Cathay Pacific Airways

Not Verified | Check in and security/immigration swift and friendly. Cathay lounge at Taipei Airport large with a good choice of quality food and beverages. Both flight conducted by aircraft equipped with the comfortable herringbone configuration. Service and food on both flights very good for such short flights. Especially In flight supervisor Nurul from Indonesia was expectantly friendly towards and fellow colleagues. F lounge at the pier outstanding food and beverage and service. Boarding for both flights was well organised. The only negative aspect of flying with CX is the fact that they don’t automatically credit points if you are a non CX Oneworld member. It is always a long back and forth with them until they finally do. It’s frustrating!

✅ Trip Verified |   Fast and efficient checkin at BKK airport, I used the Qatar lounge this time which served a great a la carte breakfast. Boarding as usual for CX, well organized. Great herringbone seating on the A330, service and food great for 2.5h flight. Cathay Pier F lounge in my opinion the best in the world, with great restaurant style food and service. The short 1h flight to Taipei had the old regional 2-2-2 configuration, but it was ok for the short flight. Overall, a great product for short haul business flights.

✅ Trip Verified | The flight was delayed for almost 2 hours. This is not the first time CX flight was delayed. 2 hours delayed and no food, no drinks, no allowance or compensation. Just keep passengers waiting to take off. This is so ridiculous.

✅ Trip Verified | Check-in was efficient and fast. Boarding was fairly efficient and orderly. Seating was reasonably comfortable, but aircraft was in need of refurbishment - leg rest was broken, upholstery needed proper cleaning and was torn in places. It looked old and worn out. Seats are still too close together, so from a window seat, others have to vacate to let you in and out. In the last row of course the meal options are no longer available and although this didn't bother me, other guests complained that this always happens. Cabin crew apologised and said that although they include this ongoing problem in their reports, the company changes nothing. They suggested instead that guests complain directly to Cathay. Food was adequate but not delicious or well-presented. Crew seemed hurried and frustrated throughout the flight. Inflight entertainment options were lacking much interest for me. Flight was on time; baggage took a long time to arrive on the baggage belt.

✅ Trip Verified | The flight was completely occupied in the business class. The business class seats are very comfortable, on par with other 5-star airline counterparts. The in-flight entertainment is nice and large with plenty of Western and Oriental movies/shows and documentaries to select. Cabin crews in the business are responsive and quick to approach whenever I need them. Bespoke service is still available in business class. Meals are pretty good. I also bought the WiFi for this trip and the connection is reliable with acceptable internet speed. Overall the trip is satisfactory.

✅ Trip Verified |   I booked this airline specifically to obtain frequent flyer miles as they are part of the OneWorld Alliance with American Airlines. I found out only after the flight the flight was ineligible for mileage because it was the wrong fare type. Turns out Cathay Pacific has 21 fare types, and customers are supposed to know what they all mean. I have flown literally millions of miles over the past 30 years, mostly on American, and I HAVE NEVER known what fare code my flight was. It is dishonest to publish this information buried within thousands of pages of regulations.

Not Verified | The food and beverage was great and gave my child an airplane model. Ground staff was very nice, food and beverages were very appetizing.

✅ Trip Verified | I had an incredibly frustrating experience traveling from Singapore to Hong Kong with Cathay Pacific, which turned out to be the worst experience I've ever had. Firstly, Cathay has no ground staff support for customers needing to change or rebook flights at Hong Kong and Singapore airports. When I missed my flight from Singapore to Hong Kong, the ground staff redirected me to the customer call center, adding to the frustration. To make matters worse, they provided me with the wrong contact number, forcing me to hunt for the correct one. The customer center's assistance was lackluster, providing little essential information and prompting me to purchase new tickets online in a rush, following their instructions. I usually choose full-service carriers and pay premium prices directly on their official websites expecting better support during unexpected situations. However, with Cathay, that expectation was shattered, leaving me to handle everything as if I were flying budget. Additionally, during my attempts to change my flight, I wasn't provided with accurate information by Cathay. I was blindsided by the cancellation of my return ticket from Hong Kong to Singapore. Despite my intentions to rebook clearly communicated to the customer center, they failed to inform me of the cancellation or take any proactive measures. I received no notification via email or phone call regarding this significant change. Discovering my canceled ticket upon arriving at the airport left me helpless, with no ground staff available to assist and another call to the customer center proving unfruitful. I was forced to purchase a new return ticket at an exorbitant last-minute price. Cathay should have retained my return ticket given my clear communication and willingness to pay the hefty last-minute fees, or notified me of the cancellation promptly. Instead, the whole experience felt like dealing with impersonal automated systems.

✅ Trip Verified |   Overall an unsatisfactory travel experience. Mainly because of the poor on time performance and recovery services handling. My flight was delayed for 1.5hr and was only notified last minute (with no explanation offered). No compensation or any gesture of apology. Inflight experiences was just ok and nothing standout compare to most other full service carriers. I would avoid travelling with this airline where possible.

✅ Trip Verified | Plane was dated. There is only one USB available for charging. In flight entertainment is pretty limited, even TV series are old series and only have like 6 episodes. Service wise is very lacking taking into consideration that it is a business class seat. Firstly, flight manager is selective on whom he greets on the plane. Does not greet everyone on the plane. Happened to the unlucky one he chose to ignore. From where I am seated, he greeted passengers around me (including the passenger behind that came in late) but he deliberately skipped me for reasons unknown. When I checked if I had offended him, no apologies but just accused me of being sensitive and make a lot of noise to embarrass me. In addition, I had requested for meals to be served just before landing as I just had a meal in the lounge, service crew insist that I need to have the meal after take off. After the meal I still have 3 hours to landing. The service crew were also not very “present” in the flight as they do not continuously go around ensuring that everyone’s drinks are filled. The moment you finish your drink, they clear it and no offer to provide more drinks unless you request. Overall from a business class perspective, I find it very underwhelming.