✅ Trip Verified
| I was blocked boarding by Cathy Pacific Airline (CPA) when taking connection flight even though it was still in process My first leg of my trip From Haikou to Hong Kong was delayed about 30 minutes. My second leg is from Hong Kong to San Francisco. Since the connection time is short, I was advised by a Cathay Pacific service person to check if there is a Cathay Pacific person hold the sign with next flight number when I get out of the corridor. If so, ask the person for help in the case of an urgent transfer to the new gate is needed. When I got out the corridor, I quickly found a man behind the CX892 sign. I asked him what the gate number is. He asked me to give him the boarding pass. After he checked, then quickly gave me another boarding pass and said you had been assigned to next airplane, CX872. It is five hours and fifty-five minutes delay from CX892. I asked to give me back the original boarding pass. He refused. There is another passenger got the same treatment after me. Our request and argument were rudely rejected We decide to go to the original gate anyway. When we arrived at the original gate, there were still about a dozen people in line for boarding. We asked to aboard this original plane. The service person said she can’t, but she called to ask. After a few minutes, she said we can’t. After the conversation, we noticed that the door was still open for couple minutes. I made a complain on Cathy Pacific’s web site. With more details mentioned above, we could arrive the new gate, at least 10 minutes before the door was closed, with our original boarding pass in hands, if we didn’t see the CPA person at the exit gate. Below is part of reply by a Customer Relations Executive of Cathay Pacific: “where we foresee that a passenger will not make it for the connecting flight, we will make alternative flight arrangement for the passenger. While I understand that you saw that the door for your original connecting flight was open and the boarding was still in process, as mentioned above you were already rebooked on another flight”. I simply trust the airline will accommodate if there is a short delay in the first leg. Don’t be so naive, there is a trap. Looks great on the paper, but there is a good chance that one will be reassigned to the next flight, especially when there are not many passengers take the same connection, as the Executive said, “a passenger”. If there are a dozen or more people have the same connection, will Cathay Pacific do the same thing?