Caribbean Airlines

Not Verified |  Staff did not care about customer comfort. Had another passenger from the front of the plane come all the way to my seat at the back to chat with their friend while standing in the aisle for 20 mins blocking other passengers going to the toilet. Had to confront that same person to remove there elbow off my head rest one time and then again an hour later when they did the same thing. Staff passed that person multiple times and said nothing. Honestly the worst airline I’ve flown with so far

✅ Trip Verified | I went to Jamaica for a week on vacation, and I have no complaints regarding Caribbean airlines. Not the best airline on the planet but they're definitely by far not the worst - they are reasonable and if you're willing to spend a bit more, than business class definitely is substantially more comfortable. The only drawback that I can think of, but that isn't their fault, is the fact that on the return trip I had to make four stops in four different countries.

✅ Trip Verified | As a flight attendant for another airline, I was highly disappointed in this one, especially with the flight crew. This was my first time flying Caribbean Airlines & I expected way better!! My mom & I booked tickets to Trinidad to visit a friend. The ticketing agents were great! The gate agents didn't speak clear enough to hear what group was being called, from the time we stepped on to the plane and said hello, only one flight attendant out of two spoke. The service was lousy (4 hr flight and you only do service once? & On top of it just handing out a bag of chips & a cup of drink?), Didn't see a flight attendant for trash until near the end of the flight. You could hardly hear the announcements being made, they needed to speak louder and clearer. No wifi! I was hoping they would have wifi, even if I had to pay for it, I didn't mind but no they didn't. However they have something called Caribbean View with shows & movies you can watch. Overall I wouldn't be in too much of a rush to take this airline again, I would look for someone else.

Not Verified | I traveled with Caribbean airlines flying out of Toronto Canada into Trinidad and Tobago. I haven't flown with this airline in about twenty years. I must say I was totally happy with the service they provided. Staff was very welcoming. The pilot was amazing with the way he took of and landed . I was very hesitant about flying with them because of what negative reviews and experiences I heard. Thanks for making my trip a great one to the team and staff at Caribbean airlines.

✅ Trip Verified | I canceled my reservation to fly from JFK to Port of Spain in April 2022. I am still waiting for my refund. I have sent countless emails, and received countless replies, all insisting that I'll get a response within 48 hours. That's all I have received. In short, I can't see myself getting anything other than platitudes and lies from Caribbean. Massively disappointing, and obviously I would recommend that travellers avoid this outfit at all costs.

Not Verified | To start off, the expectations were definitely not met when travelling with Caribbean Airlines. When I arrived at my seat the legroom and gestures were quite nice. Obviously nothing special since we were in economy but it was solid. For reference I am 5'8. I thought everything was worth the price at first but after takeoff the food service was horrible. They served a sloppy hard sandwich with a small drink of your choice. Apart from that everything was going well until we arrived at Guyana. Back in Canada when checking in we payed for 2 extra suitcases. The check-in lady didn't tell us our suitcases wouldn't be on that flight coming with us because when we arrived at Guyana we spent a 1.5 hours looking for our 2 extra suitcases, later to find out a few days later that they didn't come on the flight with us. After travelling with Caribbean Airlines twice on a flight to Guyana and a flight back home to Canada I can conclude that it is definitely not a good airline. Stay away from them if possible.

✅ Trip Verified | They are the worst airline ever; do not waste your money with them. If by any chance you need to cancel or reschedule, you are looking at almost a year if you are lucky to get your refund.

✅ Trip Verified | I had to cancel my flight; it was a flex ticket. They charge you a $50 fee and the refund take at least 9 months to get your money back. This is ridiculous, I will never fly with them again.

Not Verified | This airline cancelled my roundtrip flight that I paid almost $800 USD for and refused to reimburse me! They cancel flights without notice so you will get to the airport and that's when you know it's been cancelled. Their workers were so dismissive and did not want to help me by even putting me on the next flight like any other airline would have. They also have the oldest, slowest and most outdated systems you could ever imagine. The slowest lines, no online customer service chat, no self-check-in? They left me stranded in New York. I cried because I could not afford another ticket at the prices they were telling me. I had to buy a ticket through another airline to go home.

✅ Trip Verified | Was originally due to travel in March 2022, but, tested positive for Covid19. Caribbean Airlines differed my ticket to a later date, at no cost. When I was ready to fly in May 2022, the call centre was able to rebook quite simply. I used the opportunity to upgrade my ticket to Business Class which the agent did over the phone, simple transaction. I use the APP for all my Flight Management with regard to seats, meal requests etc.. BW600/26JUN POS/YYZ operated on-time. It was my first time using the new B737 MAX8 and was really impressed with the comfort of the cabin. The ergonomics of the seat made for a super comfortable 6hr flight. The IFE is a big improvement on this aircraft and the aesthetic of the cabin is also very mod looking. Once of the highlights of this flight was the ability to pre-order a meal. In this case, it was the Stewed Chicken with Macaroni Pie, Callaloo, Fried Plantain. A full on Sunday lunch on a Thursday night, LOL. Food was a generous amount and very tasty. Upon arrival in YYZ, I was expecting delays exiting the aircraft and getting thru Immigration and Customs. News of lengthy delays preceded my trip, but, it was actually very easy. BW607/09JUN YYZ/POS via GEO. Another on-time departure, early in fact. I opted for this flight via GEO because I preferred a daytime flight vs the red-eye which operates non-stop YYZ/POS, no regrets. Had a nice late breakfast in the lounge at Pearson and then a another delicious pre-ordered meal as we took off towards Guyana. This time, I ordered the Curry Chicken (or Chicken Curry) with Dhal and Rice. It was also a very generous amount and very tasty. Great flight down into the Southern Caribbean. The crew: On both flights, my cabin crew were amazing. They really do stand out from crews on other airlines in my opinion. They are warm and compassionate and their service is graceful. Extremely professional. Overall, my trip with Caribbean Airlines exceeded expectations and look forward to flying with them again soon. I always feel that I have already arrived home when I step aboard a Caribbean Airlines flight, no matter which gateway destination, I'm at.