British Airways customer review
Monique Melis (United Kingdom)
When will they learn. I flew BA to Dubai last Friday in business. Let me sum it up. Boring food surly crew dirty plane and expensive. Can the product get any more unimaginative. The inflight entertainment was out of touch with modern media the screen so poor I couldn't see the movie and gave up. The sandwiches that you get when you land are so awful that I think any frequent flyer is awfully fed up with them the crew make you feel that you are in their way and the plane is (again) horribly dirty. Coffee was spilt on all the wipeable areas around my seat. In business you expect better. It is just not an enjoyable or fun experience by any means and they never upgrade you or take care of their frequent flyers. When I can I chose a different airline.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
K Hyde (United Kingdom)
We flew BA Gatwick to Grenada - first time with BA and only due to dates having been dedicated Virgin customers. We upgraded to "Premium Economy" and apart from the extra leg room (ideal for hubby but no odds to me at 5'3"). No benefit and total waste of money at almost double cost of upgrading with Virgin! Service was not great and food was awful - "welcome on board" drink in Premium Economy was orange juice in round plastic carton. Virgin offers orange juice or champagne in a glass. No idea what food was on offer as no menu provided and just a disgruntled "chicken or beef" response when asked stewardess. Old and tatty plane very small TVs. First and last time flying with BA - will change dates of holiday in future to ensure Virgin flight. Overall this over-priced upgrade didn't even compare with Virgin's economy service. I would strongly recommend don't waste your money or better still go with Virgin.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Lianne Weidmann (United Kingdom)
We flew indirect to Orlando and back - although the Miami/Orlando Orlando/Dallas and Dallas/London flights were with American Airlines (BA partners). The BA flight BA0209 was an old plane - the staff were great and food alright but the inflight entertainment was poor. Your own screen but no control over the films which all ran at different times. Having only flown Virgin and Singapore long haul BA rated way behind in all aspects. But that was nothing compared to the 737-300 we flew on with American Airlines from Dallas to London (BA 1531). I understand they are upgrading their fleet and I can see why having flown on the old plane we were unfortunate enough to fly on. The first 20 mins the plane stank like a toilet to the extent that the level of complaints and people standing in protest delayed take off. The inflight entertainment was a joke - a poor quality shared screen with 30 others two films and no choice. The crew were the unfriendliest I have ever encountered - no meet and greet or goodbyes. I thought booking through BA would ensure some level of quality and that they would demand a certain level of quality from their partners but unfortunately not. The worst flight ever (we are a family of five) and I will not be flying BA again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Hickling (United Kingdom)
LHR-PHL on a 787 Dreamliner seat 3K. I recommend seats 3K 3A 7A and 7K as you get aisle access and no other passengers have to climb over your feet when they leave their seat. The seat does feel a little claustrophobic compared to the upper deck of the 747 but it's very comfortable. The service was outstanding provided by an all male crew. The food quality has improved and so has the menu choices. The entertainment system is excellent as it's the Thales version on the 787 so the screens are bigger and the picture quality is better. The aircraft is also very quiet and the windows are a gimmick as you dim the windows rather than using the conventional blind.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Collins Denis (United Kingdom)
Travelled with BA from Rome to LHR. Staff at Rome were wonderful what a contrast to Heathrow. Entirely through my own fault I left my passport on the plane. When I asked for assistance three members of staff at the "Helpdesk" did anything but help. In itself this may not seem terrible having got myself into this situation but when they did finally deign to speak to me they told me the plane had left. I pointed out that the plane was still outside the terminal building. Their response was to ignore me. I finally found one very polite helpful well informed and kind person who did help. He was a trolley collector!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Les Bell (Australia)
London to Budapest on Club World-now I don't even mention the fact that my luggage hasn't arrived but the price for club world is a huge rip off! You can sit in the new "slimline" type of seat-which is thinner than the previous ones and some genius obviously thought that if they put in thinner seats why not squeeze in another 2 extra rows which means that the leg space is less than half as it was in the old days - so exactly like in economy class. So you pay 300 dollars more for 3 stale finger sandwich and a scone - what a bargain! Shame on you BA for the lousy service. Will never fly with them again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Etienne d'Otreppe (United States)
We flew Premium Economy on BA from Boston to London then London to Johannesburg. The seats were comfortable and the leg room was ample enough even for an over 6 feet passenger. The flight attendants were very attentive. Having flown Air France Premium economy in September 2013 I must say that the BA Premium Economy is much better than that in the French airline. It was really worth the extra money.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Carey (United Kingdom)
This was the first long-haul flight I'd taken for 20 years and I had high hopes that our London-Cape Town flight would be far more comfortable and pleasant than the budget carriers we've used for European trips. Boy was I wrong - we were squeezed in so tightly it was almost impossible to get out without injuring the poor person in the aisle seat and when the person in front reclined her seat my daughter could hardly move - we had to ask a flight attendant to make the person put their seat upright so that we could eat our meals. Even worse - I actually paid extra to choose our seats in advance thinking that a window and centre seat wouldn't be so bad. Come on British Airways - I know that at the moment they are the only airline offering a direct LHR-Cape Town service but they can do better than that.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
M Dawes (United Kingdom)
Economy class on 28 Aug from London (LHR) to New York (JFK). Boarding was in Terminal 5 which I love as I can sit Gatwick - Orlando - Gatwick. Club world both ways. B777-200. Worth the money every penny of it. Crew on the outbound sector were fairly young and were a little rude seemed like everything was a chore. If you asked for something they hadn't got on the cart you couldn't have it. Polite enough but not really interested in the passengers. Crew inbound not being disrespectful but they were older and much nicer. Nothing was too much bother. If they hadn't got it there and then they got it right away for you. Lie-flat beds comfortable enough and baggage allowance of 3 bags per passenger is great for the shopping. Food and drinks are good however I do think the food on Thomson Airways in premium is better than BA club world. In form of scheduled carriers British Airways are ten times better than Virgin in so many ways and would fly with BA again no questions asked.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Jim Wickham (Australia)
I'm regularly flying Perth-Hong Kong-London-Port of Spain these days. Perth to London is via Cathay Pacific business class which is excellent. Sadly I then have to swap to BA for London to Trinidad where 'Club World' is a euphemism for 'slum in the sky'. Cathay Pacific business class seats - 4 across the width of the aircraft. BA Club Slum - 8 across. If you're on a night flight that means tripping over people or being tripped over. Decor is abysmal service is average to poor. Seat and personal space design is lousy - but there's not much space to work with. Film choice is limited and the video screen is tiny and reminiscent of old analogue 625 lines TVs of the 80s. The overall impression is a dreary coffin-like space with minimal storage crummy entertainment average food and indifferent service. Don't do it! Fly with someone else - anyone else!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
