Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
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10/10

Cathay Pacific Airways customer review

(United States)

LAX-HKG / SIN-HKG-LAX - Great flights all around. Wonderful inflight service and all departures were on time. Traveled in Business Class on the B777. The transpacific has lie-flat seats and is the first time in YEARS that I have been able to sleep 6-8 hours. Very comfortable seats with lots of storage space and great selection on the entertainment system.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Cathay Pacific Airways customer review

(India)

CX 684 BOM-HKG and CX 685 HKG-BOM. Both flights departed late and landed an hour late. Cabin crew were polite and attentive. Airplane was an old 747 and looked gloomy. They did serve the pre-ordered VLML meal on both legs which is way better than airlines like Thai that take VLML orders on their BOM leg and do not serve them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(India)

CX 418 HKG-Seoul and CX 411 Seoul-HKG. Airplanes looked old with dated video systems. Cabin crew were friendly and helpful. Pre-ordered VLML meals arrived. Flights were pretty much on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Mexico)

BLR-HKG-PVG Business. Although Cathay is normally a quite good airline the aircraft used for this crowded flight is ridiculous. The business class seat is not the old fashioned big chair nor the nearly horizontal flat bed slide it can only be defined as "the back cracker". Honestly a coach seat does the job better on this semi-long haul flight. Service and food is no problem but leaving from BLR at almost 3am (scheduled time) leaves no room for enjoying dining but a sleeping urgency after an overcrowded lousy stay in the BLR poor lounge. Do not take this flight if possible it is one of the worst overall.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Cathay Pacific Airways customer review

(United Kingdom)

LHR-HKG Business Class 12th Nov 2013 - Excellent flight on 777. Food and service perfect. Business lounge at HKG great. HKG-SYD Business Class 13th Nov 2013 - Terrible flight on old A330. Seats stained and cramped compared to 777. Service and food good. SYD-HKG Bus Class 2nd Dec 2013. Same tired old A330 terrible. HKG-LHR Bus Class 3rd Dec 2013. Very old 747 with terrible cramped seats worse than A330. This is the worst Business Class flight I have ever been on - a disgrace. I will not fly Cathay Pacific again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Cathay Pacific Airways customer review

(United States)

SFO-MAA-SFO. Overall the service seems to be slipping though compared to the competition on this route it still is the best value for money. My wife ordered an Indian veg meal for all legs of the journey. Once again the meal from SFO to HKG was inedible. The same thing happened on an identical itinerary in Feb 2012. Looks like they don't change the special meal menus. The quality improved on the other legs though overall the meal quality (special and regular) has come down. AVOD was fine. The shell seat on the old 747-400 is most uncomfortable though the leg room is fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(United States)

LAX-HKG. B77W. First Class. The aircraft had the newest special dark green paint scheme celebrating Hong Kong. Check-in was good but boarding delayed and not well organized due to late arrival of the aircraft. The much-advertised refurbished First Class cabin is a huge disappointment. The reflection of Chinese heritage through dark stained wood veneer finishes and rich silk-like fabrics have been replaced with very cheap and common-looking grey plastic and light stained wood veneer finishes and ordinary grey fabrics. Perhaps this was a hastily assembled early product for this signature paint scheme aircraft as the fit and finish of most components were very poor and the new seat padding a disappointment on a 15 -hour journey. Cabin service was top-notch from sincerely caring staff. However they could improve in the area of anticipating customers' needs. The meals were well-prepared but the menu offered very few choices and didn't offer more upscale entrees. The beverage selection was excellent with some very good wines on offer. While CX continues to offer an excellent First Class product it needs to up its game in light of recent upscale competitors in Asia and the Middle East. The Wing First Class Lounge at HKG is excellent with attentive staff lovely Cabanas and good food.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(Hong Kong)

CX255 18th Sep 2013 HKG-LHR. The seat was quite comfortable but the personal display looked a little bit cheap. The flight attendants were friendly and helpful. The meals were very good for in-flight meals. As in all 747s the seat was a bit narrower than the 777 seats. Ground crew was also very helpful offering to print my boarding pass (I had the e-pass on my phone).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Cathay Pacific Airways customer review

(Australia)

JFK-HKG-SYD in Premium Economy a very long flight with every seat filled JFK-HKG. The aircraft cabin was in excellent condition. The cabin crew were smiling and immaculately groomed which is more than I can say for Qantas with whom I usually travel. I pre-ordered a Lacto Veg meal. I was offered a glass of champagne prior to take-off but when I requested one with the meal service I was told there was none and I could have red or white wine no mention of what it was and it was served in a disposable plastic tumbler. The veg main course was good. The dessert on the tray was fresh pineapple which I cannot eat because of medication I take. When the standard meal ice creams were offered I requested one but was told I couldn't have one as it may not be vegetarian. A second meal was served a few hours later but to my surprise the main course on my tray was exactly the same as the previous one. Cups of noodles were offered once during the long night flight other snacks listed on the menu were not offered but had to be obtained from trays in the galley. If you are seated on the left side of the 777 to get to the lavatory which is on the right side at the front of the Premium Economy Cabin you need to go back through the E/C cabin cross over through the centre galley and then back up to the front and vice versa to get back to your seat. On the HKG-SYD sector I moved seats to enable the person next to me more room as he had to go straight to work on arrival. When breakfast was offered I told the cabin attendant I had moved and that I had ordered a veg meal. I did not want to leave them short a breakfast tray. I was told they that would get my meal. When it arrived what I think was an economy tray was put in front of me on which was a bowl with 5 cubes of melon half a plastic tumbler of apple juice a dry bread roll and a main course which did not appeal. There was no butter no jam no croissant no yoghourt all listed on the Premium Economy menu. In my opinion Cathay Pacific has a long way to catch up with their Premium Economy service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Cathay Pacific Airways customer review

(Thailand)

CX-617 from HKG to BKK. The flight was on time. Seat and Entertainment service were fine. The meal served rather disappointing I had a chicken curry on rice which only filled half the container.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes