Cathay Pacific Airways

Not Verified | I recently had the misfortune of booking a flight with Cathay Pacific, and I must say it was the worst airline experience of my life. From start to finish, everything about this trip left me questioning why anyone would willingly subject themselves to such a miserable ordeal. Let's begin with the booking process, which was a nightmare in itself. The website is a convoluted mess, reminiscent of the early days of the internet. Trying to navigate through the various options and actually find a reasonable flight was like solving a complex puzzle. It's 2023, and Cathay Pacific's website seems stuck in the dark ages of web design. Once the day of my flight finally arrived, any hope for redemption was swiftly crushed. The check-in process was an exercise in frustration, with interminable lines and disinterested staff who seemed more interested in their own conversations than assisting passengers. It was as if they were doing me a favor by allowing me to board their subpar aircraft. The interior looked worn out, seats were uncomfortable, with minimal legroom. The in-flight entertainment system was a relic from a bygone era, offering a limited selection of outdated movies and glitchy games. The food served to me was inedible. But the pièce de résistance of this disastrous trip was the customer service—or lack thereof. The flight attendants seemed to have perfected the art of indifference. Requests for assistance were met with eye rolls and sighs, as if I were inconveniencing them by expecting basic courtesy. It was abundantly clear that the concept of customer satisfaction was lost on the Cathay Pacific crew. To add insult to injury, my luggage was mishandled, arriving at my destination battered and bruised. My belongings were in shambles, and the airline's response was a lackluster apology that did nothing to remedy the situation. In conclusion, my experience with Cathay Pacific was an unmitigated disaster.

✅ Trip Verified | We had a great experience, food could have been better, but the seats were comfortable, service was great, entertainment was fantastic. For our trip we flew with Qatar, ANA, and Jetstar, and Cathay Pacific was the best.

✅ Trip Verified | Economy flight to Shanghai. Took row 39d. Terrible narrow seat with fixed arm rests. Can barely fit so good luck to anyone over size 40. No place to squeeze in my water bottle or even my iPad. Have to keep everything on my lap. CX really needs to do something about it’s economy flights - even HK express has better seats, plus I can’t remember the last time I got a complimentary upgrade as a gold member while my non- marcopolo infrequent traveller friends get upgraded to PE & Business frequently. Go figure

✅ Trip Verified | I recently had a disheartening experience while traveling with Cathay Pacific on a connecting flight from Chicago to Mumbai via Hong Kong. Unfortunately, my baggage did not make it onto the connecting flight, leading to a series of inconveniences and frustrations. At Chicago, I was assured that my baggage would be seamlessly transferred to my final destination in Mumbai. However, upon reaching Mumbai and waiting at the baggage carousel, it became apparent that one out of my 4 luggage went missing. The entire ordeal left me deeply dissatisfied with the airline's handling of the situation. The consequences of this mishap were significant. Not having access to my checked baggage caused delays and disruptions to my plans. I had to spend valuable time at Mumbai Airport with my 6 month old infant who already flew for 24+ hours, filling out a lost baggage report and providing detailed information about the contents of my missing suitcase, taking all my baggage to customs and loading/unloading all bags at their counters. This process added unnecessary stress and frustration to an otherwise smooth journey. What further exacerbated the situation was the lack of clear communication from airline representatives at BOM. Despite inquiring about the status of my baggage, I was asked to check and recheck the conveyer belt, After a frustrating two hours with my six-month-old baby, they finally admitted that they had received information that my bag had not been loaded at HKG. They continued to blame HKG staff and demanded that I complete all formalities without offering an apology, even though I had inquired about the status of my baggage. In hindsight, I believe there is a need for improved coordination between airports and airlines, especially during transit. The reliability of baggage handling is a fundamental aspect of air travel, and passengers should be able to trust that their belongings will reach the final destination without complications. Human error happens, but how you handle a situation like this one makes all the difference. Rather than wasting my 2.5 hours, they could have told me that this happened and that they are sorry about it but assured me that they are on top of things, and I wouldn't have been this frustrated. After all, they had already received an email about my missing bag. After spending two hours at the airport completing all the processes, I finally received my suitcase five days later (I had to buy some new goods due to the delay). The airline offered me no compensation and not even an apology. Regarding my travel, it was very pleasant and comfortable, not a single issue but would avoid Cathay in future because of such frustrating customer service I hope that my feedback can be taken into consideration for the improvement of the airline's baggage handling procedures. Travelers should feel confident that their luggage will be handled with care and arrive at their intended destination as promised.

✅ Trip Verified | This is my first time flying with Cathay Pacific, I would never want to deal with them again. First, their mobile app is so backward comparing to other airline, the translation was so confusing, and I added my TSA number during my online check in, it wont show on their system. The staff at the JFK Counter is clueless, not polite and not helpful. They kept giving wrong information, seems like they need more internal training. and they told me there is no line on the regular security check, and I was on the line for 1 hour just because their system can’t find my TNT number, unbelievable. They keeps telling my husband to check in his bag due to the size, we have been traveling with this bag for the past 10 years and no other airline ask us to check in. The staff are just awful and miserable.

✅ Trip Verified | First time traveling with Cathay Pacific since 2019 and the airline needs to make massive improvements to return to pre covid standards. CX216 from Manchester to Hong Kong on A350 aircraft was average, The seats in economy are narrow but do have decent legroom. The main problem is the lack of seat padding which for an eleven hour flight does not make for a comfortable journey. Cabin Crew were fairly efficient when providing food or drinks to the full cabin but otherwise absent outside these times. Food average and choices limited. CX163 Hong Kong to Melbourne was B777 in premium economy. The flight was announced as delayed once passengers were at the gate. A delay of 45 minutes was never readdressed and the eventual delay was over 90 minutes with no information provided. The plane was in need of a major refurbishment stained seats and broken meal trays were much in evidence. The sound system was very poor. Cabin service was poor and the food below average. Cathay needs to up its game as on this showing I would not be using them again any time soon. The middle eastern airlines offer a far superior product. Some five weeks after returning I have still not been credited with my one world points to my main account despite several chasing emails.

✅ Trip Verified | Very pleasant flight, I was able to pay in advance for a leg room seat and it was very comfortable, the flight attendants were very professional like always. The breakfast options were really good and I really enjoyed my deliciously filling Moslem (Halal) breakfast just make sure you select it in advance. The infotainment is among the best I have tried like always.

✅ Trip Verified | Very pleasant flight, I was able to pay in advance for a leg room seat and it was very comfortable, the flight attendants were very professional like always. The breakfast options were ok at least now I know what Congee means. The infotainment is among the best I have tried like always.

Not Verified | First time flying with Cathay Pacific. I was unaware there were different Economy classes, which I grant is my fault, however I never thought on a long haul flight they would have such a budget class. I was in Light Economy. The seats were basically Ryanair bucket seats with no legroom and so small everyone's arms were over lapping. You can barely eat your meal due to lack of room. Staff were ok didn't do anything amazing and barely saw them half the time. My flight was at 11am but by 12pm they had turned the lights off. Food was ok, not the best I've had, nor the worst. However the flight from Hong Kong to Phuket was inedible. Definitely first and last time flying with this company. I would rather spend extra and have a better flight with another airline.

✅ Trip Verified | Great flight.! On an A350 clean and comfy. Boarding was done by rows, first Business and Gold members. There were fabric-pillow, blanket and ear phones (nice quality for economy) on the seats. They offer welcome drink (even in economy) you can select alcohol as you like. Cabin crew was friendly. They do not offer amenity kit but you can ask for socks. After departure within the hour they offer first serving with selection of 2 meals. Food was very tasty. IFE is great, there is such a selection of movies that kept me awake. I saw 3 movies during the 11 hour 40 min. flight. I just had a little nap; during flight you can have a snack at the galley at rear of plane. WC is typical but there is cologne and hand cream. Wifi is with a fee, US$9.95 for 60min & US$19.95 for duration of flight. Before landing there is a second food serving. It was one of my best economy flights.