Caribbean Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 85 reviews
5/10
3 star Skytrax Rating
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Caribbean Airlines customer review

(United States)

Round trip from JFK-KIN on 02/10/13 - 2/18/13. Customer service in New York was very poor on boarding. Flight Co-ordinator was rude - instead of explaining to passengers that the flight was fully booked and all the carry-on luggage would not fit they were just taking people's bags and giving reasons that did not make sense. Coming from Jamaica you were normally allowed to take a box of rum with your carry-on on the plane I was stopped and told that was considered 2 pieces of luggage. My suitcase was taken tagged and put under the plane. I will never travel this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Caribbean Airlines customer review

(Netherlands)

Port of Spain to London Gatwick. Customer service onboard and the warm hospitality of the flight attendants make this superior service. In addition to the edible onboard food (unlike BA) and the fact that the their plane does not make a one hour pit-stop in Barbados makes this airline the choice of selective passengers like myself.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Caribbean Airlines customer review

(Canada)

Toronto (YYZ) - Trinidad (POS) - Guyana (GEO) - Caribbean Airlines: Flight was quite "old school". No individual TV's had to stare at a TV from an angle. Once the movie was done you had to go to sleep because there was nothing else to do. Crew we're quite nice but didn't walk down the aisle frequently. Usually only when someone pressed the Attendant Button. Food was okay. Return flight was the same.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Caribbean Airlines customer review

(United Kingdom)

POS-TAB. Very quick shuttle flight between Trinidad and Tobago. Check in immediate in POS and passed through into separate 'domestic' departure area for the shuttle. Went through to find absolutely nothing other than seats so were allowed back through to get drinks etc. Boarded on time polite and professional crew. Brand new turboprop with comfy leather seats and very generous legroom. Such a short hop so no drinks etc. Bags for the 20 or so passengers did seems to take an age to come from the aircraft but other than that excellent and cheap.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Caribbean Airlines customer review

(Trinidad & Tobago)

POS-MIA MCO-KIN-POS. Online check-in for POS-MIA segment. Agents at counter in POS were average but check-in fast. Onboard snack was okay only one pass for the drink service. Flight was a bit late and lines at passport control in MIA were long. On my return from Orlando even though we had pre-booked seats we were told we would be sitting apart and we would have had to pay for seats together. A/C on the aircraft was not working. No meal service on this segment just a drink and a biscuit. KIN-POS leg had the same problems no A/C and engine problems. Mediocre service on this leg. Arrival into POS was 40 mins behind schedule. Overall the service was below what I am accustomed to at AA however if your expectations are very low then this can be your choice of airline.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Caribbean Airlines customer review

(United Kingdom)

CCS-POS-PAR-POS-TBO-POS-GEO-POS mix of twinprops and 737-800s. Every flight departed on time and arrived early. Tidy planes with good legroom in Y. No food service and drinks service policy similar to US airlines (alcohol not free). Friendly crews efficient ground staff and a nice base airport at POS.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Caribbean Airlines customer review

(United States)

POS-MIA. Everything was smooth from check-in to boarding but the flight left 1hr late due to connecting pax. Flight Attendants were friendly and the coconut bake and fish was lovely. Luggage allowance was good and crew informative.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Caribbean Airlines customer review

(United States)

Agents at the ticket counter are rude. From FFL-KIN they were delayed for 1 hr and didn't bother to announce it. Upon return they were overbooked and were asking everyone if they wanted to reschedule. The return flight was no better another delay without announcement.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Caribbean Airlines customer review

(United States)

Philadelphia to Montego Bay Jamaica. Crew was friendly seats spacious. Hot inflight meals and beverage service great flights were on time. Great baggage allowances (allow you to check 2 bags total of 50 lbs free of charge plus allow you to take on one carry-on not exceeding 22 lbs). Wait time for baggage at airports were minimal. No inflight entertainment but not a problem.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Caribbean Airlines customer review

(United States)

It was the Holiday week and tickets were very expensive. Not to mention the impending snow storm. We arrived at the airport 6am to find out flights were delayed for 2 hrs. At 8am flights were still delayed as well as dealing with long lines. Caribbean airlines were making no announcements as to where we should head. I was travelling with my 6 month old son and husband. Needless to say everyone was frustrated. After waiting until 1pm to get on the flight we were then kicked off because the flight was over booked. Very disorganized. We were then let on the same flight because of no shows. We arrived into Trinidad at 4pm with no formula for the baby as well as no luggage.
Seat TypeEconomy Class
Value For Money 12345
no