"overall bad experience"
K Galhera (India)
✅ Trip Verified | Bangalore to Hong Kong. Pathetic is the word for this late flight. No delay announcements. Cabin Crew highly unprofessional. Food Quality and quantity useless. Cabin Crew incompetent; even water not served with food? One has to ask for it. What else to mention - overall bad experience with Cathay.
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangalore to Hong Kong |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
" have a free upgrade"
22 reviews H Chan (Hong Kong)
✅ Trip Verified | Hong Kong to Taipei. Check in was efficient with almost no queue. I was informed to have a free upgrade to business class from the economy because of overbooking. No lounge access was given though. The product was a very typical regional business class with no flatbed, and the storage space in the seat was not enough and I must put my small backpack in the overhead compartment. Also, the phone pocket was too small which I couldn't even put my iPhone 7 in. However, PTV was also available in this very short sector single-aisle plane. The 70 minutes flight was operated by a very cheerful team. Cabin crew was efficient and friendly with a very positive attitude. For food, welcoming drinks were available and a full English breakfast was served with juice and wine after take off, with fresh fruits and freshly heated bread. The movie selection in the IFE system was very up to date with hundreds of movies available, though I had no time to finish one in the short flight. Can't believe they still offered a full service within 70 minutes.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Hong Kong to Taipei |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"reasonable regional business class"
4 reviews P Beale (Australia)
✅ Trip Verified | Shanghai to Hong Kong. A reasonable regional business class offering. Seats are nothing special in a 2x2x2 layout with minimal recline and space, but are sufficient for a short range business class flight. Generally, Cathay Dragon aircraft are old and this was no exception with this particular A330 being 21 years old. Crew were friendly and attentive and food selection was ok. I feel that Cathay Dragon is very middle of the road in terms of what it offers at the front end of the cabin.
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Shanghai to Hong Kong |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cabin crew were not helpful"
5 reviews S Neane (New Zealand)
✅ Trip Verified | Manila to Hong Kong. The cabin was spacious and clean. I understood that we did not have any IFE monitor because it was just an hour and 55 minutes flight but they have this entertainment portal that you can access via your phone but it did not work at all so that was a flop. The cabin crew were not helpful at all. They were really bossy and it seems like they were not enjoying their job and would not smile. I would not fly with them again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Manila to Hong Kong |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"A short distance flight"
19 reviews Junke Huang (China)
✅ Trip Verified | Guangzhou to Hong Kong. A short distance flight, depart on 22:00 and just one hour flight. Cabin crew are so busy when on board because they have to prepare many things in a short time. After boarding, cabin crew gives a towel and a cookies to everyone and a bottle of a drinking water is in front of the seat.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Guangzhou to Hong Kong |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"attentive and professional"
10 reviews Z Gan (China)
✅ Trip Verified | Shanghai to Hong Kong. Arrived at airport 90 minutes before departure time. Check-in counter informed me that I could take an earlier flight. With my consent, rebooking was immediately done and boarding pass issued. There were only 3 passengers in business class cabin. Cabin crew was very friendly, attentive and professional. After take off, dinner was served. Food is well prepared and perfectly done. Seat is comfy for a 2 hours flight. Arriving punctually. For me, Cathay Dragon is the best airline between China mainland and Hong Kong.
Aircraft | A330 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Shanghai to Hong Kong |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Generally it was fine"
G Lang (China)
✅ Verified Review | First flight with Cathay Dragon from Shanghai to Hong Kong. Generally it was fine. The PTV was great with lots of movies to choose from and KA provides free on-board earphone. However, the breakfast was not that good. Although I usually don't expect a lot in economy, I would say the hot breakfast was below average. The aircraft which was an A330 was nearly 20 years old, but the overall maintenance was nearly excellent. Clean washrooms and comfortable seats for a short-haul flight. The staff in Shanghai Airport really need to improve their service attitudes.
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Shanghai to Hong Kong |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"friendly, attentive, polite"
3 reviews Frankline Loo (Malaysia)
✅ Verified Review | Flew Cathay Dragon from Hong Kong to Beijing. Ground check in was smooth at Hong Kong Airport. The ground crews were friendly and attentive. A good sign that we were in good hands onboard Cathay Dragon. Seat asignment was be 3x3. Seat pitch and width are pretty roomy for a guy like me at 179cm in height with moderate 78Kg in weight. Cabin crews were friendly, attentive, polite and well groomed. Food and drinks was top quality and they serve Haagen Dazs Ice Cream for dessert. Will recommend them to other travellers and will choose them again.
Aircraft | A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Beijing |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"polite, cheerful cabin crews"
3 reviews L Tee (Malaysia)
✅ Verified Review | Hong Kong to Kuala Lumpur. My first time boarding this airline. Very friendly, polite, cheerful cabin crews and excellent service. Food and beverages is very good and actually better than their sister airline Cathay Pacific. Will definitely recommend them to other travellers. Will fly them again in future.
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Kuala Lumpur |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service by crew members was good"
18 reviews Victor Sun (United Kingdom)
✅ Verified Review | Okinawa Naha to Hong Kong. Check-in and ground service at Naha airport were handled by JAL staff, which made the experience fantastic. A clean and well-maintained narrow body plane with on demand inflight entertainment system. Food was mediocre but service by crew members was good. Seat was comfortable, not thinly padded. No jet bridge available at Hong Kong, and a bus was used to transfer passengers to the satellite terminal, after which passengers are treated with a long walk and additional transit train service before arriving at border control. A usual long wait for baggage at HKG.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Okinawa Naha to Hong Kong |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |