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| Tokyo Narita to Manila to the usual system is that once you’re in the check in they weigh the check in & hand carry luggages. If the handcarry is too heavy, there will be an opportunity to move stuff to the check in. The lady at the counter didn’t do so, so we assumed that everything was ok. Once we got to immigration, the officer started checking the weight of our luggage. I’ve never seen an immigration officer check the weight for airlines because each airline have different standards. This was already sketchy to us because it felt like a scam. This didn’t give anyone an opportunity to rearrange the luggage to suit the required weight and you would have no other choice BUT to pay for the extra weight. 2nd JPN-MNL we still haven’t flown but I’m just really disappointed with Cebu Pacific so I’m writing this. Aside from the flight being delayed for an expected 4 hours and more, we had to pay 2900 yen for our check in luggage. Apparently we only paid check in luggage for one way (MNL-JPN) and we didn’t do so the other way. But when I did the online check in, I clearly saw that we had one check in baggage. The lady said that she can’t find it in the system and that we would have to take it up in the Philippines. We tried to explain that this was an online booking and if she can’t find it in the system. Most likely they won’t be able to find it in their system too. Assuming that they run the same system. So we paid and the lady said we should just try to get reimbursed. We left the counter and my mom realized that we didnt get a receipt. We went back to get it because they didn’t accept any forms of card and only accepted cash. We almost couldn’t pay for it since we didn’t think we’d have to pay again. Without the receipt, we have no proof that we paid for the check in luggage. No cards, just cash? Really? I understand that cash is a necessity at places that don’t have the proper technology or whatever. But this is an airline that should accommodate every person, especially when they start adding up costs. The point is, this entire airline seems like they are running a scam and I am so disappointed. Needless to say, I will be warning all my family and friends about this airline. I’d rather pay a little bit more for a better airline.