British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3139 reviews
5/10
4 star Skytrax Rating
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3/10

"use the travel credit by May 2020"

(United States)

Not Verified | I booked my flights to the UK in May 2019 and had to cancel our trip to the UK on March 12, 2020 .. 4 days prior to leaving because a travel ban was going to start on March 16, 2020 and because I am older and have pre-existing health conditions, my doctor asked me to postpone our trip. The British Airways customer care associates I talked with were great and caring and they were able to issue us travel credit for tickets that were non-refundable. Now the problem is, I need to rebook and use the travel credit by May 2020 for travel to the UK by May 2021 or lose all the credit from our trip. How can I make travel arrangements by May 2020 with the coronavirus out of control throughout the world and travel bans in place? I understand BA has policies in place, but I cannot understand how you can expect someone to make travel arrangements while the world is dealing with COVID-19. I feel this timeline is unfair to any consumer who has trust with their preferred airline, my preferred airline is still British Airways. British Airways needs to reevaluate their policies during a world crisis....and make adjustments as needed to be fair to consumers who trust them. Whether a consumer has purchased refundable or non-refundable tickets should not matter, because forcing a consumer to rebook while a world pandemic is happening and not adjusting your policies to the situation can change your loyal customers, remember, there are many other airlines out there to choose from. The coronavirus is something that no one has any control of. I guess the bottom line is I think British Airways needs to put some common sense to their policy. I want to rebook and travel, but I am hesitant to this at this time. Hopefully, May 2020 this pandemic is over for all of us.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to Heathrow
Date FlownMarch 2020
Value For Money 12345
no
10/10

"thank our crew in particular"

(United Kingdom)

Trip Verified | Mumbai to London Heathrow. I wish to highly commend the professionalism of the stewards on this flight. Someone had erroneously accused me of being on a flight from Goa to Mumbai and coughing throughout the journey. Categorically I was not on that flight, but in his agitation the passenger could not hear me when I repeatedly said so. The stewards dealt with this situation with tact, absolute professionalism and great courtesy. All the staff must be working in difficult circumstances at the moment. They are putting themselves at more risk than most to ensure that holiday makers and business people can get home safely and I wish to thank our crew in particular for what they did.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteMumbai to London Heathrow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"such deceitful practices"

(United Kingdom)

Trip Verified | I have a booking for March 19th, London Heathrow to Valencia, and BA still show this flight as operating and are not providing any refund option. The BA website was updated on 17 March to state "We’re working closely with the Foreign & Commonwealth Office (FCO) to continue flying, where travel restrictions allow and where it is safe to do so." I then checked the FCO website that was also updated on 17 March and it states: "The Foreign and Commonwealth Office (FCO) advises against all but essential travel to Spain." So it is clear that BA deem it "safe" to fly to Spain despite the FCO statement. I know the airline is suffering, like the rest of UK industry and business, but how can they get away with such deceitful practices. It is clear they are expecting customers to change their booking to the future and keep the funds, and are not complying with the British FCO advisory. Is this actually legal?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Valencia
Date FlownMarch 2020
Value For Money 12345
no
1/10

"not surprised they are in trouble"

(United Kingdom)

Not Verified | London Gatwick to Funchal. British Airways are still forcing people to fly to Madeira when the Foreign Office has advised against anything other than essential travel. My wife and her friend were due to fly to Madeira on 17 March for a week's holiday when we found out that the FO had advised against travelling there. The Madeira government had ruled that new arrivals would spend 14 days in quarantine no matter how long their stay, that's a week longer than their proposed stay. Her friend contacted BA but was told they could not have a refund as the flight was still on! They offered a voucher. If this is an example of BAs customer service I am not surprised they are in trouble.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Funchal
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"narrow business class facing seats"

(United Kingdom)

Trip Verified | Lower Deck Club Class seat, with the current awful, narrow business class facing seats. British Airways premium passengers are treated with indifference at best, and Club Class is simply terrible. My food was not fit for consumption. WIFI broken. Crew morale low. IFE quality a bad joke. To add insult to injury, the amenity packs are contemptible. What makes BA management think that business people require, (or indeed would retain) a package of socks, mask, plastic pen, and disposable tooth brush? The ongoing decline of this once-great national airline is palpable.
AircraftBoeing 747-400
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteChicago to London Heathrow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"airline needs major overhaul"

(United Kingdom)

Trip Verified | London to New York JFK. Another grim flight with British Airways in Club Class, on a tired and old B747-400. The Business Class at BA is by far the worst in the industry. The dreaded ying / yang configuration is going to be with us for some time, sadly. In flight entertainment with tiny screen, no HD, and poor movie selection. WIFI did not work, as usual. Food continues to be desperately poor, and crew were rather keen to disappear quickly. This airline needs major overhaul, and investment in new aircraft and seats.
AircraftBoeing 747-400
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to New York JFK
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"still forcing people to fly to Madrid"

(United Kingdom)

Not Verified | Diabolical that British Airways are still forcing people to fly to Madrid when other airlines have cancelled their flights and the Foreign Office have advised against anything other than essential travel. What a way to treat their customers. If that is how they are going to treat people it is hardly surprising they are in trouble.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Madrid
Date FlownMarch 2020
Value For Money 12345
no
3/10

"unfriendly and inconsiderate to me"

(Argentina)

Trip Verified | Frankfurt to Buenos Aires via London in October 2019. The aircraft is very old with small screens and ample entertainment, which becomes an issue flying +10hrs. The 1 hour layover was a complete disaster. The staff was unfriendly and inconsiderate to me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Buenos Aires via London
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"live in a conceited bubble"

(United Kingdom)

Trip Verified | London to Paris return group booking cancelled. I know the current coronavirus is causing problems for any airline, but BA appears as usual to have no contingency plans to handle extra number of enquiries and it is proving impossible to speak with them. After the constant IT debacles this airline has, surely it is time for heads at the top to roll? Cancelled my booking for flight refund online, but they do not return the seat booking fee and you have to do this afterwards. However, the manage booking page wipes all preferences to your booked seat numbers and you cannot complete the form without this information. A 5 year old child could improve upon the user unfriendly app and website that BA currently has, and my patience of being loyal to BA (for over 40 years I might add) has run out. The management of this airline appear to live in a conceited bubble and have no idea what is going on at the front line.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Paris CDG
Date FlownMarch 2020
Value For Money 12345
no
1/10

"rude staff and service"

(Germany)

Trip Verified | London City to Berlin on 8th March. Flight got canceled. The lady at the counter was extremely unfriendly and arrogant. Extremely rude staff and service. This is no way to treat passengers!, especially not if the expensive flight is cancelled!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon City to Berlin
Date FlownMarch 2020
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages