Cebu Pacific

✅ Trip Verified | I hope that this airline starts to do something soon about both their staff, and their systems. Firstly, their webpage was not allowing anybody to book for a few days, even from here in the Philippines. However I was easily able to book a flight on the GotoGate website. I wanted to visit my daughter, which is only a 45 minute flight on an ATR72. Literally the day after I was booked I was advised that I would not be able to get my return flight. No reasons given, it was just assumed that I would be happy with a flight the next day. Whilst this may sound reasonable, some of us have to work, and at this time I have very limited free time available to me to travel and see my daughter. I'm sick to death of airlines being able to hide behind poor excuses. I am ex airline / aviation industry myself. Am I to believe that an airline as big as this has no contingency planning? No standby aircraft available if one goes U/S? I won't accept that. Don't waste your time or money, find an alternative. Still waiting for my refund to be processed; guess I'll be waiting six months for that.

✅ Trip Verified | Cebu Pacific cancelled all flights to Clark, Philippines for November 17th 2024. Typhoon. Said free rebooking, however when I went to rebook it only gave option to rebook at double the original flights cost. Tried contacting CP online via app and kept getting dropped from chat with over 80 people in front of me. Had to be back at work 17th.. so booked first flight 18th at double the cost. Finally made it through to CP on 19th explaining the funds I lost and they said sorry it's to late to refund because I already booked the flight? CP has no leeway in correcting issues. So CP made nearly double for canceling my flight.

Not Verified | This is the worst Airline and nothing comparable with KLM, Qatar Airways and Philippine Airlines I've flown with. They will try to show you that they are assisting you with some issues but in reality they will provide unhelpful resolution. Worst service I’ve experienced with an airline.

Not Verified | They were checking the aircraft for faults and they saw something and didn’t informed immediately the passengers who were waiting for hours in the bus. No spare aircraft was there on standby.

Not Verified | I have travelled many low cost airlines in the UK! I must say that cost wise and comfort of my Cebu Pacific flights was brilliant. Staff very helpful and safety conscious! My experience was excellent especially as I needed assistance! All flights left on time! I highly recommend them, keep up the good work!

Not Verified | Decent flight on this low cost. Departure and arrival on time. Planes are brand new airbus. Feeling of a modern and booming fleet which is reassuring.

✅ Trip Verified | I Booked My CONFIRMED To & Fro Tickets + Seat Booking + Food For My Family & Me From Dubai To Gensan Via Manila On 28TH February 2024. We Arrived Philippines As Scheduled On 5TH Of July 2024. Our Scheduled D.O.D. Was 24TH August 2024 From Gensan To Dubai Via Manila At 6:40AM. Suddenly At 3:20AM, I Received An Email & At 4:02AM I Received A Text Message On My Mobile That My Flight From Gensan To Dubai Via Manila At 6:40AM Was Cancelled & Rescheduled To The 28TH August 2024. We Were Already At Gensan Airport & Had To Wait Since The Gensan Airport Opens At 5AM & Not Before. We Approached The Staff At The Cebu Pacific Counter & The Usual Lies & Counter Lies & Useless Apologies. Flight No: 5J 998 @ 6:40AM Was Cancelled. I Requested To Be Accommodated On The Next Available Cebu Pacific Flight To Manila & I Was Willing To Travel On The Philippine Airlines Flight To Manila. The Lady Then Informed Me That The Manila - Dubai Flight 5J 14 Was Also Cancelled. Lie After Lie. As We Had No Choice / Option, We Finally Much Against Our Will, Accepted To Travel On The 28TH August 2024 Flight.

✅ Trip Verified | The worst airline I had ever fly with, first my flight got cancelled and they wouldn’t help me to rebook or sort the problem until I asked to talk to the supervisor. The staff at the airport check in counter English is bad, couldn’t communicate with me can only repeat the same thing. Second, the flight was saying scheduled on time until the boarding time, they announced it’s been delayed for an hour which is so annoying because we could have get sth to eat before we passed the last security check, now we stuck in the waiting section and can’t be able to go out and get food.

✅ Trip Verified | Avoid when possible. At Sydney airport there is no Cebu crew present. They hire a company named Dnata to help with check in but can't do anything to help besides checking in. Paid for economy plus seats. Absolute waste. Leg space isn't much more than economy so you may as well save your money. Flight was too late. (Obviously, I don't think I've read one success story of taking off on time). Nobody was there to help out cause there was no Cebu Crew. Cabin staff on the other hand were friendly. On the way back, massive chaos at Manila airport. You can check in online, but don't receive a boarding ticket. Self check in useless claiming your passport details does not match ticket so they queue you up. Lines are insane long make sure you 3 hrs early as you can expect being 1hr+ in line just to obtain your boarding pass. Ground crew is unhelpful, they all know nothing and point to each other. I would never ever fly with them again. Even Jetstar and Air Asia seems like luxury flights in comparison with Cebu. Just don't bother

✅ Trip Verified |   I recently had an incredibly disappointing experience with Cebu Pacific on our flight from Manila to Davao (5J 951 MNL-DVO). My girlfriend and I paid for two checked-in luggages of 20kg each but only utilized one at the check-in counter. At the gate, we had one luggage and one backpack each for carry-on, adhering to the carry-on policy as we have done on numerous Cebu Pacific flights without any issues. However, at the final gate check, we were informed by gate guard Christine Laperag that my small luggage was oversized. Despite my explanation that this luggage had always been accepted on previous Cebu Pacific flights, we were forced to check it in and pay an additional $20. We stated that we had already paid for two checked-in luggages and only used one, yet our request to waive the additional fee was dismissed by the Duty Supervisor. This situation exemplifies a lack of flexibility and poor customer service, especially by the supervising staff who rigidly adhered to policy without considering the specific circumstances. A competent supervisor should understand when to make reasonable exceptions for the benefit of both the customer and the company. Instead, we faced unnecessary stress and financial burden over a minor discrepancy that could have been resolved with a bit of common sense. Additionally, we found the conditions on the flight unacceptable. The plane was excessively cold, leaving not just passengers, but also flight attendants shivering. The lack of complimentary blankets exacerbates the discomfort, reflecting poorly on Cebu Pacific’s commitment to passenger well-being. Effective service and a pleasant experience are critical in distinguishing an airline, especially when other aspects like plane comfort and amenities are subpar. Your staff, particularly those in supervisory roles, should be capable of independent thinking and making decisions that prioritize customer satisfaction while balancing company policy. As a result of this experience, we have decided not to fly with Cebu Pacific anymore. This decision extends to my brother, sister, mother, and all 12 of my mother’s siblings. Additionally, my girlfriend’s parents and extended family in Italy have also decided not to use Cebu Pacific. In total, your airline has potentially lost around 25 lifelong customers due to this incident. The inflexibility and lack of customer-centric service have significantly tarnished our perception of Cebu Pacific. We urge Cebu Pacific to address this matter promptly and ensure that their staff, especially those in supervisory positions, are trained to handle such situations with more flexibility and consideration for the customer’s experience.