"Very second rate shoddy airline"
J Tydeman (United Kingdom)
Not Verified | Flew with BA to Punta Cana. Took the trouble to reserve seats for both outbound and inbound flights. On boarding at Gatwick, realised we had been moved to much less good seats with other people sitting in the seats we had spent a lot of money reserving. Apparently there has been a change of aircraft and a number of passengers had been automatically reallocated seats for no particular reason. The crew said there was nothing they could do (although of course they could just have swapped us with the couple using our seats). We were told to claim a refund on return home. We did this via a complaint form Ns BA offered us £100 in vouchers. We didn't accept this as it was less than the cost of the seats and also naturally we wanted our money back. We eventually got it but not without a fight. Very second rate shoddy airline.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Punta Cana |
| Date Flown | October 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Never again BA"
Glenn Taylor-Biffen (United Kingdom)
✅ Trip Verified | The already delayed aircraft landed and apart from the small BA logo on the rear of the fuselage, there was no indication as to whom the carrier really was. Boarding turned into a farce with passenger groups being told to wait in one queue in order to board, only to be informed we were on the wrong place and our boarding wasn't allowed yet. The interior cabin was reminiscent of a BA cabin from twenty years earlier except the tight legroom and uncomfortable seating which made a budget airline feel luxurious. The crew were not BA but from an unknown charter company. Service was slow, and as usual, choices of food to purchase ran out before they'd reached row 24. I requested a cup of tea which never appeared. Thank goodness for my airport purchased water and the tiny offering of pretzels. The over officious senior flight attendant, who'd been facilitating in 'Club Europe' appeared in economy and immediately slammed down the armrests (whilst still in mid flight) making an already uncomfortable journey feel worse. "Cattle class" was definitely that! To say I was happy to land and disembark was an understatement. Never again BA, never again!
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Catania to Gatwick |
| Date Flown | October 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA Gatwick are not BA"
Glenn Taylor-Biffen (United Kingdom)
✅ Trip Verified | Caught up in the Gatwick cancellation fiasco; at some point between what was smooth check in (unable to do online as part of group travel) and security, the flight was cancelled; (we were denied entry to security and departures as a result). It was at this point that we discovered BA Gatwick are not BA, but a masquerade, who are unable to help and and provide very little assistance unless the 'real BA' provide information, and even though our baggage was now airside, didn't have a clue as to how we could get it back. It is, however, with thanks to a supervisor from Business Class check in, who came to our assistance and help with our predicament- baggage retrieval, information on what to claim and how, and our revised BA flight from LHR the following evening. (Difficult to give a rating for cabin service as we didn't even board the aircraft)
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Venice |
| Date Flown | September 2023 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Boarding flight took an hour"
S Harten (United Kingdom)
✅ Trip Verified | BA has a real problem with boarding it's flights. Those who get on first fill the luggage bins with 2 bags, one of which is supposed to be small and under seat only. Cabin staff don't bother implementing their own rules. Subsequent passengers mill up and down the aisle, bumping into each other, searching for space. Boarding this flight took an hour as a result of this nonsense. The incoming flight was late already so our 90 minute flight was 90 minutes late.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Berlin to London |
| Date Flown | October 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"our luggage was soaking wet"
Terry Thomason (United States)
✅ Trip Verified | Our connecting flight from London to Glasgow was canceled and we were forced to wait 12 hours in the airport for a new flight. When we received our luggage at Glasgow we discovered that our luggage was soaking wet. My wife’s luggage contents were wet and had to be air dried.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Atlanta to Glasgow via London |
| Date Flown | September 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"The worst airline I have ever flown"
T Hanson (Australia)
✅ Trip Verified | The worst airline I have ever flown with. Allocated the very back row next to the toilets and galley. No chance of getting any sleep, question asked of possible seat movement ignored and getting bumped the entire time by cabin crew walking or pushing kart up and down aisle without one apology. Would have been better sitting in the luggage compartment.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Sydney |
| Date Flown | October 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service was mediocre at best"
Gary Storer (United Kingdom)
Not Verified | Just returned from Chicago, flew out 10 days ago on American Airlines absolutely superb in every way, had high expectations on return flight with BA.
What a disappointment.
The Airbus A380 may be nice from a pilots perspective but as a passenger it was awful.
Very uncomfortable seats, the inflight entertainment and flight tracker failed to work throughout the flight, the inflight meal was inedible and the service was mediocre at best. Our short flight from Heathrow to Manchester was much improved, very welcoming and attentive in flight staff and the flight even arrived early. In future we will travel with one of the American carriers.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Chicago to Manchester via Heathrow |
| Date Flown | October 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Not a reliable airline"
Tatiana Bobrovskaya (United Kingdom)
✅ Trip Verified | Not a reliable airline. You cannot trust the timing at all. I had a 6.45am flight, boarding was on time, but then we are sitting in the plane for already (1.5 hours) and the expected departure is still not clear. They have discovered the engine is not working! I am risking to be late for a business meeting in Geneva. How come they bring a not working plane to the gate. The funny thing is that I had another business trip in spring 2023, also with BA to Amsterdam. When I arrived to the Airport that time - I was told I don't have a seat. I was put on the next flight in several hours, which should have get me to the business meeting late, but still not too much. A lot of stress. In the end, on the second plane we were sitting in the cabin for 1.5 hours and I have missed the meeting. I thought it was a dramatic unlucky case that time, but today I see it's routine for BA not to fly on time.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Geneva |
| Date Flown | October 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"The worst journey in my life"
Massimo Garavaglia (Italy)
✅ Trip Verified | The worst journey in my life. The connection time at LHR was only 1 hour, but the flight from MXP was on delay. I had to rush to change terminal by train and arrived risking a heart attack. After that the plane just stayed there for another 40 minutes. Despite that, upon arrival at SJC my baggage was lost. I filled the form and gave to the employee. I was not given any receipt, so I did not have any reference number. BA phone number at SJC simply never answer. I called twice the toll free number and realized they did not record the delivery address. I had to enter myself online, dealing with a shitty website. They delivered the baggage three days later. I claimed for compensation online, as I had to buy clothes and other stuff and I did never get a receipt. I was expecting an upgrade for the flight back to MXP, but nothing happened, neither they allowed me to enter BA lounge at SJC. Bad customer service. The only positive side was price, but obviously this cannot justify this treatment and if I knew , I would never flown by BA. Never again!
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Milan to San Jose via London |
| Date Flown | September 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Never again will I fly BA"
1 reviews C Horden (United Kingdom)
✅ Trip Verified | Cancelled our flight last-minute then moved us onto a flight 2 days later operated by Japan Airlines. We had paid a lot extra for extra legroom seats as I am very tall and they assigned me a middle seat deep in the middle of the plane. Because it was operated by a different airline but booked by BA, neither BA nor the other airline could change my seat over the phone despite seats being available. After 4 hours of waiting in queues and sitting on hold their solution was for me to arrive early at the airport. I did but the seats had already been given away for free by people who had booked directly with that airline and could check in online. I got a £10 meal voucher as compensation for this enormous downgrade on a 14 hour flight. Never again will I fly BA. I would rather fly indirect with better airlines than use this disgrace of an airline again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Tokyo |
| Date Flown | September 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
