British Airways customer review
Allan Simpson (United Kingdom)
Flight was cancelled with no explanation. No offer of help whilst having to stay the 2 extra days in Thailand. My flight from Bangkok to Heathrow was horrendous. Travelled World Traveller plus which is a total waste of money. We were served a meal within the first couple of hours of the 12 hour 35 minute flight. I was offered beef or Fish. It was actually Chicken. Apart from a tub of Ice Cream the next meal was not for another 8/9 hours. When the meal did arrive it was Pasta or Chicken. I asked for chicken. It was Fish! It was also vile. Sent it back. Judging back the food going up and down the aisle so did several others. I went to the back of the cabin for a cup if tea. I was advised if I wanted more tea could I retain the paper cup as they were running out!!! It was like being on some 3rd World airline. This is BA. Supposedly the flagship airline of our country. It's an absolute disgrace. I have flown for over 40 years and never again with BA.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
B Starkey (United Kingdom)
Flew BA2043 Gatwick to Male in World Traveller Plus. Plane a Boeing 777 which was very old and thus the entertainment screen was small. The main dissatisfaction was the food - going out it was the worst that we had ever had in long haul and coming back it was not much better. The choices ran out when the cabin crew got to me (comment someone has to be last and unfortunately it is you sir). I finally got my choice when the Captain gave up his first choice! Other airlines particularly middle east and far east based do a much better job.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Joseph Gallagher (United Kingdom)
Heathrow to Boston on what was once called queen of the sky now grandmother of the sky. Went WTP on ancient 747 with tiny monitors with badly scratched screen and awful selection of movies and music. Food just OK but crew very good. Not worth the money better off in economy.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
C Harper (United Kingdom)
Out from LHR to JNB on 14th Jan flight BA55 check in poor as we were e-tickets had nothing but passports and destination never had a problem before but was more like a quiz at a pub. Also advised that we would have to pick up our luggage at JNB and check in again at JNB for MUB so we wasted time looking for luggage which was being transferred. We have never liked the premium economy seats on BA but connections in JNB made it necessary to travel BA. Seats have plenty of knee room and general space is good but are far to hard after a couple of hours my backside begins to suffer. Crew were good. As far as airline food goes it was reasonable. Return on BA56 on 29th Jan same problems on seats also toilet nearest to our seats was out of order and without treading on people you have to walk to the end of the aircraft for an alternative also when sitting in premium economy it is not possible to see toilet lights as all are behind you. When possible will always try to use Virgin Atlantic.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Clark (United Kingdom)
Flew LHR-MIA in WT+. Seats 13E and 13F on 747. It was very comfortable for a day flight and after a light meal I managed to get around 5 hours of sleep. Recline is good and leg room ok for a person of my height 5ft 10in. Food was ok and would have liked to eat my partners sticky toffee pudding because mine went down too well! We were off the plane first at MIA before First and club which was rather nifty. Good experience.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
B Watts (United Kingdom)
I have not travelled with BA for almost 7 years as a result of moving to Asia and using carriers like AF/SQ/Emirates. I flew Premium from LHR to MIA on a 747 and horrified to see that the Premium product has not changed in the last 10 years. BA have quite an ageing fleet now when compared to most European and Asian carriers and it really shows. The entertainment screen was absolutely tiny and the charging point is still that ridiculous adapter for which you have to pay an arm and a leg so pleased I found mine from 7 years back! BA must go and have a look at the AF premium product for a wake up call. The food was okay nothing to rave about and perfectly satisfactory service onboard seems friendly and efficient however the state of the uniforms of some of the staff was shocking not sure if its a case of poor quality material or lack of attention to appearances. I do remember the strap line "BA the worlds favourite airline" but sadly they have slipped quite a long way back.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Mike Rickett (United Kingdom)
I flew to Toronto from Manchester via T5 Heathrow on Dec 17 returning on Jan 5. I have no complaints about the inflight experience which was generally very good although I am not sure that premium economy is really worth the money. What I found completely annoying was the lack of air-bridges both on departure and arrival at T5 Heathrow. We were herded on to buses like cattle closely resembling the tube at rush hour and then had to climb steep steps into the aircraft no easy feat with heavy hand luggage and duty free. Are there not enough gates with air bridges at T5? Why is this necessary. I will be flying to Toronto again in September but I am not sure it will be with BA if this situation persists.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Anderson (United Kingdom)
Muscat - Abu Dhabi - London. Delayed over two hours no vouchers offered. No welcome drinks or papers offered on the ground both sectors. Not all screens opened for the front row to watch the safety video. No cabin checks done on one side ex Abu Dhabi. Menus left on the seat arms in the middle of the night. Crew did not seem to have any supervision or experience.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
John Frewen-Lord (United Kingdom)
A380 to Hong Kong WT+. Wonderful plane slept for a number of hours (which for me is all but unheard of). Food much better than I was expecting considering that WT+ is supposed to get the same food as WT. Plane left on time and arrived early. Crew friendly - I had little call to ask them for much but any request was quickly attended to. Return from Bangkok incoming flight (and hence departure from BKK) delayed to ATC in UK BA provided voucher which was more than enough for a good sized breakfast. 777 nowhere near as nice as the A380 noisy seats less comfortable and I got barely any sleep on this 13h flight. FAs not as attentive as going out but no real complaints. Poor choice of entertainment on very small screen. Overall quite good and fair value for money in WT+.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Landers (United States)
Premium Economy pricey but of questionable value. Having flown BA long-haul twice previously in economy we decided to pay $900 extra round-trip for World Traveller Plus. All we got for the money was legroom. Terrific because I'm 6'3" but not worth the price. The trick to airline comfort - and there is no such thing unless you're flying business or first class - on a long-haul flight is to book the "4" section of 3-4-3 in economy and hope that the two people beside you and your travel companion are smart enough to figure out that the quickest way to the aisle is to go across one person not two. Let's face it all you want from a long-haul flight are comfortable seats (and the new generation of thinner seats receives mixed reviews) and acceptable food. You expect safety and timely arrival which depends on weather and other variables not controlled by the airline.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
