✅ Trip Verified
| Hong Kong to Xi'an. Being the second time travelling with Cathay Dragon, my impression towards this airline is greatly improved. In my flight to Xi'an, except for my IFE that failed to show the flight map, everything just went right and nothing special happens, the cabin crew also provided good service to us. However as things went wrong in the return flight back from Xi'an to Hong Kong, the excellence of the Cathay staff is well demonstrated. As the Hong Kong Airport Authority restricted flights from landing in Hong Kong that day, after we entered the cabin with the door closed, we were still not sure whether we can fly. The cabin crew reacted professionally to answer many enquiries from passengers, meals were served on ground and we could just wait for further notifications from the pilot. Finally, the flight was delayed to the next day, we were then forced to leave the cabin and went back to the airport, the only thing that made me discontented is that there was no any compensation from the airline, though the airport restriction issue is not the problem of the airline. In the delayed flight next day, we saw the same crew and they also showed how professional they are. After knowing that it is the birthday of one of our friends, they even provided snacks and gifts to us. Their quality of service was just awesome and left us very deep impression. It is really an unforgettable experience travelling with Cathay Dragon and it is definitely a yes if I have a chance to travel with them once more!