Cambodia Angkor Air

✅ Trip Verified | Air Cambodia, formerly Cambodia Angkor Air. I felt quite sad for this airline because although the cabin crew were amazingly calm, relaxed and friendly, it seems that despite using smaller aircraft (ATR 72's I understand) they are really giving it their all to provide a decent level of service for such a short flight, even though a cup of water was all that was provided. I very much doubt if I'll ever fly with them again, but I wish them all the very best.

✅ Trip Verified |   Unpleasant check in staff. The dirtiest aircraft I ever flown with. Broken seatback. No complimentary food & drinks or for purchase. Got stuck inside the toilet as I couldn’t unlock the door from the inside. The door got jammed. The cabin crew had to open the door for me. He looked so unhappy that he had to help me.

✅ Trip Verified | The plane took off almost one hour after the scheduled time. There was no indication of a delay for 40 minutes. No reason or explanation was provided. The airfare was quite high for a 45-minute flight. This airline still wanted to charge for advance seat selection. The flight was almost full. I understand that fuel prices have gone up but it seems as if this airline wants to maximise profits. Web check in was supposedly available but not for this sector.

✅ Trip Verified | Total disaster, scam. They cancelled my flights due to covid in 2020 and offered me full refund. That never happened and it has been already more than 2 years. They keep saying that the refund is authorized and then my travel agency says that they money has not been transferred to them. I have contacted them recently to simply ask for a voucher so I can book the flight again as I am travelling this year there, and they are unable to give me a solution. After 2 years and a half chasing them. they are still saying the same. I cant understand how this is possible, they are playing with my money.

✅ Trip Verified | Ho Chi Minh to Siem Reap. Worst customer service ever and flight. We had bought baggage and didn’t realise we were 1kg over. Was made to pay $50 extra for the 1kg I was over. Some other people who had not bought any baggage, but had more than the free allowance were allowed to check it in without any charges. They seem to have once rule some and another rule for others! I sent 7-8 emails trying to dispute this but not one reply! Emails to their help desk online website are being ignored. Never use them again! It was not a cheap flight either.

✅ Trip Verified | Ho Chi Minh to Sihanoukville. I'm not usually hard on airlines, but this one deserves a terrible review. The crew was very rude and economy or no economy, that's just un called for. The ground staff was very rude to me over a carry on bag, telling me I would miss the flight unless I paid US$65 to check the small bag. Their aircraft was tiny and old, which explains why the bag didn't fit in the overhead compartments. But why charge US$65 for a small bag on a 55 minute flight??I had already paid $100 for a one way ticket and that was the lowest fare. The crew was also rude to the old Asian man sitting beside me, snapping the phone from his hand because he couldn't figure out how to put his phone on airplane mode. They didn't even announce boarding, making me and a bunch of people sitting beside me almost miss the flight because we weren't facing the gate, despite being 7 meters away from it. Everyone was rude, things were old and tiny, and it was extremely overpriced for what it was. Never flying with them again.

Not Verified | Ho Chi Minh to Siem Reap. Horrible! The price does not justify what you get. This trip of 1h 10 min was as expensive as half my fare from Europe to Asia! Was asked to pay 65 USD for a 14 kilo bag! Not even premium airlines charge this amount. The leg space also the smallest I have ever seen. To get from gate to plane we were crammed in a bus like animals instead of providing 2 buses. Should not be that hard to arrange. Fortunately they did depart on time.

✅ Trip Verified | Siem Reap to Da Nang. I purchased a flight without baggage. I purchased baggage separately, for AU$130, with great difficulty, via the Cambodia Angkor Air website. I received the receipt on Messenger. The receipt could not be located at Siem Reap airport. I was forced to then pay US$130 to get my luggage on board. I have emailed the airline with the receipt and transcript, but there has been no response. On board, I had never seen a refreshment trolley pushed along the aisle with such speed, allowing nobody the opportunity to obtain a drink.

✅ Trip Verified | Phnom Penh to Siem Reap. The check in was fast and the staff friendly. The departure / arrival were punctual and the aircraft made an average good maintained impression. The seat distance was sufficiently good. Despite the short flight there was a small bite and water. Overall, a good experience.

✅ Trip Verified | I have reserved this airline to travel from Ho Chi Minh to Siem Reap on August 2019. My flight was rescheduled by the airline and offered me to refund or choose another flight on the same airline. I requested a refund and they agreed to process it and after one month back I have received the same. But initially I have purchased baggage allowance. I have checked my refund but that baggage allowance wasn’t credited. I have inquired about this via emails. Sent more than 15 emails to their official emails but still haven’t received any response from them. I do not recommend this airline. Noticed meal tray and seat damages: flights get cancelled or rescheduled. Poor communication.