Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 477 reviews
5/10
3 star Skytrax Rating
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Brussels Airlines customer review

(France)

My wife and two kids left from Kinshasa to Toulouse via Brussels. The plane had three hours delay on arrival in Brussels and they missed the connecting flight. The next flights were full one was cancelled the last flight at night again did not take off. They refused hotel or any support claiming always there would soon be a flight. They slept on the floor in the airport. The next day same story no assistance no help - flights leaving to Toulouse booked out. She left finally at 6pm a delay of 36 hours in which no assistance or help whatsoever was given to them. Brussels should be ashamed their service is non existent.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Brussels Airlines customer review

(Italy)

BRU-OSL in economy class. Check in on-line and printed my boarding pass before arrival at the airport. Luggage drop off at a designated counter was quick and hustle free. Flight was on time. Staff friendly and helpful. Food available for purchase on board. Overall experience was quite positive except for a loud noise made by an old Avro RJ100 engines during the entire flight. If booked in advanced fares are normally affordable.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Brussels Airlines customer review

(France)

LIS-BRU. Brussels airlines is downgrading its product which is becoming low cost with old and tired 737s from former Virgin express with very cramped seats and one of the worse pitch. Inbound flight with TAP and you could size difference for seat comfort and overall package. Will try avoiding this company when possible until fleet is upgraded and they become more competitive. .
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Brussels Airlines customer review

(Belgium)

Brussels-Venice return. Worth noting that in theory BLight pax have less cabin baggage allowance than BFLEX and only the overhead lockers down to row 4/5 are large enough to hold a standard carry-on suitcase. So get on early and grab one of these lockers! Online check-in is a real bonus when flying at the crack of dawn. It meant I could take the first airport bus arriving at 05.35 go straight to security and arrive at gate A71 (somewhere near Mechelen) before loading started.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Israel)

Tel Aviv to Brussels and on to Barcelona and back. All flights were on time - three on A319s and the other an Avro. Service polite friendly and efficient. Meals and refreshments were free and fine on longer legs. No videos or music was available. Price was keenest of all airlines on the dates travelled. All in all a good package with nothing meaningful to complain about.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Denmark)

CPH-BRU-CTA return in b.business. Champagne on boarding Cold meal CPH-BRU-CPH - and warm lunch BRU-CTA-BRU. Huge difference between service and attitude of crew which gave me an inconsistent impression. Satisfying experience - food was really good.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Brussels Airlines customer review

(Belgium)

Brussels to Budapest B-Flex: seems the additional cost of B-Flex compared to B-Light is worth when you fly on a B737 as you have a probability to get the seat next to you free. However if you fly the Avro the flight is almost always full and you are in exactly the same cramped seats and suffer lack of hand luggage storage space like B-Light - so you pay much money for the privilege of a regular food tray and apple juice. I had to fly with my handbag under my feet and it was far from comfortable. SN Airlines is basically a no frills airline but to be fair they have good schedules and are timely.
Seat TypeEconomy Class
Value For Money 12345
yes