British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3753 reviews
5/10
4 star Skytrax Rating
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3/10

British Airways customer review

(United Kingdom)

My husband and I travelled to San Diego from Heathrow and back via JFK five weeks later. Service is appalling. Stewards are slightly more pleasant than the stewardesses who are particularly rude abrupt and lazy. Food is particularly foul and there was a long period of some hours (the flight to San Diego is 12 hours) without access to water or beverages. Dinner was produced a short time into the flight and a snack provided before landing. The journey from JFK was worse. Same problem with rude and disdainful stewardess. We paid extra for extra legroom at the front of the cabin and found more seats had been installed in front which resulted in such short room that my knees were touching the seat in front for the whole trip back. when the seat in front was reclined it was impossible to view the monitor in front of me. Dinner was pretty awful and the next meal: breakfast comprised of a near frozen croissant. The problem is staff. There needs to be a senior manager travelling on these routes in 'cattle class' incognito - then they will understand what it is like to be treated with complete disdain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

British Airways customer review

(Canada)

I flew on Apr 29 to Belfast changing in Heathrow and also May 6th from Belfast to (via Heathrow) Barcelona then May 17 from Venice - Heathrow) then to Vancouver BC. I was very pleased with the service and meals and flight attendants were great. The only part was that changing at Heathrow was a bit of a pain having to wait to see on the board re what gate to go to but otherwise everything was great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

I found BA to be the worst airline I have used. Flew LHR to Boston 2hr 56 min delay to start with. Cabin staff unhelpful and disinterested. Also leg room appalling with trim falling of the seat in front of me. It had the interior of an old knackered plane. I have flown Singapore Airlines who run rings around this bunch. I could have flown with Virgin instead for the same money and would have had a vastly superior less drab experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(Bulgaria)

Heathrow - Johannesburg A380. My first flight on A380. After half an hour delay because of planes late arrival boarding started. First thing I noticed was how tiny the seats were. Second thing to notice is that the plane was not properly cleaned. There were grease stains and empty cans left behind. At this point I noticed some toilet paper between the panels above my head. When asked the cabin crew explained this is how they fixed condensation problem from the air conditioning. Anyhow time for lift off. I turned on the inflight entertainment system to watch it from the camera at the tail of the plane. After looking for 5 minutes I couldn't find it anywhere. (Later I found out there is no such option on BA A380s). So no tail cam fine let's listen to some music. Wrong the headphones are not working. Cabin crew assures me they will "bring me some more". One hour later suffice it to say cabin crew did not bring anything. I've managed to grab a pair of unused headphones from one empty seat just to find out they were not working either. Probably it was some problem with the jack in the seat rendering the whole inflight entertainment system pointless. And if that was not enough it was time for dinner. By the time it was my turn BA had run out of "chicken" so my dinner was asparagus with rice or something like that. You don't even have to look at it to understand why everyone else was choosing the "chicken". So no edible dinner and soundless entertainment system. Pretty much spent the rest of the journey counting the minutes until I could get off this plane. The worst part is I have a return trip with BA which I'll be looking to switch to another airline if possible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

British Airways customer review

(United Kingdom)

BA Heathrow to Madrid Club Euro. Disappointing service perfunctory at best with cabin crew spending much of the flight hiding behind their curtain. Full cabin but it has to be questioned why we continue to pay extra when the service is so disappointing. Flight itself was fine cabin itself not as tatty as some BA short haul. Good experience at T5 lounge at Heathrow. The afternoon tea product continues to underwhelm and underfeed - they really should change this.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

Club Europe London Heathrow T3 to Lisbon. T3 lounge very good. Boarding fine and helpful but it is disappointing that this flight consistently requires a bus to link the terminal to the plane and that there is no specific service for Club Europe passengers. There is little point in fast tracking us at other stages of the journey to ignore us at this point. Good flight excellent cabin crew - why can't BA have a consistency of cabin crew quality? Today's crew were excellent - attentive engaged appropriately friendly and amusing and consistent with their service throughput the flight. Food was fine champagne improved from previous flights. Quality of cabin still modest - upgrade of the cabins really should be a priority but I fear that BA's focus is on the long haul not those of us who travel within Europe. Efficient upon arriving at Lisbon.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

British Airways customer review

(United Kingdom)

Heathrow - Johannesburg. Concorde lounge comfortable as always. A little underwhelmed at first by first class on the A380 not as spacious or appealing as I had expected. However it had all that I needed including a very good screen for the IFE. Had the 5-course taster menu but different wines than those which were suggested. Was very good indeed did not have the dessert but the better half pronounced it outstanding. Unfortunately arrived at same time as several other long-haul flights so immigration was a pain but not much BA can do about that.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(India)

TXL-LHR-SFO. TXL-LHR on an A321 it was an uneventful flight drinks were served. Transfer at Heathrow was uneventful but I think that BA should give their gate numbers beforehand. LHR-SFO on Boeing 747-400. IFE was a little old and the volume was very low. Movie selection was okay. Overall it was a pleasant journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

British Airways customer review

(United Kingdom)

San Diego return business class (the seat was more comfortable than the first class one). As usual plane was fine service was OK but not attentive (i.e just about OK). Food was terrible -I have flown BA in economy business and first - and never had good or adequate quality food. If they upped their game on this they would be unbeatable. Entertainment pretty dire - at least first had a few good "box sets" of TV programmes. My wife was back in economy - her comment was that the world traveller plus seat gave her backache - the economy seat was better. Her food was inedible.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

British Airways customer review

(Australia)

Flew British Airways from Sydney to Venice on 22nd April and return 20th May from Barcelona. From Sydney check in staff wonderful courteous and helpful. Cabin crew just as wonderful as Check in Staff. Food out of Sydney awful. Return journey was from Barcelona. Again check in Staff were wonderful and helpful. Cabin crew just as wonderful and food was fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages