Brussels Airlines

BRU-IAD this past week in economy. Flew in A330 in Economy class. Seats were a bit cramped-as to be expected in Economy. In light entertainment was good; service was very good. Flight was on time and luggage arrived. Based on this experience would recommend for long-haul flight would fly again.

Flew BRU-PMO return this past week. Airline embraces a big "economy" tag charging for even drinks (a cool 3 Euro for a soda for example) and not allowing advance seat selection unless you pay extra. It also at least on what are considered "short" flights-and I'd suggest that the BRU-PMO route at 2.5 hours is pushing the limits of this-has some very thinly padded economy seats. No in-flight entertainment. But enough of the complaining: the planes were clean staff was professional baggage got delivered and best of all flights were on time. So a good experience and a recommendation.

Brussels Airlines canceled my flight from Washington Dulles to Brussels the day of departure and never notified me. I called the airline to confirm my seats in the afternoon. On the way to the airport my son saw that the airport website said it was canceled. I called the main Brussels Air # and the automated message said that it was on-time so we continued toward the airport. I decided to call back and talk to a person who said that yes it was canceled due to a mechanical fault and the plane had never left Brussels for the US. Thus when I called about the seats the airline already knew there was no plane but the agent who confirmed my seats didn't. I asked to be re-booked but was told that since my flight was booked through United I had to call them. After over an hour on the phone with United we got a flight to Paris the next day. Never made it Brussels and never booking on Brussels Airlines again.

I flew Brussels Airlines on a code share trip with United (where I am a mileage plus platinum) and was very disappointed. Brussels Airlines employees don't care about customer service. They did not assign me a seat until I was at the airport and by then only a middle seat was available on a 6 hour trip to Yaound Cameroon. There is no customer service phone number that works so you can't even complain. Their service is below standard. By contrast on the return flight the United code share airline was Lufthansa who upgraded me to business class without my asking for it.

BRU-NCE-BRU: Flight booked using miles. Was booked in B.flex. Seats in the front of the plane free middle seat on both flights. Outbound flight was in the afternoon with tasty pizza and several drink services (received a couple of wines). Inbound flight was an early morning flight on which we received the typical monty's breakfast wrap. Neuhaus chocolates on both flights. Both flights arrived early. Only negative: long wait for the luggage in Brussels.

BRU-Porto. Despite checking in on-line the queues at Brussels were painfully slow and long with check in desks (particularly luggage drop off) woefully undermanned. The situation was not helped by the new weigh your luggage and print your own luggage tags check in desks which people appeared to be struggling with. Despite a late change of gate flight took off almost on time and was pretty uneventful. The A319 makes a nice change from the Avro 100s. Service was pretty perfunctory from the usual Brussels Airlines older hostesses who whilst being professional showed little real interest in passengers - and certainly not those in B lite economy! Brussels Airlines have become very expensive and I will only use them again if I can find a reasonably priced ticket and because they fly from Brussels (and not Charleroi!).

Brussels BRU - Moscow DME - Brussels BRU. Good service clean and modern cabin comfortable seats (even in economy) and good food and drinks. The chocolates you get with your coffee made by the prestigious Belgian brand Neuhaus is a nice touch. The crew handled a drunken passenger very professionally and correctly. No entertainment but short haul so not really necessary. In comparison to other airline companies fair price. Will fly again and would definitely recommend.

BRU-DME-BRU in b.light (lowest economy fare). Enjoyable flights on nearly full A320 aircraft. Comfortable seating and despite being in the lowest fare class a complimentary cold meal including pre-dinner drinks was served on this three hour flight. No in-flight entertainment. 45 minute delay on leaving Moscow no explanations given by ground staff. Excellent value.

Brussels - Toulouse in B.Flex. They have great staff at check-in at the gate and in the air! We were seated in the front of the cabin as we had a B.Flex ticket. We received a warm and tasty snack together with a drink. We had the choice between wine soft drinks beer coffee and tea. After the service the friendly purser asked if we would like to have an other drink. Before the descent the came with Neuhaus chocolates. Captain and purser were saying goodbye when we left the aircraft.

Flight from BRU to JFK A330-300. Everything was perfect and the staff really professional. Flight arrived on time and travel time not seems to long thanks to multiple "food time" and entertainment.