British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3752 reviews
5/10
4 star Skytrax Rating
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2/10

British Airways customer review

(United Kingdom)

A long time user of BA I have seen a gradual decline in quality now hit freefall and the LHR-PHX-LHR route that I use monthly has become more akin to sitting in a cattle truck than a B747. Old airframes with tatty interiors are the norm legroom is extremely limited the aircraft is seldom what you would call clean and the crews give the impression they are almost putting themselves out to serve you. Food is not worthy of the name and the whole experience is an utterly miserable 10 hours of your life each leg. Enough is enough and 1st June is the last time I'll use the outbound flight as I'm switching across to United via ORD in future. OK it means a changeover in Chicago but the recent experience was a refreshing change from BA and I actually felt like I was wanted on the United flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

British Airways customer review

(United Kingdom)

LHR-Warsaw. Economy on an A320. Plane seemed brand new. Was seated in 8C towards the front of Economy and that's obviously a seat that gets configured for Club Europe from time to time as the seat pitch was pretty generous. Complimentary breakfast consisting of coffee and a filled croissant was perfectly OK. Service efficient. Flight left and landed on time. Textbook stuff really. No complaints at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

Gatwick to Malaga late May. I have travelled this route literally hundreds of times the number of airlines that have or currently operate this route over the years gives a good choice of flight times and fares. However I find myself using BA as the norm. The flights are well priced usually on time the aircraft are clean and comfortable although they could be newer. Legroom is great especially if you can bag a seat in the first eight rows these have 34 inches of legroom. Organised boarding makes a huge positive difference as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United Kingdom)

Travelled back from Tampa to Gatwick Friday 30th May. This flight proved that it is the crew that make a good or bad flight. This one was really bad. I was booked in Club normally the plane is a three class 777. On Friday it was a four class that was flying and I was lucky enough to be seated in the First Class cabin. Although it was not classed as an upgrade to First because it was business class service it should still have been a lovely experience. Yes the seat and all the space was great but the first words I heard as being offered a drink was - "Can't wait for this flight to be over". This was from one of the stewards to another steward but that attitude was the same amongst all the crew serving the cabin. I hope BA read this forum as the service really was appalling. My husband was in the bathroom when breakfast was served he was ignored. A request of a cup of coffee was met with we will be landing in 40 minutes. So what should have been a real treat turned out to be the most disappointed I have ever been with BA. Will no longer recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

British Airways customer review

(United Kingdom)

I flew from London to Milan Linate on 27th May 2014. Firstly the booking process was quick and easy and was matched by an efficient check-in and bag drop procedure too. The staff were well turned out and other than one cabin crew member the cabin staff were professional and polite. The airbus was modern and comfortable. A snack and drink was served on this flight and it was nice to see screen showing the route map of the flight. Disembarkation was orderly and well managed. I hope to use BA again the in the near future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(Australia)

Dublin to Sydney (via Heathrow and Singapore). Club Europe from Dublin to London and club world to Sydney. Flight to Heathrow delayed 40 mins due to weather which was fine. Upon arrival in Heathrow waited for an hour for the bus transfer leaving us 30 mins to make the next flight. Upon boarding the connection bus another 30 mins delayed. By this time it was about 10pm. Obviously missed the connecting flight to Sydney so tried to find a BA contact in terminal 4. Was then advised to go to terminal 1. No BA reps around and no 24 hr phone number. Then transferred to terminal 5. By this time it was midnight and still no BA contacts. Finally went to baggage services and saw a BA rep that had no idea what was going on and sent us to the first class lounge which was closed. Finally someone appeared at 1am who sorted out our hotel room and as the delay was caused by BA they provided us with the option of flying back to Sydney on BA or could see if they could get us on a China Southern flight (we had originally booked China Southern). We took the BA option as it was easiest and needed to come home. Next day arrived at airport and boarded through Gate C in terminal 5 (hate Heathrow airport). Lounge in Heathrow was fine over crowded but fine. Upon boarding the BA business class product we were very disappointed to say the least. Seats old aircraft old and the seating configuration was awful. We had the two middle seats E and F which were facing backwards however the seats on opposite sides are very close facing towards you. Flight left on time and arrived in Singapore on time. There was a delay of an hour in Singapore but again that couldn't be helped. They were also out of the express passes which was annoying and also lost our baggage - luckily it arrived two days later. Good luck if you're expecting to sleep on the flight. Seats were small and very uncomfortable. The amenity kits were ok however they ran out of eye masks. The hit towels were anything but hot. Food was below average. Overall I wouldn't recommend British Airways Club Europe/world. The best I've experienced so far from Sydney to Europe would have to be on China Southern. Considering they are 2-3 grand cheaper than British Airways and they offer a better business class product and a more seamless transfer process.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

Belfast City to London Heathrow on 30th May 2014. I travelled in economy class on this domestic flight across the Irish sea. The flight experience with BA started with a pleasant check-in agent who made sure I knew where I was going to and was then equalled by well groomed and friendly cabin crew. A small drink and a biscuit was offered on this route. The captain kept the passengers informed of the route and arrival was on time and disembarkation swift. My only complaint was that the announcement in Belfast was not clear and was made by somebody who was hard to understand.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

British Airways customer review

(United Kingdom)

Boeing 767 Club Europe to Istanbul and back. The seats were tatty and very worn leg room limited at best thankfully the passenger in front on both legs did not recline their seats. The head rests are hanging off as are parts of the cabin. The food was ok but turning out a "plastic pot" upside down into the china bowl in front of you isn't that great. Even though I know they do that in the galley in first class it doesn't need to be on display. Crew much better inbound.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United Kingdom)

Gatwick-Tampa. Check in simple lounge at Gatwick average aircraft B777. Clean and departed on time. On board pleasant welcome food just about ok after some research chose seat 4K window you won't disturb anyone getting out. But have to agree with mostly everyone else that seats are small and facing a stranger is quite odd. Cabin crew excellent flight crew informative through out the flight which landed on time. Anyone booking Business as opposed to Eco or Eco plus should know that all you are really paying extra for is a cramped flat seat and allowance of 3x32kg bag checked in instead of 2x23kg in Eco. Good films to choose from but music naff as is the screen. Brought my own in ear Bose IQ20 headset Excellent for flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

British Airways customer review

(United Kingdom)

My husband and I travelled to San Diego from Heathrow and back via JFK five weeks later. Service is appalling. Stewards are slightly more pleasant than the stewardesses who are particularly rude abrupt and lazy. Food is particularly foul and there was a long period of some hours (the flight to San Diego is 12 hours) without access to water or beverages. Dinner was produced a short time into the flight and a snack provided before landing. The journey from JFK was worse. Same problem with rude and disdainful stewardess. We paid extra for extra legroom at the front of the cabin and found more seats had been installed in front which resulted in such short room that my knees were touching the seat in front for the whole trip back. when the seat in front was reclined it was impossible to view the monitor in front of me. Dinner was pretty awful and the next meal: breakfast comprised of a near frozen croissant. The problem is staff. There needs to be a senior manager travelling on these routes in 'cattle class' incognito - then they will understand what it is like to be treated with complete disdain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages