✅ Trip Verified
| Cathay flight from Kuala Lumpur to Hong Kong, which used to operate by Cathay Pacific, has been downgraded after taken over by Cathay Dragon. The overall service was not the Cathay shall have, perhaps this is because it is still a Cathay Dragon flight, not Cathay Pacific in reality. (Is it means that we cannot anticipate the same quality of services even it was claimed under same group?) I do not sure how serious Cathay group is treating this route, maybe you have already downgrading as it is not important to you, but as a frequently flyer between these two cities and cities within China mainland, I shall not try again or recommend to my colleague or overseas partners. KA730 on 19 April, there was NO welcoming drink even a cup of water was requested twice before I was attended (water was asked 10 mins after seat belt sign was switched off which is reasonably fulfilled safety requirements). Wine is no more an option for meal, only on request and only served when asked twice for my second cup, was attended. I can strongly feel the flight attendant was not happy/willing to serve the passengers as they were leaving/walking so fast to avoid further requests. Meal was standard, but without hot tea! I felt uncomfortable as air-con was not strong enough. In my return flight on 26 April (KA727), it was another unpleasant experience with KA. Flight was delayed. I was informed at the HK airport, without knowing reason. I felt fine as I was too early (5pm) to be known, even when a friendly staff at the airport counter was politely asked me to check with the gate for details. I do understand there is always an unexpected or inevitable reason of flight delay, but nobody can tell us what was happened, including staff at the gate. They were not even looking at their customer who was asking for details and kept instructing me to be waited. No answer was given, including the captain and the flight attendant manager, no apology, no info about the delay, they just treated as delay was not happened! The worst part was, when I was trying to use the headset, I found out that the plastic package was opened, and a hair was attached on it! The flight attendant was not felt sorry, and just dragged the headset from me and looked at me, until I asked if I can have a replacement.