Cathay Pacific Airways

HKG-Bali-HKG in Economy class on 777 (old shell seats). Flight time from HK to Bali changed twice prior to departure from 10.30am to 22.40hrs the evening before. Flight out only about 100 people on board so had plenty of room to spread out return flight full. Crew very attentive on both legs meal good and entertainment excellent Only complaint is the 'Shell Seats' I know Cathay are phasing these out and I can understand why these are not comfortable in the slightest and this flight was only 4.5hrs so I would dread to think what it would be like on a Long haul flight. Legroom for Economy was actually quite good at 6ft 1in I had no problems evening when I reclined the seat (which slides forward to the seat in front).

My wife and I flew PVG-HKG-KUL and back between the 28/9 and 6/10 on a variety of aeroplanes B744 A773 2 x A333 respectively. We found the website excellent to use (although had problems with payment) and it was great to be able to reserve seats at the time of booking. Check-in was perfectly adequate too. Sadly Cathay's planes are looking a bit ropey: the ones we had must have had an average age of about 17 years so the in-flight entertainment was poor (about six looping channels) and the whole cabin seemed tired. The cabin crew were very professional but some of the food was iffy. We found it poor that Cathay did not use a jetway to board passengers on the HKG - PVG flight. 300 people on shuttle buses is ridiculous. Overall they were alright better than the other Chinese airlines but nowhere near Malaysian Singapore or Korean airlines.

Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended

Recently flown from SFO to HKG and returning flight from HKG to SFO on CX 873 and 872 respectively. I have flown this route many times on their business class. The recent experience confirmed the complaints that I have heard from my peers. CX has definitely moved to cost cutting affecting their most profitability section - the business class customers. During the inflight drink service the flight crews normally present the drink and a small plate of warm almonds On both trips they only offered the drinks and I would have to request for those warm almonds. Selection of food has reduced from 3 to 2. Amenities like salt and pepper that came in the beautiful shakers are removed completely. Upon asking you are presented with salt and pepper in small plastic container.

Dismal service on almost all 4 flights during a 2 week period. Singapore - Hong Kong business class with a 16 month old infant - the baby food meal was served after the adults were served so despite my requests my child got his food after 30min of smelling and observing everyone else eating - the meal was suitable for 3 month olds so of course he was tired and no longer interested. Hong Kong - Johannesburg: Cathay lounge personnel were very unhelpful I requested assistance from the lounge to boarding gate and was told I could get assistance an hour before boarding but not after that as they would be "too busy" so what do I pay a business class ticket for? The inflight meal for my son was served cold! By the time it was warmed up my son was asleep! Johannesburg - Hong Kong despite my carrying a child no one was there or offered to put my hand luggage away for me the meal for my child was once again cold I asked for an extra pillow it never came and staff just seemed to be 'short staffed' or too busy to care. Flight was delayed an hour resulting in my missing my connecting flight to Singapore. Hong Kong - Singapore: 3 hours and a very unhappy toddler later we boarded for Singapore. I had to put my bags away myself and had baby food not fit for my child. The inflight manager did try and offered a kids meal pasta dish and made regular attempts to make sure we were all right. I have flown many times before with all 3 of my children with Singapore Airlines and received far better service in business class. I pay a business class fare expecting a business class service. This was nowhere near the case with Cathay. Extremely disappointing - I cannot in good conscience recommend this airline on these legs to anyone and am very disappointed as I had previously held Cathay Pacific is such high esteem.

Me my wife and our 8 month old baby girl recently flew from Jakarta to Hong Kong. It was an Airbus 330 from Jakarta and Boeing 777 coming back from HK both flights were an excellent experience for all of us. From the starting point at Jakarta airport we found the level of service of Cathay staff are very helpful Cleanliness of the plane and toilet and positive attitude of the staff are the reasons I believe I will travel with this airline again in future and will definitely recommend it.

I flew SYD - Hong Kong - Paris return and each time found the flight to be excellent. Airbus A330-777 - clean modern planes friendly efficient service flights on time nice food. Let's remember this is a plane not a 5 star restaurant. Given that there are 300 people in a fairly restricted space what else can you expect. Yes we did have the old 'shell' style seats for one of the legs which weren't that comfy but overall I would highly recommend Cathay to anyone. Friends flew Air China and met us at our destination now there's an airline you need to avoid like the plague we arrived fresh and happy they were 6 hours delayed awful food and no entertainment.

My first time flying from Melbourne-Hong Kong on 22 Sep 13 / Hong Kong - Melbourne 4 Oct 13: Paid for the flight 7 months ahead of travel and was told I cannot select my seat until 48 Hrs before flight because it was a special fare. 48 Hrs prior to flying I checked in online hoping to select my seat. Turns out there was no option in seat selection because majority was already allocated and no one can change it - including Cathay Pacific staff. Purchasing special fares from all other airlines 7 months ahead would have given me the option to select my seat ahead of time and not leave me fretting about seats on my return flight. I can understand if this special fare was a last minute sale for seats that did not sell and very close to expiry - but 7 months ahead? My family ended up not being seated together for the return trip back to Melbourne because I was unable to check-in online. My travel agent did not know this rule existed with Cathay Pacific's special fares and was unable to help at all regardless of all the additional requests in our booking to seat us together and the choice of aisle or window seats. If I was told about this before payment I would have chosen another airline to fly.

AKL-HKG and return. A340 both ways. Have not flown this route or airline for many years but had very good memories of past flights sadly this appeared to be a different airline altogether. Boarding was rather disorganised seemed to be totally at random. Crew seemed very eager to serve lunch after 1.30pm takeoff rapidly cleared trays ordered window shutters closed then disappeared for rest of flight. Only way to get a drink was to go to end of the aircraft and ask for one. No mid flight water or service was offered. Inflight movie selection was very dated and certainly not current. Old style corded remote. Could put up with all of the above but could not tolerate the seats the worst seat I have ever used in my entire life tolerable for 1-2 hours then agony fortunately seat back did not recline into your face but strange cushion arrangement which allows the seat cushion to move forward leaving no lower back support and a terrible slouching position. Totally useless had to ram pillows and blankets behind my back for some meagre support. If I had known how bad this would be I would certainly not have flown this airline. Fortunately I had an aisle seat and could easily get up and walk a little. Meals were usual economy fare just barely edible but nothing to rave about. Return flight from HKG started with a circus HK locals with seats all over the economy section boarded early and just grabbed seats in pairs regardless of seat numbers on their tickets. I had booked an aisle seat in row 32 6 months ago and boarded almost last on the plane my seat was long taken by someone whose seat was way back this rippled all the way through the front of economy and ended with 6 pax stranded at the front of economy with their seats taken cabin crew refused to move anyone and told us to just get seats that were left. Ended up in a window seat which I had tried so hard to avoid. Cabin crew couldn't seem to care less. Not a great experience all round and then 11 hours with that seat again never again.

20 Sep 13 ORD-HKG 777-300 ER. This is usually my route of choice to Hong Kong. CX uses the SAS lounge at O'Hare. Can get a bit cramped but the offerings are fine. Premium Economy was fine as always. Cheerful FA food ample and tasty. Good selection of AVOD. On time departure with an early arrival in Hong Kong.