British Airways customer review
A Hickling (United Kingdom)
Travelled to HKG on board the new A380. Boarding was efficient with a dedicated air bridge for First passengers. Welcomed on board offered champagne newspaper pyjamas and wash bag and settled into my suite. The space is more noticeable than a 747 or 777 equivalent with a wardrobe that can fit carry on baggage a jacket and shoes plus a side bin that accommodates other items. The food was excellent with the choice of a five course taster menu with accompanying wines or a la carte. There are also treats available in the first galley. Breakfast was also very good. I managed to get plenty of sleep as the aircraft is very quiet and walked around the entire plane to get a sense of scale. The crew were excellent addressed me by name engaged in conversation whilst delivering an unobtrusive service. The entertainment system was the Thales product. Plenty of choice interactive screens and no rebooting as is the case on other long haul aircraft. I couldn't fault this flight just a pity I couldn't spend longer on it. Looking forward to the return journey.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Iain Henderson (United Kingdom)
BA 059 London to Cape Town April 29 2014 economy. It's been a while since I flew BA world traveller and it will be even longer until I use them again. Clapped out 747 terrible uncomfortable seats awful back of seat video system. - my partners failed. The crew seemed totally disinterested and disengaged and far more interested in getting the "service" note the quotes over with ASAP. all they wanted to do was to retreat behind the curtain and gossip. Perfunctory drinks service - when asking for a whisky and soda I was offered whisky and tonic. Paper cups for coffee at breakfast. Meals are better at a Little Chef. The amenity kit was an ancient set of headphones and a toothbrush. Never again. Wake up BA there are major competitors out there and next time it Emirates via Dubai.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
G Pardoe (United Kingdom)
Las Vegas-LGW 777 3 class. Business. The unique forward facing/rear facing seat configuration fits in more seats than other leading airlines. Try to get a window/aisle seat if you are travelling as a couple but you will be lucky unless you are prepared to pay £60 to choose your seat. Otherwise you will be allocated a seat 24 hours before the flight and there are limited choices to change your seat allocation on a busy flight. In the middle 4 seats you will be either facing someone during service take off and landing or sat next to someone with a small partition between you. In all seats the foot rest is part of the bed and blocks access so you will either have to step over or be stepped over to leave your seat. The seats were comfortable in all positions. Dinner was average but less elegant than meals on other leading airlines. Breakfast was a disaster; hardly any of the choices on the menu were available but no explanation or apology were offered which was typical of the functional unsmiling flight attendants. We got a good price in a BA sale but the overall experience was disappointing.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Guy Senior (United Kingdom)
An interesting contrast on recent Gatwick to Turin and back flights. Going out it was a (new?) A320 which was bright clean and spacious. On the way back it was a B737 which was clean but a bit tatty and felt cramped. Service food and drinks on both flights was commendable. I believe that all of BA's 737s retire by the end of the year which cannot come too soon.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Jack Hughes (United Kingdom)
Heathrow Marrakech. Had previously travelled on the British Midland service with mixed results. Things seem to have improved since the take-over and integration of services. Staff more attentive both on the ground and inflight. Meals seem to have improved too. There has been a real lack of choice on this route (still is) but hopefully the improvement will be consistent.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Mcculloch (United Kingdom)
Flight from Heathrow to Toronto. Booked emergency exit seat for night flight home. Cost £55 but worth it. Overall was ok both ways except for awful breakfast prior to landing at Heathrow. A freezing muffin in a piece of plastic and a polystyrene cup of coffee. Not a cheap flight - better value with Air Transat club which costs about the same and is better in every way.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Bruce Bettridge (United Kingdom)
Business LHR to BKK. 747-400. First try back with BA in about 5 years during which I have flown many other airlines and been impressed with most. The only things that impress me with BA are the staff and their ability to pretend this is a quality airline and the fact that people pay BA so much money to be treated like cattle. The Food is without doubt some of the worst I have had in Business anywhere poorly presented badly prepared and barely edible. The AVOD looks like it was installed 10 years ago and then wasn't the top of the range screen size is terrible viewing angles and resolution poor. The seats work well as a lie flat configuration. That's the highlight. I cant help feel that if BA senior managers occasionally used their own money to fly with rivals then we would see real change from our national flag carrier. Regretting my already booked return flight and my 550000 BA air miles.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Robertson (United Kingdom)
This was a bmi Regional operated flight on a RJ145 from Manchester to Heathrow - but with a BA flight number so I have to report it on here. On boarding the cabin crew member didn't look up to check our boarding passes or welcome us. No check on seatbelts etc. prior to takeoff. The service started soon after takeoff since this was a very short flight this consisted of a trolley with drinks and snacks - as is usual on BA Domestic services. There were 5 men in front of me returning from a weekend break who were given 2 gin and tonics each and the cabin steward was very friendly with them. He got to me and stared I stared back I took it he had forgotten to say "may I offer you something from the bar" or something similar. I asked for an orange juice and that is exactly what was thrust onto my tray. I asked for ice I got one lump splashed into my juice reluctantly. None of the rest of us were offered a further drink but then we didn't expect it on such a short flight. No goodbye to most on departure just a grimace - but that didn't surprise me. It is sad to see that the bmi staff have lost all sense of pride in their jobs.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
W Benson (United Kingdom)
LHR-HKG on Boeing 747 - 23/08/12. Much has been written about the tired old 747 fleet so I won't go in to that. What was annoying was that I was 4 rows from the front of the World Traveller cabin and by the time the crew had got to my row to serve lunch 1 of the 2 choices had already run out! That in itself would have been ok - it was perfectly acceptable pasta but the starter was a pasta salad. Not very sensible offering 2 dishes almost the same. The crew did what was required of them - serve drinks and food but then we didn't see them again for 9 hours until breakfast was served. I flew home in New Club World (see separate review) and my advice would be to fly in the best cabin you can afford. On a 12 hour flight it really is worthwhile.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
S Luqman (United Kingdom)
Just got back from Bridgetown Barbados flying with British Airways and frankly couldn't wait to get off. I was so disappointed. I have travelled regularly with BA but the flights going over and coming back left a lot to be desired. The plane was in need of repair. I had water dripping from the ceiling where I was sitting and when I told the stewardess was told that was usual due to condensation and proceeded to stuff a tissue to stop the dripping. The toilets were so old that bits of the cladding were coming away. The food was awful and inedible. The staff were unapproachable and looked fed up. BA get your act together or you'll be losing flyers by the hundreds.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
