Caribbean Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 97 reviews
5/10
3 star Skytrax Rating
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7/10

Caribbean Airlines customer review

(United States)

POS-GEO on 3/28/14 - Quick 50 minute flight from Port of Spain to Georgetown. Check in ladies very friendly and fun. Boarding area not much to do - one food shop near the gates. Plane came from Miami and was a branded Air Jamaica plane (737). Flight attendants well dressed and friendly. Boarding was quick and plane was about 70% full. Quick take off and serviced a snack and drink. Landing in Georgetown was smooth and bags were delivered quickly. Overall a nice flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Caribbean Airlines customer review

(Belgium)

Flights from London to Port of Spain and return. The plane on both flights was an old Boeing 767 a very noisy machine probably purchased second hand with lots of malfunctioning items. For example in both flights the in- flight entertainment system was broken and entire rows could not either listen or watch the movies or both. Seats very dirty and one toilet ran out of water. Whilst on the flight from LGW to POS the cabin crew were professional and kind most of the return staff were rude cold and not professional. Food was in both flights below any good standard quality the breakfast was the worst ever. In Port of Spain thanks to the mistakes of the check in our small group who specifically asked to stay together and was reassured on that was scattered all over the plane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Caribbean Airlines customer review

(United Kingdom)

Non stop from LGW to POS on one of the ex LAN 767s. The flight was full but check in and then the boarding process felt orderly. Service onboard was friendly and efficient. There were PTVs but I spent most of the flight reading. The food was great much nicer than BA. The captain kept us updated throughout. Overall I enjoyed it and particularly appreciated that it was a proper non stop flight. Having been a regular user of the old BW Tristar service from LHR this felt like like a return to form for CAL. Hope they keep it up.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Caribbean Airlines customer review

(France)

We left Barbados at 7.15am this morning 18/12/2013 flight 30 mins late no explanation. Arrived in Trinidad. Awful service on the ground after the cancellation at the very last minute of our flight BW 526 from Trinidad to Guyana. No apologies just that the plane had mechanical problems which had just been discovered even though the plane had come in yesterday. Told that we were going to be taken by bus to a hotel in Port of Spain and that if we were lucky nothing certain we would have a flight at 10 pm this flight is now showing as departure 12.35am. We refused the transport offer and after a long argument have been very ungraciously put on a flight at 8.35pm. A flight was showing as departing at 4.35 but we were told that we could not get on it as it was a fuel stop even though it has been showing on the departure board since our arrival at 8.15 this morning. We watched passengers get off crew change and still we were refused seats. No exception could be made even in circumstances caused by the airline. This is a two and a half day trip for us and CA through their own incompetence and complete lack of customer service have taken half and made it an unpleasant trying and tedious experience. There was no consistency in the story being told and most of all no apologies. Fingers crossed that our flight BW483 will be maintained at 8.35 this evening 18/12/2013.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Caribbean Airlines customer review

(Trinidad & Tobago)

Travelled Port of Spain to New York JFK on 1st October 2013 Economy class and returned on 7th October 2013 on Business Class. I have travelled with them before but they seem to have improved. Flights were on time both ways. Food and drinks were complementary and was reasonable for the class each time for this 5 hour flight. On the outbound which was economy class it was a sandwich and a pack of biscuits and on the way back which was a breakfast service it was blueberry pancakes and turkey sausages (which was my selection from a menu from three choices). FAs were courteous and helpful in both classes of service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Caribbean Airlines customer review

(United States)

Business class July 8th from JFK to Port of Spain. The seats were dirty with crumbs all over. When it came time for the meals no hot towels and the food was horrible and cold like some of the flight attendants. The entertainment was the worst the quality of the picture may as well have been in black and white.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Caribbean Airlines customer review

(Canada)

Had to connect via Trinidad to a flight to Toronto. Flight delayed and they did not even have the courtesy to make an announcement that the flight was delayed - when a passenger goes up to ask the status of the flight she gets told "It leaves when it leaves"! These flight attendants need a major attitude adjustment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Caribbean Airlines customer review

(Trinidad & Tobago)

18th June 2013 BW902 POS-LGW. 1st July 2013 BW903 LGW-POS. Check in at POS was fast. Flight was scheduled to depart 7.40pm but boarding began at 7.30pm. Departed 45 minutes late. Once airborne food was nice and multiple drink runs. Personal screens for InFlight Entertainment were not working. Nice 767 with comfy seats. However the return was a nightmare. Scheduled to depart London at 12.50pm on 30th June BW 903. Got to the airport on the 30th June at 10am to be told by another passenger that the flight was cancelled. A long line with frustrated passengers for 2 hours as no information from Caribbean Airlines. After 3 hours I was told that it was due to the A/C not working and they will be putting us up in a hotel overnight and was booked for a 4.50am departure the next day (1st July). At the hotel told that the flight was delayed until 9.50am and to head back to the check in counter at 7am. Finally got to the gate and we boarded on time. Did not leave on time left 3 hours later. Flight attendants were less than helpful and sour. Flight was wonderful with fair IFE and a hot meal and 3 drink runs. Afternoon tea as well. Arrived after 5pm on 1st July.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Caribbean Airlines customer review

(Trinidad & Tobago)

LGW-POS 2 June 2013 BW903 Economy B767. Check in at LGW North Terminal was effortless having checked-in online. Had the added benefit of "Priority Access" as a "Club Caribbean" member as well as an invitation to the "No.1 Lounge". Lounge situated at the far end of the Duty Free shops and relatively near to the CAL gate. Lounge greeting pleasant and the facility seems adequate. There will be no announcements which we were told at check in and so you need to be aware of the time. Crew were warm and welcoming as you entered the aircraft. Seating configuration is 2-3-2 and I would suggest any aisle seat in the middle 3 section. 2 toilets between row 15 and 19 and also at the rear of the aircraft. Crew were warm and friendly. Within the first 2 hours a hot lunch was served followed by a beverage service and a coffee and tea service. Later in the flight they passed around with some bottles of water and 2 hours prior to landing tea was served. Evident that IFE is from an older framework and the films play on a loop. TV's at every seat with a remote control. Heard many passengers complaining in both in both directions that TVs did not work at their seat. There is power at the seat near the floor and I was able to watch my own media. Flight left on time was smooth and arrived on time. Overall pleasant experience. Looking forward to this service in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Caribbean Airlines customer review

(United States)

Business/First from JFK-POS POS POS-GEO-JFK. Their lounges are basic. Flight left on time. Their 737-800 business class is pretty standard. Leg room in Business is just alright but considering the size of the plane acceptable. Food and service was good as usual FA's are personable and professional. It has always been my experience that CA tends to run out of popular dishes very quickly kind of sad when business class is not that big. Return flight on their brand new 767-300er departed 90 minutes late the reason why is still a mystery to me. On board nice roomy plane no complaints on leg room here. The seats were nice enough they did lay flat however they did seem to go for very basic business class e.g. inflight entertainment was there but not usable and power at seat didn't work. I ran into a really big issue with my seat tray - during food service it completely fell apart and separated from the swing arm and could not be reattached. It was a very full flight but fortunately there was one empty seat the FA's quickly made accommodations for me. Overall I would say it was sufficient.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes