Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 395 reviews
5/10
3 star Skytrax Rating
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5/10

Brussels Airlines customer review

(United Kingdom)

B-Flex (the Premium Eco) can be a good deal but be very careful never to take a codeshare flight. I did it with a flight to Lisbon using TAP and I must say that the website of Brussels Airlines is very misleading you would need a magnifier to note that this is a codeshare flight. As a consequence you are denied any of the B-Flex perks: staff at Brussels Airlines check-in does not even recognize you and send you to make the full queue at TAP check-in. You receive no fast track at the security. You receive no preferred seating no snack not even a drink. You are basically a simple economy passenger stupid enough to have paid a B-Flex fee instead of the cheapest economy fare. I got the Brussels Airlines flight on my return and then had nothing to complain I received all the perks and was quite happy of the flight. In my view the Brussels Airlines website is totally dishonest as even their confirmation told me about those perks I was not going to receive on the TAP flight.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Brussels Airlines customer review

(Monaco)

Flew NCE-BRU and BRU-NCE b economy flex. Good onboard service with free coffee drinks and snacks Brussels Airport convenient and easy to use. All this with a low ticket price. A good choice also if you want to connect to Africa cheaply.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Brussels Airlines customer review

(United Kingdom)

BRS-BRU return (twice). These flights are operated by bmi aircraft and crews. All flights on time or a little early. Embraer aircraft are a fairly small but I like them particularly if they are not full (only one of these four flights was nearly full); they are light smooth and the leg room is fine for a short flight. My one complaint is the price one of my trips was economy (B.Light) and the other economy plus (B.Light+). Although the latter was over twice the price (and even economy is not particularly cheap) there was virtually no difference in the quality of service - a bit more food and that is it. I believe the hand luggage weight limit is a bit higher but if you check-in online nobody knows. So my advice is buy the cheapest ticket; though as previous commentators have said that is not always possible.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Brussels Airlines customer review

(Belgium)

BRU-NCL-BRU in 'b.light economy'. Booked tickets through their website and as usual the cheaper fares were sold out so ended up booking a rather expensive ticket. I used the online check in to Newcastle but when trying to check in online for the return flight to Brussels I got a message 'pick up boarding pass at airport' meaning I had to be even more early at Newcastle airport for the 6.25 morning flight. A positive point is flights between Brussels and Newcastle are operated for Brussels Airlines by BMI who fly Embraers on the route. These may not be the most comfortable planes but a lot better than the outdated AVRO's Brussels Airlines used for this route.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Brussels Airlines customer review

(France)

Brussels to Entebbe via Kigali in business class. Seats standard business no possibility to lie flat and primitive video system (no VOD). Service excellent attentive sufficient number of attendants food extremely good. Wine list small but high quality wines in all a very nice trip.
Cabin FlownBusiness Class
Value For Money 12345
yes
na

Brussels Airlines customer review

(United Kingdom)

Travelled two days ago with an elderly disabled friend from Oslo to Brussels. The plane was twenty minutes late taking off - which was worrying as we had a short time connecting flight to catch in Brussels. To be fair Brussels Airlines put us in a car and dropped us "near" - their words - to the security check in. In reality it took twenty minutes to navigate through the confusing Brussels Airport and the extremely arrogant Belgian security staff. We just made our connecting flight in time. My disabled companion was extremely stressed and needed his heart medicine more than once.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Brussels Airlines customer review

(Belgium)

BRU-LHR.Checked in online and walked straight to the gate. The bus driver didn't seem to know where the RJ100 was parked and drove us around almost every corner of the airport. The suitcase (even though it is within cabin luggage size limits) does not fit in the AVRO overhead lockers. Typically FA's place it in the front of the plane and hand it over when leaving the aircraft. Last week the flight to LHR was delayed by more than one hour There was no food no coffee no tea due to a strike at the catering company. When leaving the aircraft I asked for my luggage and was told to get it on the conveyor. After passing the IRIS scan instead of passport control (which is a real time saver in London) I could wait for over 30 minutes to receive my cabin luggage back. Usually SN Brussels Airlines has a very good staff and service but this time a was slightly disappointed.
Cabin FlownPremium Economy
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(United Kingdom)

NCL-BRU in Economy Flex. The small embraer plane is operated by BMI Regional. Very punctual service only one cabin crew each way but they were excellent. The food was good. My only gripe was that I wished I'd flown Economy and saved money. The seat is exactly the same as is the leg oom. In reality the extra money (which was considerable) is really for a newspaper a couple of drinks and a cold meal. If you are on a flight for less than two hours then I would recommend economy.
Cabin FlownPremium Economy
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Denmark)

CPHBRU-BRS return in economy classflights on time. Cabin staff very service minded and helpful. Seat pitch more than adequate. Even though I had to pay for drinks and snacks the prices were OK food fresh and a good selection of Belgian beer. There's also diabtec friendly food and a vegetarian option. Only moment of irritation was transfer at BRU which when transferring from Schengen to Non-Schengen requires at least 25 mins of walking.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Brussels Airlines customer review

(Belgium)

ATH to BRU in B-flex. ot stuck in ATH with so many others due to the volcano eruption - very well taken care of. Brussels Airlines arranged accomodation for us very well informed and promptly rebooked and sent home as soon as operations resumed. Very nice cabin crews in both directions.
Cabin FlownEconomy Class
Value For Money 12345
yes