Booked Bulgaria Air Moscow - Bourgas - Moscow for our family vacation. First they cancelled all Sunday flights so we had to fly out on Friday - we learned about it on Friday. The times were changed too. From comfortable 7pm from Moscow and 2pm to Moscow to 3am from Moscow and about 8pm to Moscow arriving at about midnight. And we are traveling with three kids. Bulgaria Air seems to be in business of causing inconvenience for this was a small one comparing to what was awaiting on our way back. They routed the flight from Bourgas to Moscow through Sofia. I thought this was not such a big deal especially when I saw that there would be just 50 minutes between the flights. However they made all of us go through the whole procedure: - claim our luggage; - check-in; and even - passport control. We had to go through security check on our way to the plane and some of the passengers had already opened their Duty Free bags from Bourgas Duty Free. When they asked what were they supposed to do now the answer was Put it in your luggage.It was quite a sight to see these poor fellows rushing back to check-in stands and asking for their luggage back. The check-in clerks had no way to claim it back - or so they said. We thought the airline would provide us with a meal since they extended the time of our flight from 2.5 to 6 hours. There was a cold sandwich and a cup of juice. That's it for a six-hour journey. The kids on the plane were going crazy - overtired hungry just exhausted. Nobody in Bulgaria Air cared enough to reserve the front seats for passengers with kids though this is a common practice for all major charter providers. All the way we were treated like a heard of sheep not like customers. As one passenger on this forum put it customer service is an alien concept for Bulgaria Air.