Cathay Pacific Airways

✅ Trip Verified | Very disappointed after having flown Cathay Pacific previously with good experiences. My flight out of SFO on April 30, 2023 was uneventful except the Stewardesses made the flight miserable by serving the meals and disappearing for 2 hours. You couldn't get up to use the restroom and they were not attentive, checking on the passengers. The worst part was that the bathroom was dirty, and there was no toilet paper or paper towels. Flew home on JAL, had excellent service and clean facilities with normal size restroom.

✅ Trip Verified | Food offerings at Seoul Asiana lounge rather poor, the wing lounge at Hong Kong airport much better. Food ex Seoul was good, ex HKK rather mediocre. Service seats and entertainment system excellent.

✅ Trip Verified | Check in and security check at BKK airport swift, CX lounge in Bangkok and Hong Kong very pleasant as always. Aircraft, seat comfort and service topnotch. What really spoiled those flights was the really poor catering. On both flights, the food was poor in quality and presentation. I did not see the Y class menu, but it looked like average economy class food on China. An example were the what the menu pompously called “a variety of cereals”, when I asked what the choices were, I was handed a small box of Kellogg’s cornflakes. So there was no variety. The same applies to wine. There is no more choice, just one white or one red, which were both dreadful. I was always very fond of CX, but this was just awful catering.

✅ Trip Verified | Both flights were very pleasant, both departed a few minutes early and arrived early. The B777-300 was the version with 10 across seating and extra rows added. I was surprised I did not find much difference with the older models. I am of average height and weight and leg room/seat width were perfectly acceptable for short haul. But I would not be keen to spend an overnight flight on these seats. Service was very good and attentive. The meals tasty and plentiful. Lots of different types of IFE programming. The only problem that seems now common with most airlines is that the price for this route has skyrocketed by about 50% since January!

✅ Trip Verified | I had high expectations but it is a true disappointment. The flight delayed, the cabin was not clean. The flight attendant were tired and demotivated. No accessories like eye blinds, earplugs. My food was terrible and seats were very uncomfortable.

✅ Trip Verified | They don't serve bottled waters on the plane. I took Cathay years ago and the service was exceptional, legroom was great. Now if you are on economy, the legroom is tiny. They squeeze an unhealthy amount of people on the plane and expect people to check their carry on as they have now run out of space. My tray table was not clean and their crew looked exhausted. They did not respond to the call bell throughout the flight. Pillows and blankets were provided upon request.

Not Verified | Cathay’s economy class offering has really gone down hill. On the packed flight from Hong Kong to Sydney, the toilets were in a disgusting state from early in the flight. The chief flight attendant gave the wrong information to passengers - that only one Australian customs/immigration form was needed per family (instead of one form per passenger). And when the plane had arrived in Sydney, and all the passengers were waiting for their bags, a series of announcements were made to say that all the bags were still inside the plane’s hold, and the airline did not know when they would be released. Our bags came out within an hour, but were among the early ones.

✅ Trip Verified | The legroom was good, seat was comfortable with good recline, meals were tasty, and inflight entertainment was exceptional. The cabin crew were better than in 2019: they were pleasant, helpful and efficient. The 8-hour flight between Perth and Hong Kong was perfect. The 15-hour flight between Hong Kong and Toronto was better than in 2019, thanks to a new A350-1000 aircraft. However, there are still only two meal services on this very long flight, which is not enough. There really needs to be a third service with a proper snack box at the very least. Unfortunately, the toilets were not well maintained if at all, and the cabin crew need to clean them every hour or two, particularly on such a long flight. But overall I was very happy with this trip and pleased to see some improvements since 2019. It was great value for money.

✅ Trip Verified | The worst service I have experienced. I used to think Cathay Pacific was good, this time round no luck. The one staff member on the ground that I saw was quite sweet but that was another story when I hopped on the plane they were so rude. As for comfort it was pretty squished and the seats were not the most comfortable, food was average, inflight entertainment was pretty decent and the loos where clean, but the real issue happened when I landed, I get called over the intercom to come to baggage services before bags where loaded onto the conveyor belt. My good bag was not put on plane it’s coming on the next flight will be with me in two days (I wish). Three weeks later Cathay can’t tell me anything I wait the 21 days to make a claim they have no phone call service and when you do talk to someone they are so incredibly rude and blame every one else. Anyway wait the 21days fill out the paperwork on there website about claims and then get an email that someone would be in contact with me in 6 weeks approximately.

✅ Trip Verified | This is my first time flying first class on the Cathay Pacific. Baggage check in was smooth as expected. The ground staffs were courteous and handled with my baggage with care. The in-flight service manager quickly greeted me and brought me to my seat as I stepped onboard the aircraft. The stewardess offered me a welcome drink and I ordered a glass of champagne Krug 2004 Vintage Brut. The stewardess offered me mixed nuts, a small cup of sparkling tea, hot towel, and Bamford amenity kit. The flight took off as scheduled and meal was served. I ordered the Caviar Venice and it was extraordinary with a rich taste. After the meal, I asked for flattening my seat into bed as I wanted to take a nap. Mattress is soft and duvet is fairly comfortable. I also requested soft pillow. Overall, the stewardesses are attentive, professional, efficient.