Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 560 reviews
4/10
3 star Skytrax Rating
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7/10

Brussels Airlines customer review

(Czech Republic)

Booked trip PRG-SXB via BRU return short connection (1 hr) confirmed as sufficient. Web check reminder came exactly 24 hrs before flight by e-mail. First leg delayed by technical reasons for about 30 mins. RJ100 not very clean sunshield broken. Upon my request the crew denied to arrange any fast transfer to connecting flight (hand baggage only). Despite the staff attitude and thanks to the same gate concourse in BRU I have just made the boarding. Second leg operated by Flybe crew but SN plane (Dash 8 Q400) only 20 pax on board small snack provided (opposite to the first leg). On return I tried successfully mobile webckeck but no one was able to answer in advance whether this will be accepted by the Strasbourg airport - I was recommended to check-in at the SXB though but on the spot was informed this is alright. Some 1 hour before departure it was clear that flight to BRU is delayed. I just managed to check Brussels airport website to find out that expected delay will result in missing the 1 hr connection to Prague (and having night in BRU and morning flight to PRG on the SN costs naturally). Immediately I received call from SN booking center with offer of replacement direct flight by CSA taking me home 2 hrs sooner than original schedule without additional charges and swiftly received new e-ticket and proceeded to check-in. Therefore despite not being in the same alliance as CSA SN has made great service on the return and will not hesitate to fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Brussels Airlines customer review

(Monaco)

NCE-BRU-NCE. Check-in efficient. A little delay due to a technical problem and a lost passenger inside the Nice Terminal. Economy seating quite spacious in an A319 and surprising amount of legroom. Food and drinks are for purchase however the choice offered and the quality proposed is largely worth the expense. Flight arrived with a 20 minute delay however the disembarking process went on quickly. As always at BRU bags tend to take some time to arrive but the labyrinth that gets you there does somehow reduce the sense of wait. Return flight even better. Same quality service as outbound without the delay in an A320. Worth both your money and your time. Even with buy-on- board food.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Brussels Airlines customer review

(United States)

New York City to Bilbao Spain connecting through Brussels. The flights were wonderful - punctual check-in and boarding times excellent service from friendly staff very good beverage and food service. The entertainment on the flight New York to Brussels was great - each seat has their own screen and a good selection of films audio or games to choose from. On the flight Brussels to Bilbao (about 2 hours) we were served beverages and a warm meal. That just doesn't happen anymore on flights within the United States so it was a welcome surprise. No charge for anything in- flight - alcohol headphones pillows blankets. The way it used to be (and should be).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(United Kingdom)

LHR-BRU-VNO.A319 to BRU then RJ100. Leg room better on RJ. Food and drink to buy. This is my only gripe as flights booked through Lufthansa.com but without Lufthansa service due to code share.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Germany)

TXL-BRU-BJL-BRU-TXL. European flights in b.flex intercontinental ones in business class. Since I last flew Brussels Airlines in b.flex there has been a significant decline in service. A year ago you received a little tray with a salad a cold meal and hot bread rolls. Now it is down to a sandwich or a croissant depending on the time of day. European business class seemed to be down-graded too. In business you get now what you used to get in b.flex. Intercontinental flights in business class however were quite a different matter. On the way out to Banjul the plane was equipped with the new business-class seats. In one row the seating arrangement is 1-2-1 in the next 2-1-2. Beds are fully lie-flat beds now. Meals were of an excellent quality for airline food and flight attendants were attentive and constantly refilled your glasses. On the return to Brussels the cabin layout in business class was the old 2-2-2 seating so no lie-flat beds which was a pity as it was a night flight departing at 22.45 local time. Service was a bit rushed but then everyone was eager to get at least a couple of hours of sleep before breakfast was served at 5.45 CET.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Brussels Airlines customer review

(Belgium)

BRU-MAD-BRU in b.light. Both flights on-time with friendly crew. Remarkable only a 2-minute wait for luggage in Madrid. Space extremely tight on nearly full B737-400 which makes for two very uncomfortable two-hour flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Belgium)

Brussels-Bilbao-Brussels on Avro 100 in b flex (economy plus service). Cabin crew on the outbound flight were great very warm and service was of a near business level (excellent food pre flight drink multiple drinks excellent for such a short flight). Inbound flight crew seemed more hurried and less interested but service was still superior to many other airlines. The airplane was getting a bit old but had a very comfortable 2-3 set up.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(Belgium)

I am happy to note Brussels Airlines have renovated their Fleet providing more comfort for travellers. Return flight from Nice to Brussels in Business Class (A319) on 12th May was well run with a friendly and efficient crew. Afternoon snack was tasty and appreciated. This Airline is worth trying.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(France)

LYS-BRU-LHR first flight on Avro RJ100 second on Avro RJ85. Good flight though 2nd a little late due to aircraft late arrival. Both crews professional and friendly with interesting en-route information in 3 languages. Food and drinks prices correct despite limited choice. Good value but long transit in Brussels (4 hours). Luggage delivered quickly in LHR. Bus shuttle from aircraft to terminal in LHR unfortunately adds to the delay and no remarks from crew to the passenger in front of me who didn't put his seat in the upright position on landing apart from that a smooth flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(Belgium)

BRU-BCN-BRU - B-light. On time. Online check-in is very efficient. I enjoyed the flight. Very friendly staff and attendants. A319 new recargo seats with enough legroom. Drinks and snacks available for an acceptable price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes