✅ Trip Verified
| I've been flying Cathay Dragon for decades now (i.e. even when they were their own airline as Dragonair). They are seen as a regional carrier, and it is definitely reflected in the choice of aircraft, and the significantly less elaborate in-flight service, despite similar prices to Cathay Pacific whenever both airlines fly the same route. On my flight to Siem Reap, I was pleasantly surprised to see a significant increase in proper jet bridge boarding whenever airports offered this - a welcome change to airstairs, and it is nice that they have a "wifi" device IFE streaming service onboard, but like United, it annoyingly requires you to download their studio KA app, something you will have to do before boarding the plane. That being said, the selection of movies and shows onboard was decent. Seats are fine, but I found the seatback pocket somewhat crowded with their own materials (safety cards, in-flight magazines, etc.) to the point that it was difficult to fit anything inside of it. It made me think of other airlines and their shorthaul economy classes, and how they actually give a separate plastic compartment near the top of the seatback. Seeing as I haven't flown on the Cathay Dragon A320 for a while, I was pleased to see the new seats, and the fully refurbished cabins, which made the decade-old planes look new and clean, though I'd also note that the seats are narrower than they were during the Dragonair era. Food onboard is fine, but beverage service is lacking, with only coffee, tea and water as their only options - the coffee infuriatingly was bland and plasticky - it made me wonder if Cathay- one of the world's top airlines could do what most airlines have already been doing and partner up with a decent coffee chain - to name a few examples, United has Illy's, Alaska has Seattle's Best. I will continue to fly Cathay Dragon, because it's a very stable airline and one that I can count on to get me where I need to be in a timely fashion. That being said, their regional project needs work. US carriers have been catching up quite quickly, and while they'll never compete with Cathay Dragon for their routes, it likely unnerves Cathay that their cabin service is now comparable to that of North American carriers.