Bulgaria Air

✅ Trip Verified | Lisbon to Sofia with Bulgaria Air. Tasty sandwich served onboard along with complementary bottle of water on boarding which is a nice touch however for a four hour flight it didn't seem enough. The aircraft seemed very old and almost decrepit with very worn out leather seats. It was the first time I feared for safety when travelling. There was much turbulence on departure from Portugal. Cabin crew were young and rather unprofessional. They seemed as if they wouldn't want to be bother. The flight departed and landed precisely on time. My biggest problem however was legroom which made this night flight atrocious.

Not Verified | Varna to Sofia. Flight delayed 4 hours with no explanation. Absolutely not acceptable. Do not recommend. My time not valued. Worst company ever. Do not recommend. Absolutely unacceptable paid £70 to get quicker instead spend extra 4 hours in the airport.

Not Verified | Sofia to Varna. Flight was delayed now for two hours. No explanation was given. Customer service was horrible. Apparently flights have been running late for the whole summer. If I knew in advance I would have taken a bus or train. Will not use this airline again. Very bad service!

✅ Trip Verified | Bulgaria air have the values of BA 2 decades ago. A bottle of water when you step onboard - inflight sandwich and drinks free of charge and accompanied by a little chocolate. Relaxed atmosphere. Well dressed crew with a good(all be it a little relaxed) attitude. Overall, Bulgaria air get my vote. Also when flying business, don’t worry about baggage rules or anything like that.

✅ Trip Verified | Brussels to Sofia. I am flying since many years worldwide and I have never been seated so miserably. Absolutely avoid sitting on a window seat in the back of the plane, especially if you are taller than 1.70cm and weigh more than 90kg. I felt like being pressed into the space between the seat in front of me and the frustrated passenger in the back of me. On the ticket they print "The National Symbol of Flying" what a bad joke, never again!

✅ Trip Verified | Sofia to Amsterdam. Checkin and security were fast for our 7 o’clock morning flignt. Sofia airport is not that big, so it took us less than 15 minutes from arriving by cab to the seating area at the gate. Flight was almost full and boarding took a while mainly to oversized hand luggage of some passengers. I was in seat 3F. Seat pitch is lousy, it seems even less than 29 inch. Crew was friendly, serving a ham cheese ciabatta and a drink, coffee or tea and a chocolate later during the flight. Arrival was on time, luggage took too long to arrive,

Not Verified | I have flew from Sofia to Frankfurt and the service was great. The seats were comfortable and the lounge was great. They give us big sandwich with ham and cheese which was warmed (unlike Lufthansa), soft drink, beer or wine and a chocolate for a dessert. The staff was very friendly. At the airport I didn't have to wait a lot.

✅ Trip Verified | I flew Vienna - Sofia return with Bulgaria Air in October 2018 and I had a wonderful experience. Tickets were cheap and service was really nice. Both flights were on time, even half an hour early on the way back. Crew really nice and professional, attentive and friendly. Onboard service was included in the price, small water was handed out upon boarding, and later on a beverage of choice, a tasty sandwich and chocolate. Cabin was clean, seats are very comfy. Very good value for money, highly recommend!

✅ Trip Verified | Beirut to Sofia. This is the worst airline. My journey was delayed by 14 hours and I have been trying to reach out to the complaint team in vain. Their lines are always busy and they haven't replied to my mail after more than 2 months following this message. "Your documents will be processed within the statutory period of two months". Does anyone know how they can be reached?

✅ Trip Verified | Sofia to Amsterdam. I flew with Bulgaria Air last April. At the gate the stewardess that was checking the tickets told me I got a upgrade to business. When we entered the plane a A320 around 15 years old we were created I was seated at the second row of business class. At the seat a bottle of mineral water. When we reached our cruising altitude the stewardess came with the food. For the business class we had a traditional Bulgarian breakfast with Banisa yogurt and some fruites. It was very tasty! The flight itself was very pleasant. After landing in Amsterdam the stewardesses said good bye after disembarking.