Bulgaria Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 90 reviews
6/10
2 star Skytrax Rating
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9/10

Bulgaria Air customer review

(Bulgaria)

I fly Bulgaria Air frequently due to the fact that they are without competition on many routes from Sofia. I do not agree with many of the utterly negative opinions about Bulgaria Air. For the 50 something flights I have had with them in the last year, there were no major delays. I last flew on the internal flight VAR-SOF-VAR. The aircraft was one of their new Embraers. However, it did surprisingly look worn out. Boarding started with a delay of twenty minutes, yet we landed on time in Varna. The crew was, as per the general rule in Bulgaria Air, surly. It seemed that the best I could get from them was ignorance. Service was adequate - a chocolate bar and a soft drink. The flight was completely booked so it was amazing how three flight attendants distributed drinks and snacks to 100 people within twenty minutes. The seat comfort was quite ok and I am really not a small man. The best part of the flight was the captain who gave a very entertaining announcement during the flight. All in all, a very decent airline - not the best but not the worst. I would recommend them again.
AircraftEmbraer 190
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSOF to VAR
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

Bulgaria Air customer review

(United States)

The flight arrived in Paris with enough time for passengers to disembark and catch connecting flights. But the wrong stairs were brought over to the plane delaying us 20 minutes and allowing staff from Bulgaria Air to arrive with signs telling us our connecting flight was delayed. I checked the flight status on line and saw that this was not true but the bus we were loaded on had already taken us out of the terminal and over to a hotel zone. There was no further communication from Bulgaria Air about rebooking the flight. When I came back to the airport the next day the staff gave me a call center # to get rebooking info packed their things and walked off. I finally got back to USA but my checked luggage is still missing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSofia to Paris
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Bulgaria Air customer review

(Russian Federation)

I was supposed to have a flight from Varna to Moscow departing at 17.20. When I arrived to the airport 2 hrs in advance I could not find my flight in the list. On information desk they said tha my flight was rescheduled from 17.20 to 20.35. There was no sign of delay on the schedule screen and at 14.00 there were no notices about the delay on the company's site - it appeared much later. The contact center could not comment the delay and sent to the company's representative in Varna Airport. In the airport they could not provide any information either. Later on we discovered that due to the low volume of passengers our flight was combined with the flight going from Tel-Aviv to Varna via Burgas (which of course, the company was aware of much in advance). No services were forseen for the passengers in delay. A lot of passengers were with small babies and with connecting flights to other destinations from Moscow. There were at least two options for such passengers to depart earlier with other companies but Bulgaria Air refused to change tickets saying that the flights were fully booked and there were no tickets (while there were tickets available on the sites of these companies). After a 1.5 hours of battle with Bulgaria Air representative, they agreed to provide water and a sandwich. But they provided no sitting places for the passengers and no check-in till 18.35. So that the passengers had to organize on their own at least to safeguard the luggage (so that single moms and other travellers could go to bathroom or caffeteria without bags). Just some time before 20.35 they re-scheduled the flight again - till 21.00. But at 21.00 the only airplane in the airport departed for Minsk (not for Moscow) leaving small kids and their families on the ground on their feet for over 5 hrs by that time. As a matter of fact the company organized additional juice and water distribution to passengers - this was instead of hot meals and hotels which the company refused to provide. At 21.00 there was a notice on Bulgaria Air official site that the flight had departed at 20.35. The company representative appeared at 21.15 - after the passenger riot explaining that the plane would land from Tel-Avive at 21.10 and depart from Burgas at 21.30 and assured that it would depart for Moscow at 22.20 (which does not seem to be feasible). Still waiting for resolution.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVarna to Moscow
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

Bulgaria Air customer review

(France)

Very happy result of the flights (round trip), very smiley cabin crew with traditional Bulgarian hospitality and good food. For a short trip it was very comfortable, leather seats, with a 2-2 seat configuration it was better as there was more space individually and for once not two halfs of two different windows like on an Airbus but a window for every passenger having that kind of seat. On the return the A319 was very clean and mostly new with more female flight attendants than the inbound flight, very cool as well just one minor problem, please clean the magazine pouches. There was gum on the Airbus in them.
AircraftEmbraer E-190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Sofia
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Bulgaria Air customer review

(United Kingdom)

Have used the internal flight Sofia to Burgas a number of times over the last three years. Last trip was three weeks ago. Fantastic value for money. I find its the best transport mode for connecting the Capital to the Black Sea.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Bulgaria Air customer review

(United Kingdom)

SOF-LHR Return. First and last time travelling on Bulgarian Air. Staff on both legs rude but especially so on the return. Boarding was chaos. It was not boarded by number everyone just pushed forward. Legroom is crazy luckily we had exits out and bulk head on the way back. Sat at the front I could see what was happening in the galley area and out of 5 staff only 2 did anything the rest sat talking at the front. The meal was a bread roll with 1 slice of cheese and 1 tiny slice of rolled chicken same on both legs. On both flights we were delayed an hour. To sum up poor on all accounts and we avoid them in the future.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
9/10

Bulgaria Air customer review

(Greece)

SOF-ATH on E190 even though the plane was delivered in 2012 looks older. The head rests do not have paper cover; on seats you will find a bottle of water. During the 1 hour flight they offered sandwich refreshments or wine and coffee / tea with a bar of chocolate. Staff was professionals. Flight was on time actually 10 minutes early because boarding was completed with 100% load factor. Great ticket cost (compare to competitors) and worth flying with them.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
9/10

Bulgaria Air customer review

(Germany)

I flew from Berlin Tegel (TXL) to Sofia (SOF) and return (A320 and A319 respectively). Water bottles were put on the seat before take-off. The service included a small sandwich (nothing fancy but the taste was ok) a piece of chocolate tea/coffee and a soft drink beer or vine. The staff was quite friendly and I felt welcomed on board. Both flights had a delay of around 15 minutes which is perfectly normal. The only drawback was that both planes were old and the seats rather worn. But overall I had a pleasant experience and will fly with Bulgaria Air again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
9/10

Bulgaria Air customer review

(Spain)

Flew Madrid - Sofia on an Embraer 190 and Sofia - Madrid on an Airbus A319. Excellent value for money. Both flights were on time and landed before scheduled time of arrival. Free piece of checked baggage and nice services inflight: sandwich chocolate water and two rounds of free drinks (coke coffee milk tea beer wine). It would be nice to have some entertainment on board but it is a minor problem. Will repeat if I come back to Bulgaria.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
7/10

Bulgaria Air customer review

(Canada)

I flew on 20 December 2014 on Bulgaria Air from Vienna to Sofia. Given other reviews about this airline I was concerned about flying BG Air at first and was in the end decently surprised about the flight - My flight was operated by an Airbus A319. The flight attendants were extremely kind and helpful yet spoke below average English. The food on board consisted of an extremely tasty sandwich accompanied by a chocolate as Dessert which was also tasty. Two rounds of drinks were served on this flight. The flight was full and uneventful. The aircraft required better cleaning. Overall I'd fly Bulgaria Air again but they really need to improve their services on board as well as other minor products despite their cheap airfares.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes