Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 477 reviews
5/10
3 star Skytrax Rating
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8/10

Brussels Airlines customer review

(Denmark)

CPHBRU-BRS return in economy classflights on time. Cabin staff very service minded and helpful. Seat pitch more than adequate. Even though I had to pay for drinks and snacks the prices were OK food fresh and a good selection of Belgian beer. There's also diabtec friendly food and a vegetarian option. Only moment of irritation was transfer at BRU which when transferring from Schengen to Non-Schengen requires at least 25 mins of walking.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Brussels Airlines customer review

(Belgium)

ATH to BRU in B-flex. ot stuck in ATH with so many others due to the volcano eruption - very well taken care of. Brussels Airlines arranged accomodation for us very well informed and promptly rebooked and sent home as soon as operations resumed. Very nice cabin crews in both directions.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Brussels Airlines customer review

(Spain)

MAD-BRU-NBO return with my Miles & More miles. Short haul flights on old 737s but cabins were clean and decent. We were on b-flex economy so were offered a meal which was nice. Long haul on A330-300 with nice pitch but no IFE which would have made a big difference and ok meals. Cabin crews very good except for NBO-BRU where more veteran FAs not so nice. Overall a reliable airline with acceptable service.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Belgium)

Brussels to Berlin in b-light and back in b-flex. Clean and comfortable Avro's with good legroom and wide seats (only 5 seats in a row). Crew friendly and with good language skills. Food in b-flex nothing to write home about but drinks of good quality and plentifull. Check- in in Brussels quick and easy thanks to my silver status with Miles and More. Completely other story at check-in in Berlin. One attendant only arrived two hours before departure and as there was only one row nobody cared about priority check-in for premium passengers. Unacceptable.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Brussels Airlines customer review

(Belgium)

BRU-GVA-BRU in b.light. Outbound flight on nearly full Avro RJ 100. Only two FA's but very friendly service. Flight arrived on time. Return flight on ageing B737-300. Departure delayed due to late arrival of aircraft and further delays due to heavy traffic at GVA. Arrived in BRU one hour late. Only three FA's on this full evening flight very poor service. Maybe not if you were in business or b.flex (one third of all passengers). Sales of drinks and snacks in b.light by just one FA (what were the others up to?) started just two minutes before descent into BRU. Very rushed service as a result. Service in general mostly non-existant unfriendly and disinterested. Simply not good enough given the fact the return fare was EUR 250. Taped announcements very annoying. Live announcements in Dutch virtually incomprehensible.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Brussels Airlines customer review

(Portugal)

I fly regularly between Porto and Gothenburg via Brussels with Brussels Airlines. The time table suits me the way you are treated is very good cabins are clean and comfortable and as far as service is concerned you get what you pay for. And the prices are very good compared with other options I have.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Brussels Airlines customer review

(Italy)

Problem of Brussels Airline is that they have to decide if they are a low cost or a standard airline. Low cost prices are not so low but if you are travelling at full price you are served like a low cost airline this applies in particular for ground services in the airport: long queues bad info personnel not trained to handle unexpected events such delays or cancellations and very few people at the help desks. Before from Brussels there was the choice between SN Brussels and Virgin Express both company were delivering good value for money - when they merged together they took the worst of both airlines and put it on the same plane!
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Brussels Airlines customer review

(Belgium)

The biggest problem of Brussels Airlines is that in a mostly small Avroliner cabin three classes are done. Passengers in business do not even have the privacy of a curtain. In business a very cheap champagne is offered. The meal service in so called B flex is usually rather poor - a company that started very good after the Sabena disaster as SN Brussels even offering hot croissants in economy now approach the level of a cheap carrier.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Brussels Airlines customer review

(Switzerland)

GVA-BRU-GVA on Brussels Airlines in B.Flex cabin. Airplane old 737-400 going to BRU and a B737-300 on the way back. Airplanes were showing their age but are ok. Seat pitch was ok in B.Flex class. Service was very good with a good snack full beverage service. Cabin crew were nice and multiligual. B.Flex product is very good - almost the same level as some other airlines business class. You can't access lounge for free but you are allowed to use fast lane at security at Brussels which is very good.
Seat TypePremium Economy
Value For Money 12345
yes
na

Brussels Airlines customer review

(Sweden)

Had a B-Flex with Brussels Airlines. Plane was delayed 5 Hours because of snowfall in Sweden so we missed our connection flight. Our onward ticket with a 5-star airline got rebooked to a low cost airline (economy) with non-existent service. Also we had to pay for hotel 1 night in Brussels that Brussels Airline refused to pay. I cannot recommend this airline to anyone.
Seat TypeBusiness Class
Value For Money 12345
no