✅ Trip Verified
| Zhengzhou to Hong Kong in March 2018. Zhengzhou Airport is connected by modern train. It takes less than half an hour from the city centre. I arrived 3 hours earlier and proceed to the check in desk. At that time, there were already passengers waited at the counter. Nonetheless, flight information is neither available or displayed. Soon the counter commenced check in process, the queue was not in systematic order. We were only being informed that the queue was for another direct flight to Taipei. Flight KA749 originally scheduled on 16:20 has been delayed. As a result of that, I shall not be able to catch my connecting flight to Taipei. The ground staff re arranged the last flight for me via CX408. Boarding call was made at 17:30, It was systematic, row by row, priority given to special needs passengers. Being a Marco Polo green member, I took advantage of the special lane dedicated for the frequent flyers. An A330-300 with 3 class cabin configuration was assigned for this route. The captain made an apology while awaiting for take off clearance. The cabin crew busy assisting passengers to avoid further delay. This aircraft is equipped with the older generation IFE. Despite that the aircraft cabin has been refurbished with the newer seat, there are still a clear sign of ageing on this aircraft. Flight KA 749 with light load only took off around 18:30. Dinner was served approximately half an hour after take off. Meal was served with cold beverages. In flight meal also comes with Haagen Dazs ice cream. The cabin crew returned to serve hot beverages. Such process saves time and without the need for the second round meal cart. Meal tray was collected once dinner was done., thus enabling us to have enough time to rest. Overall experience is slightly below my expectation. The service can be improved if announcement on the delay was made prior to the check in.