Cebu Pacific

Manila to Singapore on Cebu Pacific's larger A330. Flight was busy and despite boarding on time the aircraft waited around the tarmac for 30 minutes due to usual Manila traffic. We arrived 30 mins late but that was more to do with Manila airport than Cebu Pacific. I was seated in row 3 which gives a bit extra legroom but being located toilet was bothersome. Flight was cheap and service was friendly and fun. Happy with the service and a fraction of the cost for the same service (minus a meal) compared with full service airlines. I also won a Cebu Pacific wash bag onboard the flight, quite a novelty!

The Cebu Pacific Manila to Kuala Lumpur flight rescheduled from 5.50 pm arrival at Kuala Lumpur to 12.35 midnight. The staff informed that they have email the changes of schedule through email, but we do not receive it. Can't they also send text to the cell phone to inform of the changes of time? Then, the flight delay and arrived at Kuala Lumpur at about 1.40 am. Also, the flight from Kuala Lumpur to Manila also delayed for about 2 hours. They need to improve of their flight arrangement, etc.

I flew Manila to Sydney return on Cebu Pacific's high density A330. The negatives. IFE is non-existent, no personal A/C vent, Pre-ordered meals are horrible, blankets for sale, you're not allowed to bring water on the plane from MNL but its okay from SYD. I've read about it and knew what to expect. Check-in agent in Manila was friendly. Seat pitch was good and I'm 6'0" tall and large built. I still had enough legroom with my knees hardly touching the seat in front of me. In fact, it's much better than their A320's. I was also able to secure an entire 3-seat row to myself on both legs. Service was friendly, both flights were on time with the MNL-SYD flight actually arriving 30 minutes ahead. If you're flying budget, just know what to expect. Otherwise, fly full service and pay the price.

Manila to Davao on Cebu Pacific. Both legs rescheduled three times, both flights left late allegedly due to congestion in Manila. Once in the air new clean aircraft and sufficient room for two hours on a low cost carrier. Much cheaper than the opposition. Most impressive was the speed of the baggage delivery in both Davao and Manila, up there with the best!

Manila to Bangkok round trip and Manila to Kota Kinabalu return. All flights on time. Good, efficient check-in at all airports. Pre-paid baggage so no hassles. Usual fairly expensive and not very tempting food options, so I tend to take my own food. Excellent fares and good service in the cabin. Terminal 3 in Manila is getting busy now but Cebu Pacific is still preferable to Philippine Airlines on these regional routes.

Same old problems on todays Cebu Pacific service to Caticlan Airport. Every day the airline cancels flights to Caticlan Airport which is the destination for Boracay island. Normally at least 2 flights one in the morning and one in the afternoon are cancelled. My flight was cancelled today. They re-route passengers to Kalibo airport and then on a bus to Catalan. The airline charges a premium to Caticlan Airport of 50% over the fares to Kalibo and this scam allows the airline to make more money on the route. The bus journey between the 2 airports is circa 2 unpleasant hours. How long before someone puts an end to this? You get what you pay for but on this route there is not much choice.

Unfortunately we bought a couple of Cebu Pacific flights when we were travelling in the Philippines and it is a nightmare. Flights are late (3 to 4 hours is normal), many of them cancelled, they re-route passengers to other airports and then send you by bus to your destination. Just madness after madness. This is not a serious airline.

Extremely unpleasant flight with Cebu Pacific from Manila to Sydney. Check-in lines slow and staff rude. We were not told we could not bring a water bottle onto the flight. We bought one after security but it was taken at the gate. Cebu Pacific should have informed us. Seats with no lumber support and no cushion, had to pay up to $30 AUD for a blanket. Advertising across the cabin. Was kept on the tarmac for an hour and a half so the air-con could be tested. It was turned off and we all sat in the heat for a good twenty minutes before they turned it on again. Drinks and food way too expensive. One small water bottle was about $4 AUD, but because our water had been taken at the gate we had to take it. Food was served cold and not tasty at all, despite the $10 price tag for one little bread roll. Could not pay by card; only cash. Attendants rude and obnoxious when I gave them the wrong cash by accident in a currency I did not understand. Toilet not cleaned for most the flight; suspicious water over the floor. No IFE.

Out of the latest 10 times I had to fly with Cebu Pacific, 9 of them had at least 1 hour delay. The staff constantly makes updates with delay after delay and you always hear the same thing "out of airline control". When you are delayed to for example Manila and you see Air Asia and PAL flying on time with ease and you had the bad taste by choosing Cebu Pathetic and will sit through delay and delay, lost bags, incompetent staff and dirty airplanes. I have given Cebu Pacific chance after chance and ironically they always state after a delay "We hope we can make it up to you on your next flight". Last time flying with Cebu Pacific and will rather pay higher prices.

Cebu Pacific is a low-cost carrier, and their flights are usually quite cold. The food you can book in advance or purchase onboard is not great, but will do considering the low price. Their ground service announcements should improve. They beat their competitors when it comes to price, if you are only on a short flight. On the aircraft, staff is usually friendly, but no entertainment system whatsoever.