Cathay Pacific Airways

✅ Trip Verified | Check in at Chengdu airport friendly and efficient, contract lounge comfortable with a decent F&B selection. Both flights on time and good catering for just 2.5h flights. There was even Häägen Dazs ice cream! Transit in Hong Kong was great with the usual good choice of lounges for status pax. Overall recommended

✅ Trip Verified | Upon arrival at the checkin counter at BKK airport I was told that my originally booked flight to Hong Kong was cancelled. I was told that I could get on the earlier flight departing in 40 minutes. No notification from CX received about this; which is unusual for Cathay. I had to run to the gate to catch my flight. No chance to go the lounge for breakfast as planned. Since I got the last seat, random middle seat assigned. Flight was uneventful and on time. The next flight to Chengdu was a CX flight number operated by Air China, therefore no benefits received such as seat selection or lounge access. Overall a rather unorganised and messy experience due to the cancellation of the flight which could have been better and earlier communicated.

✅ Trip Verified | Cathay Pacific mocks platinum emerald members on One World. It is impossible to earn Avios when you buy a CX ticket on their site in economy class. I complained to Finnair who referred me to CX who refused to answer me. Between Beijing and Hong Kong, I was never able to get economy class Avios in both essential and flex.

✅ Trip Verified | During a recent flight with Cathay Pacific in business class, while seated by the window, I observed that other passengers were being served breakfast, some even finishing their meals, while I remained unattended. I had ordered a simple breakfast with no special requests, and the delay felt significant. When I inquired about my meal, the flight attendant responded in a manner I considered less than courteous, simply stating, 'We have to serve one customer at a time'. This was the only breakfast I ordered during a 12-hour flight before landing. I am unsure whether my feelings are justified or if I am being overly sensitive. However, after being a loyal business class customer for over 10 years, I am considering alternative airlines for future travel. I hope this is not indicative of a general issue within the company.

✅ Trip Verified | Cathay Pacific should be renamed Cathay Pathetic. Business Class Tokyo to Hong Kong. The seats are the worst and most uncomfortable I have ever experienced in this class. I asked for a blanket as it was freezing, and the pathetic rag of cloth they gave me was as thin as a tea towel. Worse still, I have another flight with them in 7 hours. I am on the aircraft writing this review. After the next flight, I will never use them again. Now, after arrival in Hong Kong, I discovered that the Business Class lounge is closed, and no other lounges are open. It’s a total disgrace to pay many times more for Business Class and receive economy-class service. Of course, not a word about it when you book the ticket. This truly is the worst Business Class experience ever. I have never known a national airline to offer such lousy service.

✅ Trip Verified | The cabin is clean. Flight attendants are friendly and polite. Meals are delicious and fresh. Seats are comfortable and can be reclined easily. The price is reasonable.

✅ Trip Verified | I have always enjoyed flying the A350 on other airlines. The economy seat on this CX flight was horribly uncomfortable. Absolutely no back support. Even with the cushion I requested, my back was still curved. Since the aircraft had four classes, I assume it is also used on long haul flights. I could never sit for even a few hours on this seat. Most other aspects of the flight were fine, apart from the fact that none of the FAs smiled - until we deplaned. I fully appreciate that CX went through a really bad time during the covid epidemic and getting back up to speed takes time, especially with the need to train new staff. But surely smiling at passengers is one of the first parts of training - and the easiest!

✅ Trip Verified | Hong Kong to Shanghai delayed by 1 hour on 13 December. Cathay is famous for its delay when its schedule is jam packed. Even including the padding time (up to 1 extra hour) 80% of my flights to regional destinations are delayed. Many times, the delay made me miss the last train to the city. They operate with a budget airlines schedule with very tight turnaround time but charges a premium.

✅ Trip Verified | I understand that it was an inconvenient time for my son to use the restroom during meal service. I considered returning his food tray to the nearest cabin crew so I could hold onto mine and allow my son to go to the restroom. However, the cabin crew explained there was no space for tray as he politely declined my request. Fortunately, the passenger next to me kindly made room, understanding the situation, and I was able to pass the tray to my husband, who was sitting in front of us. As my son returned, the same cabin crew asked him to wait at the side, as there was limited space for him to go through. I was fine with that until another cabin crew then suggested they reverse by a step since our seats were right next to the trolley. Such a simple initiative comes from a genuinely helpful attitude. And a helping hand with the tray for like 10 seconds and then returned to me as soon as my son made his way out from the seats would be nice. But then of course due to this incident I might not choose window seats for my children in the future — window view vs. helpfulness of cabin crew making way for bathroom visits, I have to forgo the view.

✅ Trip Verified | I'm deeply upset about the customer care of this company and the poor service on board. When you book on web site of CX, they do not show you the code class and they propose you class S or Q and booking in Economy Essential you do not earn Avios with Finnair. The service was very poor and the staff never took care of me, they put a bottle of Evian as an emerald member but nothing else. Really the low service is remarkable. The lounge at Beijing is closed and we are obliged to go to BJS lounge with a poor service and a staff who don t speak English.