Cebu Pacific

✅ Trip Verified | Legazpi (DRP) to Sydney via Manila. Before purchasing ticket I know my expectations about Cebu Pacific being a LCC. DRP to MNL flight was on-time while MNL to SYD was slightly delayed which is normal for flights out of MNL. Pre-ordered meal was ok as well as the on-board service. Now what I like the most was the price I paid which was a steal. I will keep using Cebu Pacific both local and international as a cheaper alternative.

✅ Trip Verified | I have connecting flight from DXB-MNL-RXS. The flight was delayed for more than 2 hours. When i reached to domestic flight transfer Helpdesk one of the staff took my bagage and I go directly to departure entrance to get in on the flight to Roxas. When i reached Roxas my baggage was left behind on the airport, and they are saying i will get my luggage by the next day but till now they said my luggage is missing in manila airport.. Till now i didn't get yet my baggage.

Not Verified | I booked a flight to Manila to Surigao and as soon as I arrived at the airport the flight got delayed. When I arrived to my destination, I was later informed that my luggage was left behind due to too much weight capacity in the airplane. Not only did they fail to inform me before regardless of the delay of the plane, they also made it so that we, the passengers, had to adjust to the timing of when our baggage was going to arrive despite our completely packed schedule. I don't recommend flying here.

Not Verified | This was my first flight with Cebu Pacific and I paid to check my bags from Fukuoka and now I am in Indonesia while my checked bags are still in Japan. I was told it would be here on the next flight however the next flight has left and my bags are still in Japan. I am in Indonesia without my clothes and personal items and I cannot get in contact with anyone at Cebu Pacific. I reported it in Manila on my first stop and still haven't received any information.

✅ Trip Verified | Horrible. Cebu overbooked the flight, so they canceled my flight to Manila, and offered to rebook me two days after the fact. I would’ve missed my connecting flight. they did not inform me of the cancellation. I discovered it “accidentally”. Decided to dump them all together, cancel the ticket, and went with AirAsia , which is much more reliable. Cebu charged me a “rebooking fee”. This, by far, was the worst airline.

✅ Trip Verified | We decided to travel with a carry-on suitcase and a hand bag. A surprise awaited me at the last stop, Manila - Dubai. After check-in at the airport, I received the boarding card, on the way to the boarding area, we were stopped by some people, they did not look like employees and did not allow us to go to our gate, they told us to go to hand over the luggage. I was at a loss as to why I had to return my hand luggage. In the end, it all ends with my ticket being taken away and being told to pay 5000, which is ~$100, on the grounds that you can only have one carry-on bag. I tried to understand why the amount is so high, no one explained anything to me and did not return the ticket until I paid. I was shocked that they took our suitcases and then called a completely incomprehensible amount and made us pay it, only after paying they gave us flight tickets in check format. I will never fly with this terrible company Cebu Pacific again.

✅ Trip Verified | My previous flight was not pleasant. I had to hold my pasta and water the entire flight because the fold-out table was broken. Fast forward to 2023, I was supposed to fly to Ho Chi Minh, Vietnam but as usual, they canceled my flight without any reason. On the next day, they moved my flight to a late-night one saying that they are trying to fill that one. I did not accept the changes simply because I am a solo female traveler. I opted for their refund, and to my surprise, my 13k flight is down to 9,500php. What type of sorcery is it? I reached out to their chat support because they don't have an outline number, and the agents (4 agents told me that the processing fee is non-refundable). They told me just to accept that late-night flight, the agent was unresponsive and lazy. By the way, there's no assurance that I will be able to get my refund within 2 months. Just like what they did during the pandemic. The long refund process is their way of telling you to place another booking because your money is now ours.

Not Verified | My wife and I checked in at Counter B-03 and we were greeted by a very friendly staff today at about 5.20 pm. After verifying our tickets, she even offered us a packet of peanuts that we love so much. We didn’t ask for her name but we really want to thank her for the kind hospitality!

Not Verified | Our first was cancelled and rescheduled 5 hours later. It left Manila 2 hours late. We landed in Davao and waited for 40 minutes before we finally were able to get off plane. Yesterday our return flight to Manila was cancelled by Cebu Pacific. Disgraceful and shocking service. We along with so many others will never use Cebu Pacific again.

✅ Trip Verified | As a foreign American passenger, it doesn't get any worst flying with Cebu Pacific and in my honest opinion is probably the worst airline experience I have ever had in my 54 years of life. There were numerous delays, unclear update status, and "EXTREMELY" poor cabin climate control. I was literally sweating in my seat whiles waiting for the pilot to perform his pre-flight checks and waiting an unusually long time for the pilot to taxi onto the runway. There were no snacks unless it was paid for and from what I remember, even when flying with Philippines Airline it was provided to passengers free of charge even during my previous short flight. If things don't change with Cebu Pacific, they will follow the path of other bankrupt airlines.