CemAir

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4 reviews
5/10
No Skytrax Rating
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10/10

"Best flying experience ever"

(South Africa)

Trip Verified | I have never experienced such patience ever since I started travelling. I became late because as we got to the airport, my 3 year old son fell and injured himself and had to take care of him. The two ladies working at the boarding gate that afternoon called me twice to check up and make sure we got onto that flight and waited until the last minute before they closed check in. I was in awe of their patience and care for me as a passenger, this has never happened to me before, especially to go to the extent of calling me. Genuinely grateful and can never thank them enough. We need more of this kind of understanding with airlines. Best flying experience ever!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCape Town to Durban
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"The worst customer service"

(South Africa)

Trip Verified | The worst customer service I have ever experienced! My flight was cancelled at 08:00 on the 16th of June 2023; Bloemfontein to Johannesburg. I consulted with Cemair staff to rebook the flight but they had no earlier running flights. I was in a panic because I had connecting flights to catch. Cemair staff was rude and indifferent. I still have not received my refund after paying for a flight that did not happen. After countless emails, which have been ignored, I am certain this is the worst airline available. Avoid at all costs.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBloemfontein to Johannesburg
Date FlownJune 2023
Ground Service 12345
Value For Money 12345
no
7/10

"a very decent experience"

(South Africa)

Trip Verified | A Tuesday evening flight. It was the cheapest compared to their competitors at such short notice (booked the ticket the Thursday before). If one can get past the aging interior and the +-25 year old aircraft (an average age for commercial aircraft in SA) it was a very decent experience. The ground staff was polite and helpful. The cabin crew was firm but polite and the onboard service included a complementary packet of crisps, a small chocolate and some sweets. The complementary beverage service was lovely as the drinks were poured in glass. I was entertained by a wine top-up upon request (I'm not sure if this is offered on all flights or whether I got lucky because it was the last flight of the day). Amazing leg room for tall passengers. One benefit of flying on a small airplane is the short wait for checked-in baggage on arrival. Expect a connecting bus to the terminal at larger airports. I would probably fly them again in the future, should their tickets stay competitive.
AircraftBombardier CRJ-100/200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePort Elizabeth to Johannesburg
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never use this company again"

(France)

Trip Verified | Absolute scam, bought direct flights round trip for 8,000 ZAR and ended up with a connecting flight which was delayed. 5 hour delay. I will never use this company again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Hoedspruit
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no