Cebu Pacific

This was a disaster. We were stranded in Coron for 24 hours due to mechanical issues. The real problem was that the staff made no effort to help the passengers or give us any information. At first they tried to assure us that the plane was just delayed a bit, but when the later flights started leaving and we were still stuck, everyone started to line up for answers. The staff hid. One guy was ill and needed to get to a hospital, while many others had onward flights in Manila, and still the staff hung around, doing nothing. By the following day, most people gave up and got flights on Philippines Airlines. We are still fighting to get reimbursed for the flight that never happened, but I'm not counting on that happening any time soon. Best to avoid Cebu Pacific if you have any other options at all.

Manila to Cebu, and I recommend not to fly with Cebu Pecific. It is totally unreliable. I had a massive delay without any information whatsoever. The staff was hiding, the ground crew gave no information on the nature and the time of the delay. I recommend to use other local carriers for domestic flights.

I fly budget several times a year with AirAsia, Jetstar, EasyJet, Ryanair, etc. Cebu Pacific is by far the worst. I booked 4 flights with them, 3 of which were significantly delayed and the fourth from Puerto Princesa to Manila was cancelled. The boarding process is frustratingly disorganised and very slow and the customer service is non-existent. The cancelled flight was not explained, we were offered a different flight more than 24 hours later but this would've caused us to miss our connection so we opted for a full refund, which I have not received more than a month later. I have spoken to the airline and they say they have refunded me already, they have not. Don't be taken in by the low prices with this airline, fly with somebody else and pay whatever extra you have to.

Booked the flight Manila to Caticlan October 2015 with Cebu Pacific. Expected departure on 18/01/2016 0005. On 17/01/2016 at 2342 received notification of a cancellation due to maintenance of the aircraft, without offering any alternative arrangements. Told to contact customer service or go to their airport office. The customer service agent was absolutely indifferent to the inconvenience caused by the cancellation and the proposed rebooking on another flight from Manila to Kalibo, about 80km from Caticlan. At check in there was a line of about 40 passengers - staff were efficient but not polite. Boarding slow and laborious and delayed departure by about 30-minutes. Onboard, narrow seats and with very little space for the legs if you are taller than 180cm.

Flight booked and confirmed on 14.10.2015 for departure on 23/01/2016 at 17:05 Kalibo to Manila on Cebu Pacific. On 18/01/2016 Cebu Pacific announced via email that the flight was canceled due to "schedule realignment" proposing another flight at 03:45 of 01/24/2016 and this required my acceptance of the proposed alternative. Contacted customer service but whatever the choice, I was referred back to the manage my booking system where it turns out that, even without accepting the rebooking Cebu Pacific has already confirmed the new flights. Flight on time but a company to avoid.

Cebu Pacific flight 150 on 28/1/2016 at 07.05. The only flight that was not cancelled of the three booked with Cebu Pacific in January 2016. Check in was quick with efficient staff. Fast boarding and departing on time. Aircraft clean with efficient staff. Seat a little bit small for people taller than 180cm.

Cebu Pacific never fails to disappoint me. Tuguegarao to Manila is only served by Cebu and PAL. PAL was fully booked so I did not have a choice. The aircraft arrived late, probably 30 minutes before boarding. Although this was a domestic flight, 30 mins was definitely not enough turn around time. A very superficial apology that the flight was going to be delayed was offered. Delays seem to be a norm - I flew from HKG to MNL 3 days before this flight and it was delayed for nearly 3 hours. Time is very important to everyone. The fares are not cheap either - charging full service fares for an ultra-low cost service.

Hong Kong to Manila with Cebu Pacific - low cost, low quality. You definitely get what you pay for. Christmas season is the busiest time in the year to travel and had no other optios but Cebu on the date and time I had to leave Hong Kong. I have flown with them in the past and this flight it was like a deja vu. The aircraft coming from MNL arrived 2 hours late. None of the staff at their check in counters knew what was going on, and didn't mention the delay when I was checking in. I could have spent an extra two hours with my friend who took me to the airport. Second, when we were inside the aircraft, we were delayed for another 35 minutes. I must commend the friendly cabin crew who profusely apologised. Their customer service skills were good. I did not eat the food offered - it looked more like a ration. When we arrived in MNL, the air bridge was not working, so we all had to go down the stairs to the tarmac and up to the stairs to get inside the airport. It was an unpleasant pre-Christmas flight. Cebu Pacific has to understand that although passengers are aware that they are operating low cost, they should be on time, improve the food, ad keep passenger comfort in mind.

Manila to Davao, on a Cebu Pacific A330. Seat configuration was all economy class in a 9-across (3-3-3) seat layout, and I had the last row by the window which was 2-3-2 config. Flight was boarded on time and despite being a busy flight, it flight left on time and arrived on time with great views from the clear sky. Flight price was cheap which was why I chose it but added advantage that everything went smoothly left a favourable impression of Cebu Pacific.

Cagayan de Oro to Manila on Cebu Pacific's all economy class A320. Flight arrived at Zhengzhou 20 minutes late, but the time was made up as they overstated their flights time - as usual. Flight was a no frills economy flight, but when I checked in they moved me to exit row seat which gave me a bit of extra legroom and also a nice view of the Philippines travelling from south to north. Arriving at terminal 3 and connecting with another Cebu Pacific flight allowed me to avoid the extreme hassle of changing terminals at Manila.