British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 320 reviews
5/10
4 star Skytrax Rating
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2/10

British Airways customer review

(Thailand)

London - BKK Premium economy 19/6/14. I always travel EVA Air business but this time I had to get into BKK early having been told by many that BA Business is at best rubbish I decided to save some cash and go P/Economy seat no: 14A remarks on flight seating at best ok service seemed tired but the real downer was the food the plane was nowhere near full but by the time they got to me most of the food had gone and I was left with some sort of pasta dish - totally inedible. I must admit I didn't put anything near my mouth just pressed one of the pasta flutes - cold dry and hard. I was given a pat of butter type stuff alas nothing to spread it on bread wise maybe it was put there to grease the runners on the seat. Drinks G&T were served once choice of coffee or tea with second course at least I did get first pick had tea a very hard type of cake thing egg sausage mushroom was the so called dish - again poor. The only redeeming factors were I didn't go business class as the seats dated back to the eighties in a 2/4/2 configuration unlike EVA 1/2/1 lie flat and we arrived 20 minutes early.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

British Airways customer review

(United Kingdom)

Flight BA 202 Boston to Heathrow. Aircraft B747 version 1. We were seated in PE. The cabin was quiet and not full so we had plenty of room. The cabin crew were very attentive and spoke to all the passengers in our cabin. Service after take off was very quick and professional the food was very good and not hurried giving us 3.5 hours to sleep. The seats were very comfortable and the extra space was appreciated. My only complaint is my TV monitor was faulty and had a black line down the screen. It was not an issue as I was planning to sleep rather than watch a movie. The cabin was quieter than economy as it was at the front of the plane and I had a good 3 hours sleep. The Flight attendants were offering drinks throughout the flight which was good. The breakfast was a croissant in a box which I found a bit of a disappointment. Overall I would fly BA Premium Economy again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(Australia)

BA11 LHR-SIN 11 June. This flight and the reciprocal one from Singapore to London in economy a month ago have restored my faith in BA. The aircraft was clean and in good condition; seats were comfortable staff were unfailingly attentive friendly polite and efficient. Meals were of a good standard toilets were clean and properly maintained throughout the flight. Boarding and disembarking were seamless from BA's side. One of the best flights I have had for years on many different carriers.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

LHR-EWR rtn econ/premium. Very good experience as usual with BA. Having gone through the highly pleasurable T5 it was all aboard a 2 week old Dreamliner for the 7 hour outbound flight. Seats pretty comfortable for economy and new entertainment system very good indeed. Return in premium economy wasn't bad at all comfortable enough to sleep the duration of the return flight. Cabin crew professional and attentive in both directions. Will be using the service again next month.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(Canada)

Flew World Traveller Plus for the first time. Our trip was to and from LHR from Toronto YYZ. When flying a distance World Traveller Plus is well worth the little extra. Being a big guy - tall - I really appreciated the larger seats and the extra leg room. And the on-board staff were super. Will never fly regular economy again if at all possible. Unfortunately we got caught in the baggage screw-up at Heathrow on Friday June 6th. We made it back to Toronto OK but our luggage was just delivered to our house today Wednesday June 11th. I guess that one must remain philosophical when these things happen. I'm just glad that it was at the end of our vacation and not the start. All-in-all I will definitely fly British Airways again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

London (LHR) to Houston (IAH) to London (LHR). T5 in Heathrow is crazy We been up and down the lifts and get train to other gates. We got boarding first then people comes in the plane. When the plane was ready to take off then 1 hour later food ready to give out to other people then nothing until 1 hour before we land. The seat was uncomfortable old and tired. The Cabin Crew were so miserable.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(United Kingdom)

I have just been reviewing all the reviews on this website and it seems every evident to me that if you are booked in First class you will more than lightly have a great flight economy or premium is touch and go! If you want to take the risk I travel BA to Tampa premium economy three times a year the food is disgusting and I always sit in aisle 14 now if anyone has booked there seat in this aisle be warned they run out of choices on the menu when they get to you and they offer you an economy meal and quite frankly they do not care if you complain well I complained! Myself and the man seated next to me kept up the complaining and 15 mins later the steward comes up with two beef dishes. The crew had kept these meals for themselves. So be aware that if you are seated in aisle 14 bring your own food because you will not get a decent meal.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(Australia)

I flew Singapore to Sydney with them recently and it was the most horrible flying experience. At the boarding gate the staff were just so disorganised in getting the passengers on board that we had to wait for almost an hour before we got on. The plane was an old and tired 747-400 which had the dirtiest cabin I have seen. There was a stale smell lingering in the premium economy cabin. The seats were old worn out and lumpy despite being in premium economy. The inflight entertainment was a joke. The video quality was mediocre and the noise cancelling headphones were not working for most of the flight. The food was some strange fried rice which was bland. The crew were unfriendly they didn't serve drinks once throughout the flight. The worst part were the toilets smelly with a toilet bowl and sink choked with toilet paper. Overall I will never fly British Airways again unless I don't have any choice.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(Canada)

YYZ to LHR - July 2012 - I flew overnight in premium economy on a 767. I chose this flight because on the 767 the layout is 2-2-2. I chose an aisle seat in the middle 2 so I could go to the washroom etc without disturbing y seat ate and vice versa. The seats are comparable to North American business class except with narrower arm rests. (better than economy but still not meant for sharing). The entree food was the same as business class and I wasn't really impressed. It wasn't bad but wasn't good either. I would definitely fly BA on this route again mostly because of the layout and the option to fly premium economy.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United States)

London City-New York JFK via Shannon on A318 but had really nice seats and professional crew. Meal served was very tasty and fresh. Overall a very good flight would use this airline again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages