China Airlines

✅ Trip Verified | Outdated airplanes, USB ports on seats don’t work, many planes are not WiFi equipped. Operations are inefficient. I would avoid at all cost and book with a better airline.

✅ Trip Verified | I purchased a ticket with them and after 1 day they canceled it before my departure, saying it was due Covid entry policy. They shouldn’t sell the ticket if it’s not available. Afterwards, they wouldn’t process refund for over a month and I had to fill out a form and provide passport copy etc. If you cancel my ticket, refund instantly and immediately! The staff says they process these manually. Such a joke with and lack of modern technology.

✅ Trip Verified | A solid performance. The typical 10 minute delay from Taipei was the only glitch. Anew aircraft, flatbed Business class seats, gracious service and decent food all contributed to the quality of this flight. Avoiding a change in Bangkok is a big plus as well. This airline tries hard to be world class and usually seems to succeed. Whether long, medium, or short haul they strive for greatness and it is appreciated.

✅ Trip Verified | I haven't flown with them for more than a decade because I normally fly with SQ. However the overnight flight to Hokkaido via Taipei is a convenient route. It means transferring in Taipei rather than Tokyo and a transfer in Taipei is pretty comfortable. The website and app is functional but slightly less seamless than the SQ app. It was easy to choose seats and special meals and check details. The service from the crew was excellent. The quality of the food was excellent. The lounge in Taipei is pretty good. The buffet appears small in size but the variety is impressive. Plus the kitchen has a good menu of fresh noodle soups and the like. I'd rank it above almost any other lounge when it comes to quality and variety. Seat comfort was the same as the SQ flat bed seats. They are a bit firm. I found the manual fold down beds to be more comfortable compared to these electronic fully reclining beds. There is in flight wifi included. The in flight entertainment may be less extensive than top ranked airlines. For a 9 hour overnight flight it doesn't matter. I'm yet to take the onward flight to Sapporo so maybe my opinion will change. But so far I am nothing but impressed.

✅ Trip Verified | I had bad experience. From the beginning, when I came to China Airlines Lounge and asked if I could use the Lounge key of my credit cards the receptionist said "No No, we never accept Lounge key." Contact them to ask why they put our lounge to the list. Next, my wife and I were seated separately just because they reserved all seats to sell for some more bucks. It makes China Airlines a 2-star budget airline.

✅ Trip Verified | Auckland Taipei flight on the A350 was as good as it could have been. Not overly busy so the crew were not overworked but nonetheless very attentive. Seats comfortable; diabetic meal was tasty and inflight entertainment not too bad. Taipei Bangkok on A330 much busier and the video screen miniscule! Service was also good. Returned later in December from London via Taipei to Sydney both on A350 and again excellent all round. Highly recommend China Airlines

✅ Trip Verified | Our trip was Calgary- Vancouver - Taipei -Philippines. I have only good things to say about this airline. I paid for a premium economy seats to provide more comfort to my toddler and it sure did not disappoint. My daughter was very comfortable playing on the floor during the reminder of our time flying to Taipei. No complains on the food as well. My daughter was provided with an adult sized meal when I told Them that she can solid food. The flight attendees were very polite and helpful especially for me who is flying alone with a one year old. I got a lot of extra hands whenever needed. It was a long haul flight but the flight attendants see to it that clean washrooms would still be available to the passengers. I would also like to commend the China airlines crew in Manila, they were all giving exemplary service, they made sure that the passengers understood the process of boarding and transferring airlines

✅ Trip Verified | The cabin is clean. The seat is comfortable. The ambience is quiet. Flight attendants are friendly and helpful. The food is delectable and fresh. The price is reasonable.

✅ Trip Verified | Long trip to get from Europe to Jakarta, but relatively price worthy. Wonderful interiors on both flights, with nice welcoming colours. Food out of Frankfurt quite poor in quality and quantity. In between the meals, no snacks offered on this very long flight, except for some crackers. Generous offerings for drinks if you asked. On the contrary the proactive mid-flight runs to keep passengers hydrated (trays with water and orange juice) weren’t many. Unproblematic transfer in Taipei for the onward journey to Jakarta. Food served on this quite turbulent flight was far better (and larger) than the longer one from Frankfurt to Taipei. Very impressed on how for both flights the boarding process was organised, efficient, clear and quick!

✅ Trip Verified | Hong Kong to Brisbane via Taipei. Hong Kong to Taipei was Ok, service was reasonable. Taipei to Brisbane was uncomfortable and food selection was poor. While in Australia China Airlines cancelled the return leg Taipei to Hong Kong. I made 2 phone calls and 1 email to their Taipei office explaining that I still wanted to continue with the Brisbane to Taipei leg. Before the flight I received and email stating the refund would be HK$ 4055. At Brisbane I was advised by China Airlines staff to make my own ongoing arrangements. After there flight I received another email saying the refund was now HK$ 460, which is 3.7% of the ticket cost. Really bad customer service at Brisbane and Taoyuan airport and subsequently through emails.