Bulgaria Air

Sofia-London Heathrow on A320. Accept no recline on last row (29) in economy but seats among the most uncomfortable I have been allocated as lumbar support was too firm and you felt it was pushing you out of the front of the seat. Cabin crew non-existent once snack service complete-remained at the back of the aircraft with the curtain closed for remainder of trip until 30/40 mins before landing. Made a 3 hour+ flight seem longer but at the end of the day it got us home.

Just completed my 4th flight between Sofia and Frankfurt over a 6 month period. How pleasant it is to be sitting in a real business class seat 2 x 2 with room to spread and not having my notebook screen crushed by the seat in front with drinks before takeoff and charming crew. All flights without exception have been right on time operated with new A319s. I only wish they'd operate the route more frequently so I could use them both ways.

This airline uses the oldest planes I have ever flown. I use Bulgaria Air very often as I fly for business to Sofia from Athens and I have been disappointed several times. The cabin crew is ok but their cabins smell horrible. When there are less than 50 passengers for the route which is very often they bring in propeller aircraft's ATR-42 which almost double the time of the journey and offer much less cabin comfort. They change the departure time sometimes without any notification and as it may be up to 2 hours there is no refund of the paid money. For the quality of the meal and the seats I would absolutely agree with previous comments that it is unacceptable when the price paid is equal to this of Alitalia Lufthansa Air France etc.

Sofia to Brussels Economy. Sofia Terminal 2 is new and empty check-in easy and friendly. Good price and only Euro 50 for an additional piece of luggage (up to 20 kilos). No delay friendly new and clean plane OK seats free drinks including beer and wine free food but this one is basic (tasteless sandwich and chemical waffle). So a good value as a whole. Problem is the small pitch you cannot even open your laptop to work.

Two return flights on Amsterdam-Sofia route. Both times on a new and clean A319. Staff generally friendly and helpful good selection of drinks onboard. The worst thing is the small seat pitch- only 29''. The A319 in two-class configuration has 144 seats with 3 additional rows in Economy Class. The sandwiches they serve consist of tasteless bread and cheese. For 10 months between the 2 flights the food remained unchanged. Ground service is slow and staff inefficient. Online check-in is limited only to flights taking off from Sofia and going to particular destinations.

Sofia-Varna-Sofia several times this summer. None of the flights were on time. Average delay of 2-3 hrs is rather usual thing than an exception. No compensation is offered. I would try to avoid them in the future.

Sofia-Varna-Sofia my first time flying with FB and for 85 Euro return wasn't expecting much but pleasantly surprised. Check in for both flights was fast and as I am 2m tall was offered an aisle seat without asking. Service on the 40 min flights was good considering drinks and a croissant offered and crew were friendly. BAE146 was old but clean and appeared well maintained no problem flying with them again. Seat pitch was ok no different to other short haul.

ZRH-SOF. Flight on time good service onboard friendly staff. Aircraft a bit old. Good value for money.

LGW-VAR Outgoing flight bumped twice before we even arrived at the airport then a technical failure so ended up flying at 2200 instead of 0830 - arrived 0400 with no public transport. Aircraft needed a good clean to fixtures and fittings cabin lights not working properly. Return flight very tatty and dirty lights again faulty. Seat pitch awful. Call centre staff in Sofia didn't do what we asked. Flight crew okay spoke English and Bulgarian. Quality of service that of Ryanair/Easyjet but full price tickets.

ZRH-SOF clean A319. Cabin staff friendly and food was quite nice given the duration of flight. Legroom a bit on the short side. Overall quite satisfied with the flight.