My wife and two kids left from Kinshasa to Toulouse via Brussels. The plane had three hours delay on arrival in Brussels and they missed the connecting flight. The next flights were full one was cancelled the last flight at night again did not take off. They refused hotel or any support claiming always there would soon be a flight. They slept on the floor in the airport. The next day same story no assistance no help - flights leaving to Toulouse booked out. She left finally at 6pm a delay of 36 hours in which no assistance or help whatsoever was given to them. Brussels should be ashamed their service is non existent.