British Airways

Miami to Heathrow on 23rd January 2015. Very old 747 with old style interior in economy. A real disappointment after a series of long haul flights in the new cabin. This really needs replaced. Anyone who has not flown with BA before would leave with a terrible impression. Seats worn cramped and many falling apart with outdated IFE. Food and drinks service usual good standard though. Please BA get rid of this old interior once and for all. It really lets your airline down and does nothing for the passenger experience.

We travelled BA in Business class LHR to Vegas before Xmas and returned to LHR from San Diego in January. Business Class travel is a rare treat for us and I can't understand why BA persevere with this unique forwards/backwards facing seating layout. To sit for 11 hours face to face with a stranger is awful as is the lack of space created by the curved partition between the seats. The cabin crew were great food was below average and the inflight entertainment system abysmal: poor choice and terrible picture quality. Outbound we were upstairs on a 747 there were two attendants assisting only 16 passengers and they did a good job and kept the two toilets clean. Given these circumstances this flight experience should have been fantastic. However given the negatives detailed above I would classify it as just about average. We returned on a 777 and my negative feelings are sadly the same other than we were stuck on the plane for 40 mins on landing awaiting buses to disembark.

Flew Business Class DEN-LHR-AUH-MCT-LHR-DEN. Flight crew excellent as always. Food was pretty decent for airplane food. Seat was comfortable and certainly better than sitting in the back of the plane. However we think this configuration is a failed experiment by BA. Eight seats across is too many for Business Class. The seats were too narrow. The backward facing seats are disconcerting for two reasons: If you are traveling with a spouse or friend and neither likes to face backwards you can't sit together. Secondly when the divider is down you stare at a stranger 15 inches away. Hope BA reverts to the old style one day.

Flew back from Milan LIN on Jan 4th. Because of "mist" (the pilot's actual characterization) most flights that morning had been delayed/canceled in/out of LHR. No delay info given at check-in nor at gate. Upon boarding the captain informed us that because of "mist" we were being held on the ground for 2 hours. My connecting flight to SFO was 2.5 hrs after landing in LHR. Flight attendant assured me most flights were being delayed therefore mine to SFO most likely too. Upon landing in LHR a sea of canceled/delayed lost souls. I was immediately told I was forced to miss my connection because my flight to SFO was on time. I was forced to join the longest line I've ever seen for rebooking. It never moved. We were told another set of rebooking desks were available upstairs "and faster". Crossing the border control took just as long. Upstairs it took me 5 hours just to get closer to the desks but still at least a couple hours away. I finally managed to join the free wifi and call BA's office to get rebooked online. I was rebooked on a flight from SFO to LHR. The wrong way around. When I pointed out the obvious the agent told me there was a "computer glitch" and promised to call me back. She finally called me back and got rebooked on AA flights to JFK and to SFO from there. The next morning at the AA check in they could not check me in on the JFK-SFO because of "issues with the BA ticket". It took 90 minutes and multiple interactions with 3 different desks to get it solved. I nearly missed the flight to JFK too. My suitcase was never loaded on that flight and I didn't get it at JFK. It took me 5 days to get my suitcase back. I will never fly British Airways again.

Flew LHR-MIA in WT+. Seats 13E and 13F on 747. It was very comfortable for a day flight and after a light meal I managed to get around 5 hours of sleep. Recline is good and leg room ok for a person of my height 5ft 10in. Food was ok and would have liked to eat my partners sticky toffee pudding because mine went down too well! We were off the plane first at MIA before First and club which was rather nifty. Good experience.

Return flight from LHR T5 to Washington Dulles (IAD) in Club World. Check in was fine even if the layout of the T5 check-in area isn't the most intuitive. Security was efficient. However the BA lounge was overcrowded and noisy with minimal service and only basic comforts. Outbound flight on the A380. Boarding was rather chaotic due to the gate area being too small for such a large passenger compliment but the flight did push back on-time. The Club World cabin on the upper deck could best be described as grey and functional. It was reasonably clean if not spotless but despite being a relatively new aircraft it did feel slightly shabby already. The Club World seat which was forward facing and on the aisle was comfortable enough. The entertainment screen was rather small and the choice of movies wasn't terribly extensive but everything apart from the in-seat USB power socket was working. The general layout of the cabin was terrible. Not only do window seat and middle row passengers have to step over the legs of aisle seat passengers to get to and from their seats but when the privacy screen between seats is lowered for take-off landing and during meal services you find yourself staring rather disconcertingly close up into your neighbours face. It makes everything feel cramped and cheap. Meals were fine and the crew were polite and efficient. Overall I'd rate the outbound experience as 'Okay' for a business class flight. Return flight experience was far from okay. My flight departing IAD at 10.20 pm was cancelled 6 hours prior to departure due to mechanical issues. Told that there were no Club World seats on the earlier flight out of IAD that night which I could just about make at a push and I would have to fly back in Economy. When I asked about the BA flight from Baltimore (BWI) an hour later I was told that yes there were Club World seats available that evening so I asked to be rebooked onto that flight instead. Arriving at BWI check-in I was informed that unfortunately there actually weren't any Club World seats available and I would have to fly back in World Traveller Plus. The flight from BWI to LHR T5 was on a rather old 767. The cabin interior was dated shabby and cramped with minimal overhead luggage storage. World Traveller Plus seats were cramped and uncomfortable with tiny entertainment screens. In-flight food was bland. The crew were efficient but not terribly friendly. Flight left and arrived on time. As a UK passport holder Immigration at T5 was quick. Baggage reclaim took longer but bags arrived within five minutes of reaching the baggage hall.

Los Angeles (LAX) to London (LHR) in Club World. January 2015. Have not flown out of the Tom Bradley International Terminal at LAX for years but it's now much improved. Check in and bag drop a breeze as was security and in the oneworld lounge in minutes. Good choice of food and drinks and plenty of space. Short-ish walk to the gate good welcome on board and drinks served quickly. Couldn't fault any aspect of the experience and we took off and landed on time and managed a good five hours sleep out of the ten hours duration. Love the Arrivals Lounge at LHR. A civilising shower and 2nd breakfast sets you up for the day.

Took a return trip to Dublin over Christmas and found BA to be extremely disappointing. My principal complaint is the dirt - the seats and floor area looked as if they had not been cleaned for many flights. Also at 5'8" I am not that tall but still found the seats cramped and uncomfortable.

Travelled Business A380 LHR-HK and returned on 777 BKK-LHR. Found T5 lounge great as usual seats were fine slept ok in the cabin. Food onboard was tasty and cabin crew professional but friendly. Wash bag was poor for Business but hey it's not a deal braker. IFE was ok touchscreen on both flights.

NCL-LHR-NCL. First flight to LHR was great with an informative Captain and friendly efficient staff on a refurbished A320. Cabin is really smart. Arrived into LHR early which is a pleasant change despite the enforced 'stacking' that happens to flights landing at Heathrow. Return flight was great too due to the Captain and crew great service on a full flight however the A319 cabin was the old type and boy did it show! Overall a good experience with BA.