Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 301 reviews
4/10
3 star Skytrax Rating
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Cebu Pacific customer review

(Australia)

Definitely by far the worst airlines I have encountered. Boarded the plane at Manila to go to Caticlan which is supposed to be a 45 min flight. The plane did not leave Manila until 5.5 hours later and still with all passengers on board the plane. Unacceptable excuses provided by the captain and also we were diverted to Kalibo Airport instead. Due to this incident we lost one nights accommodation in Boracay. Pay the extra fees for an airline that you know is reliable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

Cebu Pacific customer review

(Philippines)

TAC-MNL (5J-654). Delayed almost 20 minutes due to bad weather cond. Good seats friendly flight attendants food and drinks served for a fee.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Cebu Pacific customer review

(Philippines)

5J 805 MNL-SIN. First time to taking Cebu Pacific internationally and I was honestly a little apprehensive. PROS: Cheaper fare than PR or SQ. Online check in (not available in PR) allows me more time to do more things before heading to the airport. Use of T3 instead of surly T1 or stuffy T2. CONS: Tight seats and poor pitch (you get what you pay for). Poor selection of in flight meals for purchase. This is most pronounced in flights scheduled during the lunch or dinner hours. Will consider flying with them but will always give it second and third thoughts.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Cebu Pacific customer review

(United States)

MNL-TAG short hall domestic flight with 8 people including infants. Flight was a bit late but was a nice Airbus jet and was OK. Very good fare except they nickel and dime you for everything and they have no advanced boarding for families with infants.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Cebu Pacific customer review

(Philippines)

Every time I travel with Cebu the plane is either late or cancelled. If they weren't so cheap I would never use them. Customer service is appalling regard for international flight safety rules is scant (I have seen children allowed to sit in exit rows people standing up during taxi phones used prior to landing. My last trip has prompted me to write as my flight was cancelled (again) we were bussed 1.5 hours to another airport to find that the flight there was delayed too (no announcement only found out when we asked). We were given no water for the bus journey the bus driver was constantly on the phone and driving with one hand even when changing gear and the food offered (or 150 pesos instead - $3) was pathetic. I feel sorry for their staff who constantly have to deal with upset passengers like me because their employer is so hopeless. I worry that this airline is starting flights to Dubai in the Autumn - rather you than me!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Cebu Pacific customer review

(United Kingdom)

Flew Cebu - Clark return flight check in was proficient and flight left on time. In flight service was good with provision of snacks and drinks for sale at reasonable prices. Staff were friendly and made flight enjoyable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Cebu Pacific customer review

(United States)

April 5 2013 we were scheduled to fly to Manila from Naga for our connecting flight to Bangkok. One hour before boarding we received an announcement that there was a delay of 3 hours. We didn't leave until after 5pm our flight on Philippine Airlines was scheduled to depart at 7.20 pm. Ended up arriving in Manila 6.50 pm. Prior to departing Naga we had told the crew of our situation and they promised us that they will talk to the captain and other crew and that they will assist us with getting our check-in bag immediately instead of getting it from the carousel. However we discovered was that no one had communicated with any other crew members about us. They did not allow us to take our baggage right after stepping out of the plane; we had to wait for our baggage like everyone else. When we finally gathered our belongings we needed to run to catch a taxi to Terminal 1. Ended up missing our flight to Bangkok. Ended up paying $630 + to book a Kuwait bound to Bangkok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Cebu Pacific customer review

(Philippines)

MNL-TPE v.v. Check-in was fast at NAIA however small confusion that the monitor is showing a wrong counter for the flight and were directed by the ground staff to the other side. Flight left on time on both sectors clean cabin but with a broken tray table legroom is restricted and uncomfortable for a red-eye flight since most PAX reclining their seatbacks so it was hard to move. FAs were mixture of smiling and cheerful ladies down to bored but still polite crew and I like that they were proactive in turning on/off the reading lights for the PAX. Buy-on-board choices are good and I think were in the right price too. Overall it was a good value for the money especially for short flights and I would recommend it to those travellers who are on a budget.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(United Kingdom)

BKK-MNL. Flight left 1 hour late though that was beneficial to me. Staff really pleasant and helpful. Plane was clean and cabin announcements clear in both English and Filipino (sometimes I can never hear what's being said). Legroom bad but not unexpected for an economy airline. Food prices very reasonable at about 80p - £1.20 for soft drinks and the same again for snacks. £5 for a meal but didn't try. Only grumble is the shocking seat reclining pitch. If the passenger in front reclines then you can't even bring your tray down. It was a nightmare. Had to hold drinks in my hands in 20 years of flying never known anything like it!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cebu Pacific customer review

(Netherlands)

Flew Cebu Pacific 5 times last month mostly on short-haul international flights (CEB-HKG MNL-HAN REP- MNL). All flights on time aircraft clean new aircraft lovely crews with even warm automated announcements.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes