Cebu Pacific

Not Verified | Cebu to Manila. Original aircraft A319 reserved seat 11b. Exit row Before flight Cebu Pacific changed aircraft to A320. Which put me standard seating section, middle seat A319 has no 11A seat so I'm next to exit door. Cebu Pacific refuse to refund my money even though they acknowledge aircraft change and I was charged exit row seat but ended up in standard seating. Don't book seat 11B you will be screwed.

✅ Trip Verified | Davao to Manila with Cebu Pacific last January 26 for a supposedly 09:30 am flight but plane took off at 12:00 noon due to "delayed arrival of assigned aircraft". Once aircraft arrived got delayed by another 30 mins due to "traffic congestion in Manila Airport". So all in all arrived in Manila a good 2 hours late. I can consider myself lucky though as one flight to Tagbilaran was cancelled due to "technicial issues of assigned aircraft". Bombarded with delays while same destination Philippine Airlines (PAL) flights in the other departure lounge were flying on schedule. Cebu Pacific is king of delays/cancellation.

✅ Trip Verified | Booked 2 meal service for my Manila to Dubai flight. First meal service was served 1-hour late because purser forgot my order. Got told that my meal was being thawed as still frozen. 2nd ordered meal was not served for unknown reason. Contacted customer care and got response that based on my boarding pass, my meal was served. Either I had short-term memory loss or someone is lying. Avoid this airline.

Not Verified | First leg of the journey, Hong Kong-Manila, boarded 5J111 and we were delayed for an hour so our 4 hour layover in Manila was now a 3 hour. We landed in Manila and we were waiting to enter the gate but there was no marshall to guide the plane, we had to wait for 15 mins. Next was Manila-Cebu, we waited in the crowded terminal for our flight, we heard over the terminal speakers, that all Cebu Pacific flights were on hold, so I thought to myself, great, we are not leaving for a long time, we were delayed for probaly another hour and when we boarded, we were sitting in our respective seats and we taxied to the runway, there we were probably delayed for half an hour but that was fine, we took off and flew to Cebu. The worst part was that we were not seated together with the family. I would not recommend this airline if you hate delays.

✅ Trip Verified | Puerto Princesa to Shanghai via Manila. If I could give this airline a 0/10 I would. Our flight in Puerto Princesa was supposed to leave by 4:30pm and but there were constant delays and we didn’t end up leaving until 6:50. One of the passengers got sick on the flight and started throwing up. They made him pay for water. Our connecting flight was scheduled to leave at 8:20pm. We told the airline to please hold the plane for the 7 passengers who needed to go to Shanghai. They told us that they would do everything to make sure we get on the plane. That was a lie. When we arrived they didn’t help us rush through immigration and we missed the closing of the doors by 5 minutes. They also told us the flight didn’t leave yet and we can make it! That was a lie. We ran through the terminal as fast as we could. When we got to the gate there were two people at the gate The customer service pretended they didn’t speak English until we started yelling. They didn’t have a plan for us stranded passengers. They didn’t have any reconnecting flights planned or hotel accommodations ready. They had no protocol for this situation and highly unprofessional. The made us wait in the airport for an extra 3 hours and tried to get strangers to room together in a hotel room. We didn’t end up getting to the hotel until midnight, the same time we would have arrived in Shanghai if they just waited 5 minutes.

✅ Trip Verified | Dumaguete to Manila. Who is crazy enough to fly them twice? Someone must because they are growing. But I will never ever fly them again! Got to airport 2.5 hours early. Sat past boarding time. About 15 minutes later announced plane was on runway. Over two hours later it arrived. I had another flight leaving Manila for Los Angeles. Talked to Cebu three times. They never offered to do diddly-squat! My phone didn’t work there and had no internet! They said there was nothing they could do. Missed flight that left at 6:40pm. Spent the night wandering airports. Finally got a 3:40AM flight out. Will get to LAX tomorrow midday. I have been “traveling “ 24 hours already and have still getting to LAX and then Atlanta!

✅ Trip Verified | Manila to Dubai. I have been traveling a lot lately and this is the worst airline I have ever used. I didn't have a pre-ordered meal, but I was planning to purchase in the flight some food. The stewardess told me that the Credit card system is down and I only have to pay in US $ or PHP. I didn't have both of these and it was a 9 hrs flight plus 1.5 hrs of delay on the ground. I told her to check if I can pay in UAE Dirhams since we are going to Dubai but she refused with a fake smile and not willing to help. I asked her to check again coz 9 hrs without drinking or eating would be too much but she was not willing much to help and just said No and left me. This stewardess was on flight 5J 014 from Manila to Dubai on the 6th Jan 19 at 4:10 PM. I can understand a cheap ticket flight comes with uncomfortable seats, no flight entertainment at all and not good food and beverages but people treatment is above all. This is definitely my last time to use Cebu Pacific. Another stewardess, agreed to bring me 2 cups of purified water after telling her that I will be hydrated for this 9 hrs flight and it is not my problem that the system is down.

✅ Trip Verified | Legazpi to Manila. I was surprised by how the generous legroom of this aircraft. Initially I thought seats are cramped as it is a small plane but I was wrong, though the flight took a little longer by 20 minutes which is fine by me. Flight was on time & crew, as usual, were amazing. Treated to a beautiful evening sky. Good job Cebu Pacific.

✅ Trip Verified | I travel sometimes dozens of times a year internationally, and this is hands down the worst airline I have ever encountered. Horrible service, rip off checked bag fees, fake smiles from the flight attendants, zero entertainment, and uncomfortable seats. Let me make it simple for you - their fares may look cheaper at first, but they will reach into your pockets and nickel and dime you at every possible opportunity! They charged me $60 for one checked bag (within the regular weight limit)! That is just one-way by the way, not including the round trip. Fly any other airline and you'll be better off. At least other airlines wont keep nickel and dime you, stealing your money like Cebu Pacific Does. You'll end up paying less with another airline just from how much you'll save on the checked bag fees alone.

✅ Trip Verified | Denpasar to Bali. I had a ticket already purchased for Dec 27 to return to manila. I purchased an additional ticket to return really because of a family emergency. I checked in for the flight 2 hours before. Was waiting at the proper gate 30 min before boarding. The only available seat was with my back to the gate. I was surrounded by people all waiting for the only scheduled flight at that gate. I thought maybe a slight delay. All of a sudden everyone got up and responded to a gate change. When I approached the gate they said the gate was closed. The flight hasn't left yet but they refused to let me on. No other flight that day and said I was considered a no show. I was escorted out past immigration and just left there. I called the online customer service number and asked if they could rebook me for the next morning. Was given the runaround and told that nothing could be done. Even though I showed up at the proper time and went to the proper gate I was tricked into believing I was waiting with fellow passengers. Absolutely no compassion for my case with this company. So I purchased 2 tickets with this company, ended up using neither and was forced to purchase a flight with another company. Never again.