China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 335 reviews
6/10
4 star Skytrax Rating
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9/10

China Airlines customer review

(Australia)

Overall as good as any other Asian carrier friendly staff food was fine plenty of movies etc. Standard A330-300 Auckland to Brisbane. Would use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Airlines customer review

(New Zealand)

Taipei-Hong Kong Economy. Very uncomfortable seat with virtually no leg room. Luckily seat next to me was free and was able to stretch my legs in to that space. Breakfast was a greyish-looking chicken noodle dish that was unappetising. Cabin staff raced through the service and then disappeared. They were mechanical and their smiles were plastic. Thankfully the flight was short (90 min).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Airlines customer review

(South Korea)

Osaka to JFK. The flight was 14 hours B747-400 I sat in a window seat just behind the wing. AVOD had new movies and a big variety of other entertainment. A big plus was that the AVOD selection was different coming home. The food was enjoyable and service was plentiful and well organized. The cabin crew were very pleasant and attentive. I am average size; 5'10" and 180 lbs and I had no need for more space. The recline and leg room were generous for economy. I usually fly Korean Air Asiana or Singapore for this route but since China Airlines was so much cheaper I thought I would give them a try once. If they are this cheap in the future I will fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Airlines customer review

(United States)

TPE to LAX. The seats are so close that when the person in front of me reclined I could not exit my seat or watch the seatback TV. It seems that over the past 2 years the service food and overall quality of flights has diminished. Our company no longer allows us to book our Asian rides on China Airlines and frankly I am glad. We pay 75 dollars more for flights on Singapore air and the difference is 10 fold.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Airlines customer review

(United States)

LAX-TPE-HKG return with stopover in Taipei. The ground and flight staff were professional friendly and helpful. The airplanes looked new and well kept. The seats in the economy sections were new but the cushion was thin and soft causing severe discomfort on long flights. Complete meals served even on short flights the food was mainly edible but poor compared to other Asian airlines. I would have rated this an excellent airline if the seat cushion and food quality were better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Taiwan)

Flying to Guam on board their A330 punctuality of the flight very good and the pre-flight service nice. Cabin crew are all friendly and smile throughout. Personal entertainment includes some great films and games but the meal service is nothing special. Would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Malaysia)

To and from Singapore and Surabaya economy class both on A330-300. Flights were all on time and return flight arrived ahead of schedule. Flight attendants were very friendly and attentive. Entertainment system was great. I was pleased we had access to the entertainment system even though the flight was only 2 hours. Cabins and the toilets were clean. Food was just so-so but the taste was overall acceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Airlines customer review

(Canada)

Awful experience from Taipei to LA. My husband is 6ft 4 and when we checked in early in the morning for our flights from Bangkok to Taipei and Taipei to LA we asked the ticket agent to sit us in seats that would accommodate his height. Told we'll have plenty of room. When we got onboard we were instead seated in the tightest seats next to the lavatory. When my husband couldn't sit down there was much flurry of activity to find him somewhere he could fit. He was embarrassed and naturally we were separated from him for the entire trip - no apology from anyone of course. Ironically people who checked in after us were seated in a front row with leg room. As usual much pushing and shoving onboard with no order imposed by the cabin crew. If flight attendants spent more time taking care of their customers they may have a few more happy customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Airlines customer review

(Italy)

I had some reservations been this leg part of a Delta itinerary I was not sure how CI would compare to DL economy comfort seat. Taipei-SFO economy smooth check-in well organize boarding seat 34A quite comfortable 32 pitch and personal AVOD. Departed on time at 23.50 informed crew not to serve dinner and I was left undisturbed and slept well till breakfast food was good for economy. Overall good flight and the crew were polite and interacted well I will fly again with CI now that are an integral part of the Skyteam.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

China Airlines customer review

(United States)

SFO-Taipei-Bangkok (economy). SFO flight leaves at 1.30am but if you're planning to sleep tough luck - the hot meal is served at 3am and everyone (even if sleeping) is ordered to sit bolt upright so the person behind can eat. This was repeated at midnight on the return Taipei-SFO. Hot meal SFO -Taipei was disgusting. I would highly recommend you bring your own food. Kids meals were average both ways. Service was otherwise ok. Entertainment generally good - 747 screens have higher definition brightness and contrast than A330s where video quality is poor. Movie selection fairly good but can be limiting if you fly transpacific both ways the same month. Seat pitch a little tight at 32" for the tall. Boarding was highly organized at SFO but more chaotic at Taipei.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

China Airlines customer review

(Hong Kong)

HKG-KHH return. Both trips A330-300. Outbound trip delayed 2 hours due to fuel problems and it resulted in refuelling. Staff were quick to serve the complaining passengers. The inflight entertainment system is quite good. The price was very reasonable as it was near the Easter holiday peak.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Airlines customer review

(United States)

LAX to Beijing return in economy class. Outbound flight was a newer Boeing 777 return flight an older Boeing 747. Both flights departed on time I slept well on both flights for 8 of the 12 hours. Food was fine and staff friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

China Airlines customer review

(Poland)

AMS-BKK-TPE and back. Outbound a 747 with no AVOD just centralized screens. Decent meals topped with friendly and professional cabin crew. On the return - modern IFE with touch screens but flight attendants not quite as effective. Troubles with processing my wheelchair at TPE but that may be inefficacy of the airport. In general good service/price ratio.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(Australia)

SYD-TPE-YVR return. I was unsure and a bit sceptical. Overall my friend and I were really happy the food was excellent the staff lovely and the entertainment great. The cabin crew spoke good English and were always around to offer assistance. The only issue we had was two excruciatingly long stop-overs. (18hrs outbound and 17 on return). The seats weren't the best ever but could've been worse.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(United States)

LAX-TPE-MNL twice in the past year. Seats in economy seem small to me (I am over 6 ft. FA's are attentive but not very friendly - seems to be due to somewhat limited English. When I asked for drinks in Chinese they were much more social. The food was good if you ordered Chinese option. TPE is not my favorite airport but it is orderly and clean.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(New Zealand)

Short hop from BNE to AKL. Check-in staff member was helpful and friendly and the wait was minimal. The flight departed thirty minutes late but were kept well informed. The meal service was cheerful with a selection of mains. The in-seat entertainment was clunky and poorly designed and the language selection confusing to say the least. Seat width and comfort were as expected for economy and the staff pleasant and fluent in English. Overall an enjoyable and professional service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Australia)

Auckland to Brisbane (my wife had wheel chair assistance) and we were very impressed by the level of comfort and service. It was the cheapest price and the fare included a meal and movie. The legroom was a little tight the level of English was difficult to understand at times - announcements given first in Chinese then in English. Cabin temperature way too warm and the aircraft appeared to have no personal air vents above. The staff were friendly and polite.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(New Zealand)

Auckland to Brisbane. Good flight and crew. The meal choice was Beef Noodles or Curried Chicken. Crew responded to request promptly but had a lack of the English language.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Airlines customer review

(United Kingdom)

Shanghai to Sydney. We booked this flight at very short notice and were slightly apprehensive. However we need not have worried. Despite the very short notice my wife and I were seated together. The aircraft was a very new looking A330 and we found our Economy class seats very comfortable. The standard of cabin service was not bad with the crew even managing to accommodate our special meal requests. Although the flight departed slightly late from Shanghai due to problems when inbound from Beijing we actually arrived on schedule at Sydney. Ultimately we were very pleased with the flight and service received and will certainly consider flying China Airlines again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(Czech Republic)

PRG-FRA-TPE return. Codeshare with CSA (PRG-FRA segment). FRA-TPE flight was operated with B747 instead of usual A340. Cabin crew attentive and helpful meals were tasty and refreshments between meals provided on demand. Outdated centralized AV system but worked ok. The big downside of the flight was AC - it was really cold. Return flight (TPE-FRA) with standard A340 (2-4-2 in economy) was fine. AC settings were correct personalised AVOD system worked without problems with a great selection of movies and music. Meals and drinks were fine and cabin crew helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes