service - vegetarian meal was very tasty. Cabin staff made beverage and snack services during night time and 3 hours before arrival a second meal service. Seats were comfortable and had IFE with AVOD.
Seat TypeEconomy Class
no
9/10

China Airlines customer review

(Indonesia)

The First Class cabin is very good full 180 degrees flat sea the food was great and there was very nice service from the flight attendants. I looking forward to using China Airlines again.
Seat TypeFirst Class
no
7/10

China Airlines customer review

(United States)

LAX-Manila return. Refurbished 747 to Taipei still looks old but nice movie selections. Disappointed with the food though service was efficient and the flight was mostly on time. Although not on par with Cathay or Asiana it's still a good airline.
Seat TypeEconomy Class
no
8/10

China Airlines customer review

(Canada)

Vancouver-Manila I was so impressed with the service I received form China Airlines. I am not new to flying having worked internationally for 23 yrs on all continents except Australia. The meals come quickly and the tray only sits infront of you for 15 mins tops and is removed The cabin staff are so efficient. I look forward to travelling with this airline again and again.
Seat TypeEconomy Class
no