CemAir

✅ Trip Verified | I have never experienced such patience ever since I started travelling. I became late because as we got to the airport, my 3 year old son fell and injured himself and had to take care of him. The two ladies working at the boarding gate that afternoon called me twice to check up and make sure we got onto that flight and waited until the last minute before they closed check in. I was in awe of their patience and care for me as a passenger, this has never happened to me before, especially to go to the extent of calling me. Genuinely grateful and can never thank them enough. We need more of this kind of understanding with airlines. Best flying experience ever!

✅ Trip Verified | The worst customer service I have ever experienced! My flight was cancelled at 08:00 on the 16th of June 2023; Bloemfontein to Johannesburg. I consulted with Cemair staff to rebook the flight but they had no earlier running flights. I was in a panic because I had connecting flights to catch. Cemair staff was rude and indifferent. I still have not received my refund after paying for a flight that did not happen. After countless emails, which have been ignored, I am certain this is the worst airline available. Avoid at all costs.

✅ Trip Verified | A Tuesday evening flight. It was the cheapest compared to their competitors at such short notice (booked the ticket the Thursday before). If one can get past the aging interior and the +-25 year old aircraft (an average age for commercial aircraft in SA) it was a very decent experience. The ground staff was polite and helpful. The cabin crew was firm but polite and the onboard service included a complementary packet of crisps, a small chocolate and some sweets. The complementary beverage service was lovely as the drinks were poured in glass. I was entertained by a wine top-up upon request (I'm not sure if this is offered on all flights or whether I got lucky because it was the last flight of the day). Amazing leg room for tall passengers. One benefit of flying on a small airplane is the short wait for checked-in baggage on arrival. Expect a connecting bus to the terminal at larger airports. I would probably fly them again in the future, should their tickets stay competitive.

✅ Trip Verified | Absolute scam, bought direct flights round trip for 8,000 ZAR and ended up with a connecting flight which was delayed. 5 hour delay. I will never use this company again