China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 477 reviews
6/10
4 star Skytrax Rating
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1/10

"It was extremely uncomfortable"

(Australia)

Trip Verified | I flew the business class with China Airlines from Sydney to Taipei on 3 April 2023. When I purchased the ticket in mid February, the seating plan for the business class indicated 4 seats in each row (I believe it was Airbus 350-900). I selected 14D as mv seat. A few days before departure, I received a notification from China Airlines that my seat was reassigned to 3D (no other messages than that). When I logged into the airlines' web, the new seating plan now showed each row had 6 seats. Without suspicion, I selected 4A as my new seat. When I boarded the aircraft on the day of departure, I realised that China Airlines had substituted this long haul flight with an aircraft suitable only for short haul flights. The seat space for the business class is very limited. The seat can only be laid down to about 45 degrees and there was no room for me to put my legs straight. It was extremely uncomfortable and almost impossible for sleeping (and it was an overnight flight). The supposedly complimentary wifi for the business class did not work for me (I suspect the aircraft was not equipped). The whole experience became a nightmare. I believe it is unethical and dishonest for an airline company to charge the full fares of a long haul flight and then substitute the aircraft with a short haul one, without seeking an agreement from the customers or any compensation. I would have been better off to take the economy class, at least saving myself an extra A$3500 (I paid over A$4800 for round trip).
AircraftAirbus 330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSydney to Taipei
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Good service and good trip"

(United States)

Trip Verified | Good service and good trip. Really enjoyed it. I would definitely choose China Airline for next visiting Asia. Fair price compared to the other airlines
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaipei to Los Angeles
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"not impressed with the service"

(Australia)

Trip Verified | I travelled with China Airlines a few times with no issues. However on 07/04/23 CI51 Taipei to Sydney I was not impressed with the service provided on board particularly by the male flight attendants. Not paying attention to customers needs on board, or ignoring customers when getting off the flight is disappointing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Sydney
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"experience was awful from the start"

(United States)

Not Verified | The experience I had with China Airlines was awful from the start. It began at check in when I saw a China Airlines employee holding a sign that said CI005. My booking said CI 007 so I figured I was close to where I needed to be. The China Airlines employee then directed me to the opposite side of the terminal. After walking over there I discovered there was no check in for China airlines. As it turns out the line I needed was directly adjacent to the man that directed me to the other side of the terminal. Didn’t even know his own Airlines check in location. After waiting in line for twenty minutes with no movement, they finally started checking in passengers (since when are check in counters closed). Once the check in line started to move, they processed one about every five minutes. All the while the premium class ticket check in line was empty and those attendants just sitting doing nothing. You would think if they had no premium passengers to check in they would help the economy line no talking with coworkers was clearly more important. Once I finally arrived at the counter, I was told my carryon wouldn’t have to be checked due to weight 8Kg (my backpack was heavier but that was OK for some reason).
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Taipei
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"greatly thankful for her help"

(United States)

Not Verified | The flight crew for this flight was beyond amazing. One stewardess named Margo after arriving I noticed that my AirPods I left in the pouch in front my my seat was missing. I tried to dig through it but couldn’t find it. I assumed I dropped it somewhere on the flight and asked Margo if anyone reported finding a airpods laying around. To which she responded no but would help me look for it. She keep looking and managed to dig it out from the pouch. The AirPods had somehow slip in the back region of the fabric and she had manage to dig it out for me. I am beyond grateful and greatly thankful for her help.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Bangkok
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"be careful when you purchase tickets"

(Singapore)

Trip Verified | I have booked the seats with extra leg space (paid extra) for my return flight to Singapore from Taiwan. Wanted to do online check the day before departure but noticed that the seats are not in order. Tried contacting customer service in Taiwan and email to sales person but remain uncontactable. Went to do physical check in on the day and was accused of changing our seats (which we did not) and asked us to top up TWD$3,084 for the remaining seats with extra room space. The whole process took about one hour. The lady in service told us that this is a system change as they change their airplane so seating arrangement change and the seats that we paid for has been taken up by someone else. They did not offer us seats of equivalent (extra leg space with same price) but told us the seats costs more (TWD$5,394) (front role). The whole process took another 20 minutes. By the time we are done payment, we have to rush to board the plane. So to all the consumers, be careful when you purchase tickets from China Airline. They might change the airplane and screwed up your seatings which u paid extra in the first place. I purchased those seats with extra cots because I am travelling with two elderlies and a year old kid.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTaipei to Singapore
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"the leg space is ample"

(Singapore)

Not Verified | The business class cabin of China Airline’s A350 is tastefully done up in warm mahogany colours. A unique feature of the seat is the side table lamp, made of plastic. The seat reclines flat and the leg space is ample. I pre-ordered the braised beef brisket and tendon as main course and found it delicious. Flight attendants were hardworking and friendly in typical Asian style. Noise cancelling headphones were provided. The inflight entertainment selection was adequate for this short 4-hour flight but not the most extensive selection. I would definitely take CI again beyond Taipei.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSingapore to Taipei
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"avoid at all cost"

(United States)

Trip Verified | Outdated airplanes, USB ports on seats don’t work, many planes are not WiFi equipped. Operations are inefficient. I would avoid at all cost and book with a better airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Manila
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"wouldn’t process refund for over a month"

(United States)

Trip Verified | I purchased a ticket with them and after 1 day they canceled it before my departure, saying it was due Covid entry policy. They shouldn’t sell the ticket if it’s not available. Afterwards, they wouldn’t process refund for over a month and I had to fill out a form and provide passport copy etc. If you cancel my ticket, refund instantly and immediately! The staff says they process these manually. Such a joke with and lack of modern technology.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Shanghai via Taipei
Date FlownFebruary 2023
Ground Service 12345
Value For Money 12345
no
9/10

"A solid performance"

(United States)

Trip Verified | A solid performance. The typical 10 minute delay from Taipei was the only glitch. Anew aircraft, flatbed Business class seats, gracious service and decent food all contributed to the quality of this flight. Avoiding a change in Bangkok is a big plus as well. This airline tries hard to be world class and usually seems to succeed. Whether long, medium, or short haul they strive for greatness and it is appreciated.
AircraftA321Neo
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTaipei to Chiang Mai
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes