✅ Trip Verified
| Siem Reap to Da Nang. What an awful airline. I booked my flight months in advance and it wasn't cheap. At nearly $200 per ticket (I bought two) for a flight that was only an hour, I was already unimpressed, but it was the only option at the time. I triple checked luggage and it said I was eligible for 23KG for an international flight in economy class, which I booked. My first issue was that I never even received a confirmation email. After emailing them asking where it was, they said I was confirmed, yet still never sent an email. We got the airport with 2.5 hours to spare. The gate was supposed to open 2 hours prior to departure, but they were about 35 minutes late (they were there, just too busy chatting with each other). We checked in and were told luggage wasnt included with our ticket. U I have proof, its on the site, clear as day. However, I didn't actually have a confirmation email, just an email from a random person in customer service. They told me it was $5/KG. After arguing with the person at the desk for about 20 minutes, my husband decided it was best we not get arrested in Cambodia and agreed to pay the $200+ (with the plan to fight it with our credit card company since we could prove luggage was included). We handed over our card and the guy at the desk literally laughed in our face. He told us the airline does not accept credit cards. How do they not accept credit cards when we paid for our tickets with a credit card? He had no explanation. It was clear we were being extorted and after too long of arguing, we had to go get cash from an ATM and pay the money. Once on the plane, every single person working there was rude. No water/drinks of any kind were served and no forms were passed out for landing.