Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
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9/10

"it was a fantastic experience"

(Italy)

I travelled with Cathay Pacific Airways from Milan Malpensa to Hong Kong and it was a fantastic experience. The seat was very comfortable, entertainment with really wide of choice and there were a lot of films in Italian and many other languages. Cabin crew really nice and kind. On the top of the seat there is a part where you find a reversible tag so you can choose a part where there is written "I eat" and the other part "No thanks" - so if you want to sleep crew won't disturb you. I really enjoy the travel.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan Malpensa to Hong Kong
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"petty things make a difference"

(India)

New York to Hong Kong with Cathay Pacific Airways in Premium Economy. Their Idea of a lacto ovo vegeterian steamed vegetables and 6 pieces of fruits plus some dessert. They didn't even serve a bread, so,while they were serving others, I asked for one and she gave me a really tiny croissant - I requested for one more to which she said that she will first serve others and see if there are any remaining for me. I was on a 16 hour flight from NY to HK and was having my first meal after 13 hours of flying (I slept through the main meal). I think it was mainly one young staff that was not well trained or just had poor attitude. I know it is petty when one puts things in the context, but petty things make a lot of difference.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteNew York to Hong Kong
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"meals inferior to other airlines"

(Australia)

Cathay Pacific Airways was a very disappointing airline. Business class London to Hong Kong cabin service poor and meals inferior to other airlines - the meal was hardly different to economy class meal served on a plastic tray with limited choice. Then economy class from Hong Kong to Sydney - 6 months ahead we requested a window seat and on check in (90 minutes ahead) they could not even seat my wife and I together, plus, no window seat. Never again.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Sydney via HKG
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"meals were suitable for everyone"

(Canada)

I'm an international student studying in Canada and I fly this particular route with Cathay Pacific at least 3-4 times a year. Cathay's Economy Class is comparable to some other airline's Premium Economy. I flew CX700 BKK-HKG then CX838 HKG-YVR. CX700- plane originated from Colombo, ground handling at BKK was great, boarding started late but left on-time. CX838- flight left HKG on-time and arrived YVR right on the clock. Crew service was excellent on both flights, as usual. Meals were suitable for everyone, not too spicy, not too bland. Both flights were packed with no empty seats at all. Looking forward to flying back in December. Great airline.
AircraftA330-300 (33Z), 3-class Boeing 777-300ER (77G)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok-Suvarnabhumi (BKK) to Vancouver (YVR) via Hong Kong (HKG)
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew is second to none"

(United Kingdom)

Cathay Pacific Airways check-in at Hong Kong was fast and friendly, and their lounges are the best with food cooked to order, staffed bars and showers - exemplary hospitality. Cathay Pacific seat is the best business class seat in my opinion. The inflight menu is substantial and well presented, cabin crew is second to none. Snacks available between meals. The inflight entertainment is varied. Amenity kit (seventy eight percent of Hong Kong) is full of things you need inflight.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHKG to LHR
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"food quality has declined"

(Hong Kong)

Flew Cathay Pacific Airways from HKG to DOH. Check-in was smooth, however as in recent months, the flight was delayed for more than 2 hours. Food quality has declined compared to years ago. Not all wines on list were really available and selection was limited to those on promotion list only. Cabin crew had their hands full and rushed around the cabin. On the return flight, bottled water was distributed to each passenger prior to take-off, the brand of this water unknown to most of the passengers.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHKG to DOH
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"staff was very professional "

(Sweden)

Very good flight with Cathay Pacific Airways from London. Lots of space. Good food for economy class. The staff was very professional and gave good service. No delays. My luggage arrived with me in Brisbane. London Heathrow airport is always stressful, but Cathay Pacific Airways had a good service to help us changing terminals.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Brisbane via HKG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"lounge manager was outright rude"

(Australia)

I have been a Gold Member with Cathay Pacific Airways for many years. I have found Cathay Pacific to be an efficient airline generally, although I can feel it trying to cost cut via poorer IFE programs and cheaper food even in C class. My wife and I were flying business class, my 2 children were flying Economy. My Gold membership allowed me to have 1 guest + myself which mean 1 of my child were not entitled for the lounge. Cathay Pacific Airways lounge manager refused firmly and was outright rude in the refusal of entry of the extra child, which I find total unreasonable. I have now stopped flying Cathay Pacific Airways where possible.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHKG to SYD
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"really did not enjoy the flight"

(United Kingdom)

I couldn't store my stuff in front of my seat on this Cathay Pacific Airways flight. I'm quite short, so struggled to get to my bags and important items - my phone fell out of my bag in the overhead compartment, which was a big problem. Lots of things weren't working in my designated seat. Sound stopped working, the remote didn't come out at the side of the armrest, and when I wanted to watch something halfway through my flight (which was 13 hours), the screen went black - even if I wanted to put the map on! My family couldn't check in online as we booked with our travel agent, and as a result, we sat rows apart. Food and service wasn't that good. I really did not enjoy the flight back home after a fun holiday.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Manchester via HKG
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

Cathay Pacific Airways customer review

(Australia)

Organisation of ground and inflight staff was excellent. A comfortable Boeing 777 with 9-across seating, so the comfort of Singapore Airlines. Which made it very strange that the meal service was so shambolic. Staff disappeared for long periods, passed meals amongst each other which then disappeared and required the staff to go look for more. The bun was hot on the outside but cold in the middle. TThe person next to me got water spilled on them by an attendant who seemed to be nannying them. The whole service took an hour and a half, which was probably why only a single drink was served on a 5 hour flight.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Hong Kong
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes