Cayman Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 24 reviews
3/10
No Skytrax Rating
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2/10

"Very unorganized"

(United States)

Not Verified | Plane holds 17 people. They overbooked the flight and 4peices of luggage made it on the aircraft. The plane was an hour late. Half of the passengers had a 1:00pm international connecting flight to the USA. The plane touched down at 12:20pm. Noone got there luggage. Very unorganized but it's the only access to little Cayman.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLittle Cayman to Grand Cayman
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I was refused to board early"

(United States)

Trip Verified | Worst service I’ve ever received upon check-in. I am handicapped but do not need a wheelchair. I carry my disability placard and always purchase best seat class available for airlines. I just need extra time getting settled into aircraft and I was refused to board early since I didn’t get a wheel chair. I had to wait for several families with children to board first since I was told children are a priority over disabled passengers without wheelchairs. This airline will only recognize disabled passengers if you are in a wheelchair which is ridiculous. I can spend my money on another airline that will respect disabled and elderly passengers that need extra help in the future. I was looking forward to trying this airline. This is definitely a one and done. I will never fly on this discriminatory airline again.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Cayman Islands
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"do not recommend traveling with Cayman Airways"

(United States)

Trip Verified | I do not recommend traveling with Cayman Airways. If possible, avoid it, especially if it is to travel to Cuba. I traveled round trip Miami - Havana with a stopover in Grand Cayman. On the way back, the flight from Havana was delayed a few minutes and when we arrived in Grand Cayman, the plane that was supposed to take us to Miami was leaving. When claiming, both the immigration agent and the airline representatives told us that this is a common occurrence. The immigration agent laughed as the plane left. He got upset and treated me badly because I said that it wasn't funny, that we had to work the next day, and that we had paid including the connecting flight. We found it very irresponsible that they did not make sure to wait for the missing passengers, even more so knowing that the flight was almost arriving. The worst thing is that, as I said before, this situation is frequent, and that the immigration agent did not show any empathy, it was very I'm unpleasant. No recomiendo viajar con Cayman Airways. Si es posible, evitenla, especialmente si es para viajar a Cuba. Viajé ida y vuelta Miami - Habana con escala en Gran Cayman. Al regreso el vuelo de la Habana se atrasó unos minutos y al llegar a Gran Cayman el avión que debía llevarnos a Miami estaba saliendo. Al reclamar, tanto el agente de inmigración como los representantes de la aerolínea nos dijeron que eso es común que ocurra. El agente de inmigración se rió al ver que el avión se fue. Se molestó y me trató mal al decirle que eso no era gracioso, que teníamos que trabajar al siguiente día, y que habíamos pagado incluyendo el vuelo de conexión. Nos pareció muy irresponsable que no se aseguraran de esperar a los pasajeros que faltaban, aún más sabiendo que ya el vuelo estaba al llegar. Lo peor es que, como ya dije antes, esa situación es frecuente, y que el agente de inmigración no mostró ninguna empatía, fue muy desagradable
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHavana to Miami via Grand Cayman
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the delays are long"

(Cayman Islands)

Trip Verified | New York JFK to Grand Cayman. Don't even think about flying Cayman Airways until the Max 8 are back in the air. They are currently flying a schedule that they can't possibly make and the delays are long! No TV's or WIFI available.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Grand Cayman
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst flying experience"

(United States)

Trip Verified | New York to Grand Cayman. When we flew into this country, we had a wonderful experience. Flying back however, was the worst flying experience I’ve ever seen. We were met at the check in counter by the rudest woman I have ever met in my life. She not only rolled her eyes about a dozen times, charged us the incorrect amount for bags and told us it was our fault, and cussed under her breathe about 4 times during our interaction, and she decided to take a personal cell phone call while checking us in (she walked away from us on the phone), and there were about 25 people behind us in line. We then went through customs where they proceeded to tell us there were totally different flight regulations for our carry on. The rude woman told me to take all liquids out, and put them in a little bag she gave me. She then informed me that this included my lipstick (since when is lipstick and liquid?). So as I’m emptying out my whole purse she starts hysterically laughing that I have “so many more liquids in the carryon”. We wound up having to go all the way back to happy pants at check in and check our carryon. Then, I return with no liquids, to find out that my brother, his girlfriend, and my fiancé have all been stopped too for a “random check”. I have never had an experience with an airline that is less competent, kind, or respectful in my life. I would take ten connecting flights before flying this airline ever again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Grand Cayman
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Staff were very unprofessional"

(United States)

Trip Verified | We were on a 7:50 am flight to go to Miami with quick stop in Grand Cayman. We had a day of lies (need a part, sending extra planes, you’re on the next flight, etc). It took 14 hours to board our flight then another 30+ minute wait because of ‘incorrect paperwork’. 30 minute flight then another 90+ minute wait at other end for information and vouchers. Staff were very unprofessional. One check in person even came outside to argue with the lady Running the taxi stand. Everyone missed connecting flights, incurring hundreds of dollars in extra fees or booking last minute. No apologies from anyone with the airline. What a bad way to end a fabulous diving vacation. Took almost another whole day to get home.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGrand Cayman to Miami
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don't fly Cayman Airways"

(United States)

Not Verified | Don't fly Cayman Airways. 12 hour delay, communicated to us every few hours, because the flight crew had to rest. Been in the airport 12 hours now, with no reliable take-off time, and no offer of compensation for a full day missed of vacation. The customer service is atrocious! Upon further research I have learned that this is a normal course of business for this airline. They do not honor their flight times, and fly upon the crews whims. Save yourself the aggravation and fly JetBlue instead!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJFK to Grand Cayman
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline experience"

(United States)

Trip Verified | Grand Cayman to New York. I fly more than most most people, typically 6-8 a months between work and personal purposes. This airline has by far been the worst airline experience I have had. They kept the cabin lights on through out the duration of the flight and it was an evening flight. The flight attendants did not contain the passengers. Several were highly intoxicated as well loud and obnoxious forwards other passengers. Unreal! The food served was simply atrocious. The pilot told us the flight time was 3 hours and 13 minutes. Apparently there were no complications, but we still arrived after 4 hour. We sat on standby at the gate for approximately 25 minutes at 11 PM at night! There were basically no flights coming or going from JFK.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGrand Cayman to New York
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline ever!"

(United States)

Trip Verified | Roatan to New York via Grand Cayman. Worst airline ever! Flight delayed for 7 hours, deviated and had to land in North Carolina because it had no fuel, we were stuck inside the aircraft at the airport multiple hours and they didn’t have even water! Worst experience flying ever and I would not recommend this airline to even an enemy. They claimed delay was because of weather but had we left at the scheduled time, the weather was just great and all other scheduled flights were leaving the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRoatan to New York via Grand Cayman
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"very disappointed at check in"

(United Kingdom)

Trip Verified | Grand Cayman to Miami. We are very disappointed at check in. There is a special lane for business class but no one comes to service us at all. They just let us standing without any attention. If you want to open just one lane, so close the business class lane! We pay extra money for what?
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteGrand Cayman to Miami
Date FlownDecember 2017
Ground Service 12345
Value For Money 12345
no
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