Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 407 reviews
4/10
3 star Skytrax Rating
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8/10

"catering is good too"

(Philippines)

Trip Verified | General Santos to Manila. Cebu Pacific has one of the youngest average fleet age. The staff, especially flight attendants, is eager to help the passengers. They have no IFE, but they host these trivia games where three passengers can possibly win prizes. Their catering is good too, although no much variant, its a great value. I've flown with them 5 times now and all delays I've experienced is caused by air traffic congestion in Manila.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGeneral Santos to Manila
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"the toilets were soiled"

(Austria)

Trip Verified | Bangkok to Manila. After a positive experience on my last Manila to Bangkok flight this was back to true 5J form. The flight was late by one hour, the explanation was the usual stupid "late arrival of turnaround aircraft", with no reason given for that late arrival. There was no information given at check-in about the delay, only the airport monitors started showing it. In flight it took the cabin crew 1 hour to finally offer food and drinks and then no Sandwiches or any other fresh food was available, only cup noodles. "Sold out sir". As usual. After 2 hours the toilets were soiled but never cleaned by the fa's. Upon arrival they added to everybody's delay by parking the plane at one of the bays most far away from immigration.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Manila
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"he worst flight company"

(Portugal)

Trip Verified | Manila to Cebu. Probably the worst flight company. We've booked 4 flights with Cebu, one was cancelled 2 weeks before the departure date (it was a connection flight) and the other 3 have been delayed (1h to 2h30). We have lost a connection flight. No one assumes responsibility they just told us that "planes are delayed all the time".
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Cebu
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"no service, period"

(United States)

Trip Verified | Dumaguete to Cebu. Worst airline in the world. No service, period. There is no pre-boarding cooling procedure apply. People are boarding in a hot cabin without air-conditioning. The seats are straight 90 degree without reclining support. They never clean their seats between flight since there always delay. Always late without any announcement, or the announcement are not up-to-date information just reading out of script. One of my friends even got canceled flight and bus to Cebu early morning via a van. Keep changing their flight schedule also every quarter. I wish there is another airline to join this route to compete.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDumaguete to Cebu
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"they've not improved"

(Philippines)

Trip Verified | Due to fly Cebu to Manila. Fly Cebu Pacific only if you have all the time in the world. As I speak, we have been delayed 3 hours and are expected to be delayed for more than 4 hours. If you have connections or value your time, fly Philippine Airlines instead. People have been asking Cebu Pacific to review their operations for many years now (they bump off groups at will also even if the flight was not cancelled, they've recently done it for an upcomimg international trip just last week) but they've not improved. Very much a budget airline operating in a near monopoly market. Avoid if your budget permits.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCebu to Manila
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Typical budget carrier"

(Philippines)

Trip Verified | Flew Ho Chi Minh to Manila with Cebu Pacific. Typical budget carrier, no free seevice of snacks or even water. Friendly crew, clean cabin, no inflight entertainment, no pillows and blankets for a night flight. Seat comfort is zero, especially if you above 5‘10“, no leg room at all, my legs still pained 3 days after.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo Chi Minh to Manila
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"today it was a perfect flight"

(Austria)

Trip Verified | Manila to Bangkok. I'm critical of Cebu Pacific many times, yet today it was a perfect flight. On time, in a wide body aircraft with good lighting and the feel of space. Even the food carts were well stocked. The cabin crew kept their announcements and other botherings to a minimum, the entire flight from boarding to deplaning was smooth and calm and fluent. A perfect flight. I never thought that Cebu Pacific would ever warrant a 10/10 from me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Bangkok
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"worst airline I've ever dealt with"

(Canada)

Trip Verified | Bangkok to Manila. This is the worst airline I've ever dealt with. To cancel or change a flight be prepared to recieve a refund of not even a tenth of the original flight and to be charged ridiculous amounts for add ons. The in air food also consists of nothing but unhealthy foods. There's zero confidence or protection with the airline of something happens and things need to change. Keep this in mind when booking.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Manila
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"not a bad service for the price"

(Thailand)

Trip Verified | Bangkok to Manila. A shambles of a check in at Bangkok, queuing for ages until after the last check in time! Told to run to the gate - this was not my fault but their very slow check in service. The plane was old but serviceable, with no IFE but some pay for snacks available - which I didn't buy. The plane landed at the new Manila terminal 1 which is very nice and we were out to the Yellow taxis in minutes. All in all not a bad service especially for the price.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Manila
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"disappointed by the lack of help"

(Norway)

Trip Verified | Have a flight from Hong Kong to Puerto Princesa the 28th of April this year. When we booked the tickets we compared times and prices, and then decided to pay quite a lot more to fly home Sunday 6th of May. We did not have to wake up too early, we didn’t have to spend a lot of time on the airport in Manila and we didn’t have to arrive in Hong Kong too late. The flight time was perfect and worth the extra money. Then they changed our time and we ended up with 20 minutes between the connecting flights. We therefore had to change flights. In the email they stated that it could easily be done on their website. When I tried to do so it said there was no flights available and that I would have to contact them by phone. It was almost impossible to contact their customer service. I tried every number I could find and their Facebook page, but no answer. When we finally got through they could only offer us flight early in the morning where we would have to wait hours in Manila. I tried to tell them that we paid a lot more for the flight we originally had, and that the flight they were offering was cheaper on their website. Spent more than 30minutes on the phone with them asking for compensation. They told us the compensation was that we could rebook the flight free of charge. The flights they are offering us are obviously a lot less convenient, and I think it’s only fair that they compensate us for that. Making up for their own mistake is not a compensation, and I’m really disappointed by the lack of help.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHong Kong to Puerto Princesa via Manila
Date FlownMarch 2018
Value For Money 12345
no