Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 560 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
3/10

Brussels Airlines customer review

(United Kingdom)

Brussels have downgraded their intercontinental economy passengers so they don't even qualify for a snack on the connecting flights to Brussels. The flight attendants have no idea about the small print that says if you show a boarding card for the intercontinental leg you get a complimentary drink. A complete shambles Brussels reinstate the flex&fast rate for intercontinental passengers. Obviously a decision made by bureaucrats in Brussels who never use the connecting flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Brussels Airlines customer review

(Germany)

Had to fly from HAM to BHX with Brussels Airlines due to no other flight available on short notice on a Sunday. Booked the last economy seat on the flight for whopping 560 Euros. Personal space was poor and the aircraft seemed configured for the maximum seat count. Flight was 1-stop with a stop at their depressingly dull and chaotic Brussels where I had to wait 3 hours for their delayed connection to BHX. The plane turned out to be a Dash-8 Q400 turboprop. Other airlines inform you about the plane in use Brussels Airlines does not and I wouldn't have booked an insanely expensive but poor quality flight if I had known what kind of airline this is. I will certainly never fly Brussels Airlines again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Brussels Airlines customer review

(Belgium)

BRU-GVA-BRU C Class. Quick check-in fast lane for security and new lounge looks good but still over crowded. Boarding fast and although quite a full c cabin service was done by very experienced service. Return good check in and fast track for security plus rather good Senator Lounge in GVA. Once on board hoping to get same great experience but wrong was I only 1 row of C class and with 3 pax. Service was appalling and uneventful. Quick flight. Ambiguous feelings with SN is like a lottery ticket never know if you will win but always hoping for it! Not a continuous good service a real shame.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Brussels Airlines customer review

(United Kingdom)

We were two couples flying to Milan to celebrate a 50th birthday of one of the wives. Arrived at Manchester checked in for 6.25 am flight to Brussels. We sat on the plane for over an hour waiting for other passengers to be boarded due to lack of check in staff at Manchester. We finally took off an hour late at 7.25am. Prior to landing announcement on plane stated that New York flight had been held for passengers but all others would have to be transferred in other words we had missed our connecting flights! Upon arrival we were met by a female Brussels airline employee who just handed us new tickets and said we had been re-routed via Munich to Milan and to make matters worse to Milan Malpensa airport and not Linate airport (Linate is much nearer to Milan). She could not explain why it was okay to hold the plane in Manchester for over an hour to accommodate late passengers but they were unable to do so for us and the other passengers who missed connecting flights. We were not even shown where to go to check in for the rescheduled flights. Appalling customer service! We did try to complain at the Brussels airlines "help" desk but where met by a wall of indifference they did offer us 8 euro food vouchers. To cut a long story short we lost almost a full day of our holiday. We will never use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Brussels Airlines customer review

(United States)

Very pleasant flights - Venice Italy to Washington Dulles by way of Brussels. Flights were on time aircraft were clean and in excellent condition and cabin crews pleasant and attentive. Transatlantic sector was flown by an A330-300. Legroom was in coach was about 33-34 inches the most generous I've seen in recent memory. Food was good and reasonably plentiful and cabin staff passed through the aisles at least once every 30 minutes to refill water cups. Seat-back IFE was good but somewhat limited compared to other carriers' offerings (no games and a total of perhaps 30 to 40 TV shows and movies available). Would happily fly Brussels again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Brussels Airlines customer review

(Belgium)

BRU-VIE C class on 26-9-14. Check in a disgrace rude handler of passenger lack of staff in business counter and rude staff checked me in in eco. The employee on purpose did not print my Senator number on my boarding pass and had to re-issue the boarding pass in lounge. Temporary lounge a total disaster overcrowded and with service staff that shout and interact in between them. Usual messy boarding with no priority and once on board realised Business class was just the one first row. Crew staff totally uninterested. except a junior stewardess who kindly helped me. For the rest will not recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Brussels Airlines customer review

(United States)

JFK-BRU-ATH - excellent flights. Staff were great the flights left on time the in-flight entertainment was wonderful and the food was delicious. I would definitely fly them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(United Kingdom)

JFK to Brussels on September 3rd in Business class and were seated in 4A and 4C. We boarded the plane and were greeted by a lovely female member if crew who took our glasses and offered us a Kir Royale before takeoff. I noticed that on this run we were only offered the one rather than refills. The flight took off from JFK on time after a long taxi. 20 minutes after the seat belt light was switched off we were offered a drink which was served with a bowl of olives. Probably a figment of my imagination but the drink service didn't seem as generous on this flight and the meal service seemed to have been downgraded - for example there was no Star Chef selection on this flight. The monthly cocktail also has been downgraded to a monthly beer. Menu cards were distributed and an amenity kit with not much in handed out - usefully though it doubles as an IPad holder which is a nice touch. Twenty minutes later the meal service began. Starters were a choice of Smoked breast of duck or Green tea dusted seaweed wrapped scallop. I had the scallop which was terrific. Mains were a choice of Sesame Crusted Beef with butternut squash purée or Herb crusted seared salmon with a tomato courgette gratin or Blue Cheese Gnocchi with sautéed spinach. I had the beef which could have been hotter to be honest but was still excellent. I chose an excellent 2012 South African Chenin Blanc which was recommended by the purser and was a great choice. This was followed by a cheese plate. The meal service took about an hour of the 6.5 hour night flight. After dinner I stretched out in the large lie flat bed and settled back to watch a movie as I thought it was pointless to try and get loads of sleep. Crew came round a couple of times with water. The seat is very comfortable and the massage function nice. There was also a better selection of films on this flight that were more up to date than my previous flight. An hour before landing we were served a continental breakfast of fruit yoghurt and warm bread with fruit juice and coffee before landing in Brussels around 20 minutes early. The crew were lovely on this flight led by a male purser they were warm friendly professional and respectful which I liked. I noticed that the box of chocolates given on the outward flight was replaced by a much smaller packet of Almond Thins. The service offered by Brussels Airlines for the price is brilliant. It takes you back to days when airline actually cared about their customers which I found refreshing and enjoyable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(United Kingdom)

This was a short chaotic hop from Brussels to Heathrow - Flight 2093 - on 4th September 2013. Boarding was via coach between the terminals and was chaotic. There was no priority boarding for business class it was pretty much a free for all. We were greeted by a friendly purser who showed us to our seats but did pretty much little else even when someone tried to help themselves to the free middle seats in business class until I asked her to. The plane took off 35 minutes late as then kept trying to cram passengers on consequently there was no pre flight drink. Breakfast was chucked at us 10 minutes into the flight. It consisted of half a roll with cheese and ham a yoghurt and a fruity selection which was served with a glass of champagne served from a big bottle. Service was pretty indifferent but in their defence the place was completely full. We landed at Heathrow 30 minutes late with baggage arriving in my case 20 minutes later. In my partners case 35 minutes late as despite being tagged priority was last off.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(United Kingdom)

Brussels to JFK on SN501 on 24th August - we travelled in Business Class - seats 2A and 2C. Upon boarding the flight our jackets were taken and stowed by friendly crew and we were offered pre take off drinks including Champagne and a delicious Kir Royale. The first thing that grabbed me was the size of the seat which has a great amount of space around it and the large TV screen in the seat which is great. The flight took off on time and shortly after pre lunch drinks were served with a smoked salmon and caviar appetiser. The crew distributed the menus with food including dishes created by Michelin Star restaurateur Thomas Locus. The lunch menu consisted of a starter of either Romaine Lettuce Salad served with North Sea shrimp and avocado or Middle Eastern Style Lamb served with baba ghanoush. I had the shrimp it was one of the most attractively presented dishes that I have had in a plane and it was delicious. Mains were a choice of Waterzooi style farm raised chicken with IJsvaller watercress and ravioli with ox heart cabbage or Fillet of Cod with verge sauce and roast potatoes with Rosemary and sugar snap peas or Agnolotti pasta with arugula sauce. I had the chicken which was succulent and juicy and delicious. It's also worth mentioning that my travelling companion had ordered a Lacto Vegetarian meal which as a main was a superb Mushroom and Spinach curry. We were then offered a cheese plate and dessert. There was a decent selection of wines available which were generously topped up throughout the meal. After lunch we settled back to relax for a few hours - the seat extends into a bed which is very comfortable and enabled me to sleep. Crew served ice cream and drinks runs were regularly offered. The big let down was the inflight entertainment which was pretty disappointing with a mediocre selection of film and TV series available - luckily I had my trusty IPad so was able to catch up on some stuff I had downloaded. 90 minutes before JFK a snack was served - this was a goats cheese salad with duck and apricots which was delicious. Crew were lovely throughout and provided a great unobtrusive service. A nice touch was we were given a box of Neuhaus chocolates each to thank us for flying with them. We arrived in JFK 45 minutes early relaxed and refreshed having thoroughly enjoyed the experience before bracing ourselves for the hour long queue at Immigration.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes