British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
2/10

British Airways customer review

(Ireland)

I travel world-wide mostly on business and in Business Class. I don't think I have ever had a flight with BA that wasn't without an issue. Recently and not for the first time I checked in to find that Club Class had been over sold. So lets call it what it is.. Greed it's a disgusting practice. The planes are usually dirty and if you get "Bumped" down to Economy the food is awful while the Cabin crew are mostly helpful and friendly you don't see them apart from meal time even when you use the call button where do they go and what and what are they doing?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

I flew from LHR to SIN; the aircraft was a Boeing 747-400 which was tired and old. The IFE had to be re-booted and the system was not yet up to date like on other BA aircraft. The seating cover on my Club World seat kept coming off the aircraft seemed very tired. The food again was at a good standard and the crew were helpful. I always fly BA and I love the Boeing 747 but unfortunately the 747 have to go at some point.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(France)

Heathrow - Mexico and Cancun - Gatwick in economy. Entertainment fine food ok spacious seats nice crew and excellent landing. I shall fly again with BA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United Kingdom)

We flew with BA on 6th February to Goa - had three flights in all starting at Manchester. On our outbound journey we were upgraded to Premium Economy which was fantastic! Very comfortable food was much nicer. On our way back we were in economy. As a family of 4 we were split only by an aisle but it is much nicer to all sit together. Our youngest was awfully sick I think as a result of turbulence as well as sleep deprivation. Bless the steward who cleaned it up. However we were sat for 10 hours with the after effects! Nothing anyone could have done however. Staff always very friendly and nothing seems to be any trouble. Would certainly fly again with them but this next time the prices have rocketed. Not as much room in the economy and when seats are reclined there's little room. The passenger in front kept putting her hands over the back of her head rest which then covered my TV screen - I had to keep moving them off. Just one bit of advice for the stewards - make sure during meal times you are vigilant in ensuring that passengers put their seats up!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Flew LHR-JFK-LHR in February and enjoyed excellent service on both sectors. I used AVIOS points for these flights and had booked in World Traveller Plus. From the moment I boarded at LHR terminal 5. I was addressed by name throughout the flight. (I have a BA Executive Club Silver Card.) The cabin crew couldn't have been more friendly yet discreet. Offered a glass of champagne extra wine and post dinner drinks. I was given a very warm welcome. On the return from JFK I was surprised and pleased to have been given an upgrade to Club World in spite of travelling on a Reward Flight. This meant I was able to use the pre-flight supper in the JFK lounge which is so much better than eating during the flight so I was able to maximise sleep. I couldn't have been more pleased with the service I received on both legs. When BA gets it right it is in a class of its own; friendly personal yet very unobtrusive service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

Recently flew to EZE and back from LHR. Longest flight on the BA network. In each direction the crew were brilliant and nothing was too much trouble. IFE rather dated and choices were only average. Food was ok better than last year on this route. Actually had a very tasty steak out of EZE which was pink great! But full English breakfast is best avoided the continental choice was excellent. On schedule both ways and landed 30 minutes early both ways. Baggage arrived very promptly. For once there were no long queues at EZE. (Buenos Aires). I fly this route perhaps twice a year 3 years ago it was all pretty diabolical but despite cutbacks crew all seem much more friendly and the food is slowly improving. No other direct flights from LHR.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

LHR-Washington in Club World. My disappointment continues with BA on the A380 Club World seat. In theory being the flagship plane - it should have the flagship Business class seat. As a regular traveller with BA I know the "Club" product well and this seat is a lot more cramped than the older 777 product. What BA risk when they downsize a product is insulting the regular traveller whom WILL notice and take offence and fly with someone else. Its a bit like the BA First product this used to have caviar on the JFK route and silver plated cutlery and Krug champagne. Now they don't. I notice because I used to experience it. Meanwhile prices have shot up - and quality has shot downwards. Very disappointing.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

British Airways customer review

(United Kingdom)

Flight was cancelled with no explanation. No offer of help whilst having to stay the 2 extra days in Thailand. My flight from Bangkok to Heathrow was horrendous. Travelled World Traveller plus which is a total waste of money. We were served a meal within the first couple of hours of the 12 hour 35 minute flight. I was offered beef or Fish. It was actually Chicken. Apart from a tub of Ice Cream the next meal was not for another 8/9 hours. When the meal did arrive it was Pasta or Chicken. I asked for chicken. It was Fish! It was also vile. Sent it back. Judging back the food going up and down the aisle so did several others. I went to the back of the cabin for a cup if tea. I was advised if I wanted more tea could I retain the paper cup as they were running out!!! It was like being on some 3rd World airline. This is BA. Supposedly the flagship airline of our country. It's an absolute disgrace. I have flown for over 40 years and never again with BA.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(United States)

Flew from SFO to Milan via Heathrow on 2/14 returned 2/21. Outbound was rescheduled due to changes requested by my company's business partner in Milan. This was the third reschedule and BA charged 433.40 533.90 and 275.00 successively on a basic $1822.00 economy flight. No other airline does this in my experience. Incredibly my travel agency could not reserve me a window seat ahead of time - unless I paid an extra $53.00 for each flight. I did so but was given an aisle seat on the outbound flight anyway. Both overseas legs were on 747s that were extremely cramped for someone over 6 ft. tall. On the way out my antiquated in-flight display did not work. On the way back my headphone jack was broken. We left Heathrow 90 minutes late due to a computer glitch but for the next 12 hours the BA website indicated on time arrival so my wife waited two hours extra at SFO. Overall a very poor experience. I will avoid BA whenever possible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

British Airways customer review

(United Kingdom)

My return flight from Cape Town to Heathrow BA0042 30/1/15 was a miserable experience. My entertainment system was not available for three hours despite being told that it could easily be re-set. (No one was available to do it). When it did become available it was lights-out time and my seat would not recline. It was not possible to focus on the screen with the reclined seat in front at such close quarters. Two stewardesses thought the seat belt was preventing the seat from reclining but when this was not the reason no one else came to investigate. No one seemed to care that I needed to stand for long periods to relieve my back. Being polite and patient did me no good. I have several questions. How often are the seats serviced? Why is the entertainment system so unreliable? How often are the seat belts checked because mine kept slipping? Customer Services want me to chose BA in the future but as they ignored addressing these issues when I wrote to them I have too many doubts.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages