British Airways customer review
Sander van Kan (Netherlands)
Flight BA283 LHR-LAX on 31/5/2014 onboard G-XLEE (A380). Flight was punctual and very smooth. A nice breakfast and dinner was served during this flight. We also received an ice cream which was very tasty. Crew was good and friendly. Only drawback are the very few drink rounds that were made during this 11 hour flight. We were seated on the upper deck on row 74. A very big advantage is that the seating is in a 2-4-2 configuration and the window seats have a very nice 'bin' were you can put all your stuff.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Prasad Chalikonda (United States)
Round-trip with family from JFK to HYD via LHR. Onward flight was delayed at JFK by 2 hrs. Was stressful with 10 month old and a 4 yr old. Inflight service was good. Transit at LHR was a nightmare! Mile long walk after alighting to central point in Terminal 5. No gate information anywhere. Had to check-in again they had to scan each and every food item for the baby! Though departing flight was from same Terminal 5 had to now walk 30-40 yards go down a level walk again to train get off second stop go up escalator again and walk another 50 yards to last gate - C63. Now here the gate agent wouldn't let our carry on through. Said it was too big. So had to remove all baby food and items for the kids and carry them in our hands inside the plane and check the carry-on. Return flight again was delayed. Had checked in at 3.30am for 6.40am flight but flight took off at 9.15am. Transit at LHR was thankfully better this time. But the aircraft to JFK was an old 747 - falling apart. No bulkhead this time as original flight was late and they had to accommodate us on another full flight. Old seats kept reclining on its own. A/C was blowing hot and cold until takeoff. Had asked staff to serve meals first to the 4 yr old - no luck. Never going to fly British again or pass through LHR again!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Cutts Craig (United Kingdom)
LHR-BSL-LHR 22nd/23rd July BA748 and BA755 A319 each way bag drop at T5 seemed to take ages. Once through used the North lounge which was pretty full at this time of the day. Flight delayed a little and arrived about 15min late service on this 1hr 20min flight was fine for economy class a sandwich and drink supplied return bag drop in Basel quick used the Euro Lounge which was very nice. Return flight quick boarding very full a sandwich and drinks served and again service good for a short flight arrived T5 bit late but bags recovered and out in 30 min.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
N Salisbury (United Kingdom)
We flew to Rome from Newcastle via Heathrow the ground staff service was excellent at Heathrow as we needed disability assistance the day before we were due to fly home I received a text at 17.30 to say our flight had been cancelled but could not contact customer services for over 14 hours we were told we had been booked on an earlier flight which meant taking a taxi to the airport losing the money we had already paid for our previous transfer and the disability assistance service we receive in Heathrow was awful. We were left for 1 hour for someone to take us from the plane and then at the next station there was no one to take us to our flight connection so I had to push wheelchair myself.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Sander van Kan (Netherlands)
Flight BA274 LAS-LHR on 8/6/2014 onboard G-CIVB (B747). Flight was on time and smooth. Catering was very average and small portions. Quality was much less then BA standard. Crew was good but we didn't see them for a very long time during this flight. Only 2 drink rounds were made during this 9.5 hour flight everyone knows that is not enough. Seats were good with just enough legroom.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
E McKerrell (United States)
Flew on a 777-200 from London Heathrow to San Diego worst flight I have taken on British Airways. Being a rather tall person 6'7" and travelling in economy the person in front of me could not recline his seat due to my legs blocking his recline he complained to the cabin personnel that he could not recline and I was asked to remove my knees so he could recline stating to cabin crew that I would not have a comfortable journey they did not seem to care. When the food was served I could not even put my tray table down so the cabin crew would not serve me a meal stating that the tray must be in the down position to eat a meal. So to tell you the truth I spent the best part of 7 hours of a 11 hour flight in the toilet at least in there I could stretch out my legs. Wrote a letter to British Airways to inform them of my flight haven't heard anything back from them. Just shows you they really care about their passengers.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
T Patrick (Hong Kong)
Domestic Edinburgh-Gatwick. Late by 40 mins but that's not unusual. Flight itself lovely clean quiet made up some time. Crew smart and friendly. Only down side was coming off a bridge to a closed gate to then being herded onto a packed bus. Bags came fairly quickly sometimes at LGW it can be a while!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Cutts (United Kingdom)
LHR-BSL-LHR A319's each way check/bag drop atT5 took ages around 40 min. Once checked in lounge and boarding good seat 15c enough time for a coffee and sandwich arrived a little late due to weather. Return similar flight experience same food very full flight bag drop at BSL very quick and very nice lounge. Departed a little late and arrived 20 min late otherwise good experience nice crew in both directions.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
P Alderson (United Kingdom)
DME-LHR. B747-400. Used Avios to sample the 'new' First. The check-in area at DME was very congested but I did not have to queue. The lounge had plenty of not very comfortable seats and limited food and beverages. The gate area was more like a holding pen and was much too small for a 747 load. First and Club ended up boarding through a different gate number. Once on board I was shown to my seat and given an explanation about the seat functions. Service from the mature crew was excellent (there were only one other passenger in First). The food was OK but not particularly exciting. The main disappointment was the seat and amount of personal space with only enough room for shoes and a jacket in the wardrobe. Everything else had to go in the overhead locker. There seemed to be too many seats crammed into the cabin. I moved from 1K to 3K as this had a bit more space and privacy than the others. From my experience BA First should be called Club World Plus.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
H Sueess (Switzerland)
We had a flight from LAX to ZHR via LHR. The leg from LAX to LHR was on a A380-800 (G-XLEA) was very good. Aircraft was clean and in perfect condition. We had bulkhead seats for whole family - perfect (be Aware: Bulkhead seats were very cold because of A/C). Flight was full and leaving on time and boarding was stress less. Entertainment was very good - Touchscreen is a little bit slow but selection is huge. Food and service very good - Beef was delicious. Staff very friendly and helpful with our kids. The leg from LHR to ZRH was on a regular A320 nothing special.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
