China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 469 reviews
6/10
4 star Skytrax Rating
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8/10

China Airlines customer review

(Canada)

Flew LAX to PEK. Other reviews had made me resigned to a bad experience but I was pleasantly surprised. I would rate my flight much more highly than the three flights I had with Hainan Airlines in 2012. Checking in I was happy that the agent could change my allocated window seat to an aisle seat. It turned out that I was given one of only six double seats on the Boeing 777-300 ER! My troublesome right leg was therefore free to move around. The airplane was newish and very clean. All the flight attendants were female young and smartly turned out. While not particularly friendly and making little attempt to socialize with the passengers they were polite and at least one was always available near the midship galley which had tea water juice and cookies for snacking. Seats were fairly comfortable with the usual minimal recline feature. Food was another surprise: tasty chicken and rice or shrimps and rice; but the "tomato" juice was atrocious. Late in the flight the faucet in one of the toilets disintegrated. I alerted a flight attendant who examined it gave up on fixing it and then walked away! I wrote a warning sign in English and asked a more senior attendant to write a Chinese version. She did so and agreed with me that locking the door was a good idea. That was a sound decision because I later observed several fellow passengers waiting to use the toilet oblivious to the clearly posted message! The choice of inflight entertainment was wide and the maps were the best I have seen on an airplane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Canada)

Lhasa-Kathmandu. May 10 2014. Inexplicably instead of flying directly from Lhasa to Kathmandu which would be a diagonal flight path with Mount Everest to the left of the plane we flew due south then due west and so I saw Everest from my window seat on the right of the plane. I had asked to change my seat to the left window but was told that this was not possible so I was glad that I got to see Everest after all! Otherwise an OK flight. Nothing remarkably good or bad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Airlines customer review

(Hong Kong)

HKG-PEK-ARN / ARN-PEK-HKG. Surprisingly no delays at all. Flight attendants were impolite. Lack of ground staff support at ARN. Seats were narrow and really uncomfortable. Economical with respect to fare.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Airlines customer review

(United Kingdom)

Flew on May 3rd LHR-PEK-NRT and return May 11th/12th NRT-PEK-LGW. Flight CA938 LHR-PEK on 777-300ER excellent service from boarding to departure at Beijing. Boarded and departed on-time at LHR and meals and drinks service in Economy class were excellent and the cabin crew were very efficient and polite throughout. After disembarking at Beijing and transferring through the transfer formalities in 20 minutes then boarded CA421 from PEK to NRT. A smaller aircraft A320 but still fantastic service and the added bonus of a full meal for this 3.5 hr flight. Once again cabin crew attentive and efficient and thoroughly enjoyable flight to arrive at Narita on time. Return flights were equally impressive firstly an evening flight on CA168 from NRT to PEK on 737-800. Another good inflight meal and drinks and service impeccable despite aircraft virtually full of Chinese tourists returning to Beijing. Arrived in Beijing at 9.45pm and after an even quicker transfer at Beijing boarded flight CA861 to London Gatwick (LGW). A330-200ER. A rather strange departure time of 01.35 was slightly tempered by plane preparation which meant an 03.00 departure however once on board this aircraft the service was excellent once again. Inflight meals and drinks perfect and service once again impeccable arrived at LGW at 07.52 feeling very refreshed. Air China are in my opinion are excellent and are excellent for value. It does help to speak some Chinese Mandarin as I can as the Cabin Crew do respond very well if you at least make some effort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(Canada)

Flew from YVR-PEK-DEL and return. Like most of us I had absolutely no idea how bad Air China was and so booked the tickets solely because of the low prices. Well after reading the dreadful reviews here I was terrified to go aboard but was pleasantly surprised that the flight was not half as bad. Well the food wasn't all that great but it was bearable. No hot drinks but there were plenty of cold ones in the galley. To be honest the seats were pretty comfortable and plenty of pillows and blankets were provided. I was kind of expecting them to not serve too many meals so was well prepared with my own. The crew was quite helpful they weren't smiling much but weren't rude as such. I guess their lack of English makes them sound rude they don't do it on purpose. Surprisingly Beijing airport staff was great too I was with my 3 yr old daughter and they helped me at every point. To be honest the service was quite good considering the low tickets fare. When you travel with a child you hardly get time to watch any movies so I can't really comment on that but overall the flight was good. Wouldn't mind traveling with them again if the airfare is low.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

China Airlines customer review

(Slovenia)

Short domestic flight CA1832 from Shanghai to Beijing on a A330 was great. On time. Brand new aircraft comfortable seats in economy class on board service with warm meal (even with the choice of two different ones) and good choice of non-alcoholic beverages. Cabin crew very attentive and worked as a well-trained team. As a LH frequent traveller I had never experienced such high level of service on some of the European flights. Simply great experience. Will definitely use them on a next trip from Europe to China.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(China)

Flew from PVG to TPE. The flight was delayed 2 hours due to its late arrival as the aircraft had stopped in Hong Kong due to strong wind. Late arrival in TPE and late departure in TPE. All other things were perfect. I will definitely choose this airlines again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Airlines customer review

(Hong Kong)

Flew round trip HKG-PEK-LAX and IAH-PEK-HKG with them. First plane was delayed from Hong Kong to Beijing which caused us to miss the connecting flight. Ground crew were rude and incompetent in re-booking our ticket with long queues also just to find anyone. Cabin service was lacking in both legs of the flight with cold food. Beijing Airport itself is chaotic and terrible: long line just for transferring flight (through immigration) lack of any decent food option and shopping lack of any crew for customer service when asking for directions. On return trip I got a middle seat in 77W seat is very cramped and unpleasant even for not a big guy (5'7" tall). Entertainment is very lacking in the AVOD system. Food is OK but some parts just plain look uneatable. Cabin crew are OK on the first leg of the flight with the normal service. The second leg is in the old 747-400 plane. I got the typical emotionless cabin crew with lack of any service after the normal drink/meal service. When asking for just a cup of water I got a reply of "do it yourself". Despite their relative cheaper price never again for the bad experience. They have a long way to go.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Airlines customer review

(France)

Unpleasant crew it's like you are talking to a statue. The seats were dirty (fresh sticky stains) and pillows and blanket missing - asked them twice. Seats are small and the box for the media is occupying the quarter of the space for your feet (half if its broken). They didn't want us to move on an other seat reserved for the crew (10 free seats never occupied). My wife was pregnant and I told them but they don't care. Asked for some water (twice) never came - I think they got angry at us somehow. On the way back we asked for a larger seat (emergency exit) but they put us in the middle between two persons. I am not a difficult person but this company is just inhuman.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Airlines customer review

(Australia)

Currently waiting in Air China lounge in Beijing where the food is terrible and all the supposed "cold" drinks are warm. Flight has been delayed twice. Due to depart at 4.45pm now departing 8.40 no announcement this after a 3 hour delay yesterday traveling from Guangzhou where they loaded us and pushed back from the gate and sat there for 3 hours due to bad weather. Surely with all the technology available they know this before boarding us? I was traveling in business class which is far below most other airlines standards. Never again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no