China Airlines

My major complaint about this airline is that they allow only 15 pounds in tourist for carry on luggage that is 5-10 pounds less than most international airlines so for that reason I will not fly this airline again and I regret booking the flight. You will notice that I rated the airline very high on their seats food and overall service but I have found that with a limit of 20-25 pounds I can easily go on tour with a hand carry - but the 25 pound limit would make it impossible to do any shopping while on tour. Yes their prices are attractive and I believe their policy is short-sighted.

Surprisingly pleased with the flights with China Airlines. SYD to KIX via TPI then TPI to SYD on A330-300. New aircraft allocated on all legs good food great service and AVOD in line with all the five star airlines. Would recommend.

SFO to PEK in late August 2013. Plane was a 747 Combi. The plane had no entertainment system for a 15 hour flight with no entertainment system. There is a single screen at the front of economy and the entertainment (in Chinese) consisted of what appeared to be 30 second commercials. Late leaving mechanical malfunction before take off. Dinner was bland and disgusting the best thing were the dinner rolls which were fresh and warm. When you order drinks you are given a small 10oz plastic cup of the beverage no cans and good luck getting a refill. After dinner is server the cabin crew vanishes never to be seen again. I was told to call 2 weeks before I left for seat assignment. I followed the instructions and was told they could not issue seats I could not get seats in the US and now I can't get them in China. I was traveling with a child and therefore needed to ensure I had seats together. When I arrived at the airport they were able to get me two seats together for the trip from Shanghai to PEK and then PEK to SFO or so I thought. First leg of the trip the same poor service to which I had become accustomed no change there. When they scanned my ticket before boarding they said oh your seat assignment has been changed and wrote a new seat number on my ticket my nephew was located in another part of the plane. It seems that they do not feel the need to notify you of seat changes until you board. I told them this was unacceptable to which they put me off to the side and proceeded to board a full flight. Eventually they managed to get two seats together. I will never fly this airline again.

SFO-Beijing-BKK flight in June 2013 and the service was mediocre. An old aircraft with 60-70 people sharing one big TV monitor. When we first got onboard it was very hot in the cabin the stewardess said its normal and once we were flying the temperature would cool down. The flight was late so I missed my connecting flight. I was placed into an airport hotel. On the last flight coming home there was water dropping from the overhead bin so the stewardess put tissues and napkins in between the gaps.

TPE-ICN. flown with them as a codeshare flight with Korean air. The plane (747) was very old (or at least seemed like that). Surprisingly the seat was very comfortable more than in most of the new planes I've flown with. The entertainment system isn't too varied but well enough for a short flight. The crew were professional. Overall liked the product.

My husband and I along with mother and a group of friends flew to Paris via Shanghai and returned today from Madrid via Beijing. We have traveled using many of the Asian airlines and I would have to say that I have never experienced a worse airline at every level. On the first leg to Shanghai we were unable to book our luggage through and were all forced to go through immigration customs pick up our baggage and then repeat the process in reverse late at night even though we never left the airport. Told our flight was delayed 3 hours and were left to sit and wait in a deserted terminal staff were rude and unhelpful. Experienced a 2 hour delay at Beijing on the return flight. No explanation was given for either delay. On all aircraft's the seating was the most cramped of any airline I have used the staff were rude and the inflight entertainment mostly Asian. The European food option was limited and always seemed to run out at about aisle 50. Will never Air China again.

Houston TX (IAH) to Hong Kong (HKG) 9/23/13. Arrived in Beijing (PEK) to transfer to Hong Kong on 9/23/13 around 04.30am. Found out our flight to Hong Kong was cancelled due to the Super Typhoon. Tried to reschedule but was met with the worst customer service! Ticket counter employee was not only rude but unhelpful. Stated the only way to get to Hong Kong was to get on a flight on 09/28/13 or get on a flight to Shenzhen the follow day 09/24/13. Told the employee that our temporary visa was only good until 9/24/13. The employee then proceeded to rudely state that once we get to Shenzhen we were on our own to pay for the train into Hong Kong that the airline will not pay for. Told that we had to get out of the terminal and go to the booking counter to get our flight changed. We proceeded to head out but was stopped by another Air China employee that rudely said we cannot leave because we don't have a ticket to fly out. Finally was able to get my new ticket. Got on my flight to Shenzhen at 11.30am 9/24/13. Arrived in Shenzhen and caught a bus to Hong Kong. Stopped by the boarder security that said we were not allowed to leave Shenzhen and that our temporary visa was only good for Beijing! 0 customer service. Will never fly with this airline again.

I flew on 2 international and 3 domestic flights with Air China. Overall the experience was stressful and frustrating. My booking allowed for changes to my flights but the staff I communicated with about this were unhelpful and slow. All except one of the flights departed late (between 15 minutes and 5 hours) without clear communication as to the reason for the delays and how long the flights would be delayed. It took an hour to check in for one flight due to the staff being disorganised and once I boarded that flight I found that my seat had been changed without checking with me first. The food was average. Usually I really enjoy flying and am happy with what I pay for. Air China didn't deliver and was terrible value for money.

Flight 982 departed JFK late causing missed connection in Beijing to Air China Flight 979. Air China staff in Beijing were very rude. No apology for the missed connection and they sent passengers to a dreadful airport hotel and would only pay for shared rooms. If I wanted a single room I would have to pay for it myself which I did. Air China is a member of Star Alliance and I expected them to re-book on the first available flight which would have left at 6am the next morning but they would only rebook on the next Air China flight which did not depart until the next afternoon. I arrived at my destination almost 24 hours late and paid for lodging and food in Beijing out of my pocket.

Tokyo-Shanghai-Paris and Paris-Beijing-Tokyo. Trusted this airline because it is a Star Alliance member. International transfer at Shanghai was terrible. You have to immigrate and emigrate wasting a lot of time. Cabin crews were cheerful and trying to help passengers. Shanghai-to-Paris old A330 overall shabby but seat was not bad with full-flat and wide leg space. Paris-to-Beijing new 777-300ER clean and new aircraft full-flat bed but leg space was very narrow (not shot). Food was OK. Finally they lost my bag even though intra-airline connection.