Bulgaria Air

✅ Trip Verified | I boarded the aircraft and there was no space for my standard cabin luggage of 10 kg. It was full of backpacks which usually must be placed under the seat but the cabin staff didnt bother to remove any of the backpacks and a stewardess was trying to explain to me that space for cabin luggage is not as per the standards. I had seat at row 25 and finally they found a space above seat 1 which is not acceptable since upon landing I had to walk against the other passengers in order to collect my cabin luggage or to wait all passengers to leave the aircraft. Unfortunately this is the only airline which you can use for local flights in Bulgaria. Poor quality service and unreasonably high air tickets.

✅ Trip Verified | On the 5.07.24 after many many attempts I have finally got to speak to Bulgaria Air representative regarding an issue with the booking of my checking luggage. Turn it out I have not made the booking for luggage for my return flight. In order to make that extra booking, I was sent a link to make a payment via email. Payment was made I received my receipt and I went along with my journey! As I was attempting to Check in my luggage before my flight back on the 20.07.24, I was surprised to find out that the luggage was not included on my boarding pass, So I had to pay again because the airport staff did not recognise nor accept the receipt I have received for my payment! Now a day after my flight after near 50 attempts, I’m still unable to contact Bulgaria Air on their phone number! I would recommend for everybody to stay away from that company unless absolutely necessary. Sometimes it’s better to pay a little bit more but have a nice flight and have everything arranged.

✅ Trip Verified | Absolutely awful service. I had a flight booked originally on the 2nd of February 2022. I asked a few days before the flight if it was going to happen they said yes. It was cancelled and they offered my money back or to reschedule the flight for the 05/02/2022 to which I said yes re-schedule it. I receive an email with my ticket. On the day of the flight they said I was in the system but not on the plane - after which they told me to go and ask a help desk located in the airport. They said i cannot board the plane, and that the only way for me to fly on the day is to buy a new ticket, and the money to the newly bought ticket would be returned. I sent e-mails pictures of boarding passes and they said it would take them 2 months to process my issue. 10 months later I did not receive any answer so I emailed them. They returned the money for the first flight which was 150lev cheaper. The money I got refunded was not even the full amount! People are struggling to make ends meet and they don’t even bother to fix your issue and in the end they return not even the full amount of money. Absolutely unbelievable! I would never recommend flying with them, super unprofessional!

✅ Trip Verified | Worst airline ever and worst customer service ever. Will never fly with them again and would recommend avoiding. Incredibly unprofessional agents. They made a mistake boarding after a delay that resulted in further delay and missing our connection (for which we had a 3 hour layover). Since it wasn’t over three hours they claim to owe us nothing. Their mistake resulted in a partially missed trip and over $800 additional travel expenses. Worst airline ever. I sincerely hope the gate agent for that flight was fired after her behavior. It was appalling.

✅ Trip Verified | This was the most amusing flight I have ever flown as I got to share some laughs with not only fellow passengers, but with a hostess. Anyway, I was seated in row 9; row 10 was an exit row so I was invited to sit there since it was empty and was willing/able to assist in case of an emergency. Te leg room is excellent, and I measure 183cm. The staff were professional and courteous. Bags came out quickly. We were given water upon boarding, then a chocolate bar, then a croissant filled with chocolate sauce (worth the calories) and finally a small drink.

✅ Trip Verified | I have travelled multiple times with them alone, with the kids and bought tickets for my dad and I had everytime struggle. One flight they told me at the check in that the strollers they do not put in bags and I was suppose to know that which I didnt so my stroller came broken in the us. Very unprofessional and the team is the same. They have wonderful flights with great connections and prices but because I had so many times struggle with them I will not book a flight with them. And I am Bulgarian!

Not Verified | One of the worst services I've ever encountered. I was told I'm no longer on the flight less than 24 hours before departure. I emailed on the 22nd of April asking if I can receive a refund for my flight, which I did not receive. I was given alternative options such as rebooking my flight for a future date, but not once was I told that my flight would be or has been cancelled for me, only to find out myself a few hours before the flight. The woman I spoke to on the phone was very rude and unprofessional, ignoring my emails and ending the call on me several times. This flight was important for me to take as I had a connecting flight after, and I was told that the only way I could take the flight is if I upgrade and pay 400 levs. I paid for my original ticket, and for it to be cancelled for me without any notice is absurd, any other airline would at least email me or let me know? I have been on many flights and I have never encountered something like this.

✅ Trip Verified | So disappointed. I will never fly with this airline again. The most undereducated, complete even lack of try to understand arguments. My children 7 and 10 are flying today unattended by an adult with flight attendant. According to UK Government rules children under 11 do not need Covid test. I tried to reason with the check-in agent who wouldn't even hear what I had to say. Their tickets were detained by the airline staff and I had to pay GBP 420 so they could come home

✅ Trip Verified | I was booked to fly but travel restrictions prevented our even getting to Bulgaria. We were promised a refund but never heard more and Air Bulgaria stopped responding to emails.

✅ Trip Verified | When lockdowns started because of corona in March 2020 in South America, I was stuck in Peru. After 30 days of waiting for rescue flight back to Europe, finally I was able to go home. Rescue flight was operated by British Airways and they flew from Lima to London. Since I can't enter UK without visa, I had to buy ticket out of London asap as I land. There were no flights on the same day, but there was a flight on the next one operating by Bulgaria Air from London to Sofia. I purchased that ticket. I was about to wait 24 hours at the airport and I was fine with it. Meanwhile, Bulgaria Air canceled that flight and rescheduled for the next day. That was not fine for me as I can't spend 2 days at the airport waiting for the flight. I purchased another, more expensive flight through different city and went back home. It's almost a year and Bulgaria Air still didn't refund me my money. I tried to explain them that since they didn't operate the flight I purchased ticket for, they have no rights to keep my money. They give me some lame explanations that it takes them longer time to return money or that I can reschedule that ticket for another flight. Which one, I am asking, when whole Europe is locked at the moment. I don't want to travel, I just want my 200 euros back.