British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3777 reviews
5/10
4 star Skytrax Rating
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9/10

British Airways customer review

(United Kingdom)

LHR-PISA-LHR. I have a house in Tuscany so fly there often. I used to fly a certain yellow/blue/white budget carrier from Stansted but got fed up at being treated like an inconvenience and that the FA's consistently spoke poor English. As a Silver card holder my wife and I enjoyed a nice breakfast in the lounge. It was not busy. We were seated in the exit rows which I selected before we left. It was better than the Club Europe space I had last month - which is why I bought economy as opposed to Club which I feel represents very poor value. The plane was a nice new A320 with the new seats. It was spotless. We had a nice snack on both flights + a few Gin and Tonics for me ! (the wife was driving on arrival) The FAs were great. Friendly and treated us like customers - not like cattle. Funnily enough both flights pushed back early and arrived early. Flight home was a bit rough due to high winds around Pisa - and a re-assuring comment over the PA system was a thoughtful touch to nervous flyers - my wife included. All in all BA at its best. They either getting it right or spectacularly wrong. There never appears to be anything in the middle. Am flying again with them in 4 weeks time and look forward to it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

Flew to Bangkok with Thai Airways who were lovely to fly with great choice of food and good leg room. We were expecting at least the same level of comfort and service with BA. The leg room is terrible and only an hour after take off the lady in front put her chair in full recline and made the space in front of me so claustrophobic I couldn't see the TV screen as it was so close to my face as well as having to sit at an awkward position as I have long legs and couldn't put them out in front of me. So uncomfortable. The food was dire with cheap pasta or minuscule fish with more rice After a fortnight of eating rice it would have been nice to have something different. Does BA actually read and take notice of these negative reviews are we wasting our time?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

My partner and I booked a long weekend break with BA in NYC including flights from Manchester and accommodation - we deliberately selected the BA flight option for the round trip to save having to change terminals at London Heathrow. When I booked us in online 24 hours before travel we discovered that our long haul flights had been changed to American Airlines (5th to 9th March). This meant we had to change terminals T5 to T3 with very little time following our flight from Manchester - even with the priority transfer notes it was a very close call and very stressful - not helped by the fact that we got held up trying to leave T5 due to a closed door! The flight with AA was OK but the food on both the outward and return legs was disgusting and not at all what we expected. The BA web site allowed me to book the arrival transfer but refused to allow me to book the return so I had to organise that myself! I have rated the travel experience Questions 7 & 8 based on the American Airlines flights to and from NYC. The BA flights from Manchester to Heathrow were great. We also struggled with the AA website when trying to check in for our return flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

British Airways customer review

(United Kingdom)

LGW-TFS-LGW seat pitch and comfort were good. The snack was perfectly adequate but the bar service was diabolical. My husband asked for a beer which was bordering on warm. I asked for a Bacardi and diet coke was advised had run out of Bacardi (bearing in mind we were one of the first to be served). I settled for a white wine which was tepid had to add ice to it. Further into the flight my husband asked for a second beer he was told that they had to save the beers for the return flight. Our crew were all slightly older they were obviously very experienced to the point of doing everything automatically but not actually listening to the passengers. On our return flight we received almost the same service only allowed one can of beer and no Bacardi. Very disappointing we wanted to relax and celebrate our anniversary with an inflight drink. The return crew were slightly more attentive but the good old BA customer service was missing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

British Airways customer review

(United Kingdom)

First time in reduced leg room Club Europe. Don't bother no different to economy both colleague and I sat with legs splayed jammed into seat in front. Save your money fly in the back and spend considerable savings on a better hotel better holiday or whatever. Good crew and food though.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

LHR-SOF-LHR seat 1A on an upgraded A320 in both directions check in at T5 quick and the galleries lounge was fine as always. Departed on time a breakfast served by a pretty nice crew not that much room really for business class appears to be getting less. Return check in quick although security at Sofia very slow and the lounge is not worth using!! flight delayed around an hour due to weather but once away a decent meal served by yet another nice crew landed around 30 min late on a remote stand but bags on the belt by the time I reached it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

British Airways customer review

(United Kingdom)

This is not reflective of BA in general only this particular flight. I flew LHR-ABV on Saturday 7th March. This was the Friday 6th flight that had to be rescheduled due to technical issues. Now if anyone is familiar with this route you will know that service onboard is sometimes not as consistent as say the transatlantic routes. Considering that the flight had been delayed 23 hours one would have though that cabin crew would have been more attentive. This is not to say they were in any way unprofessional they were just in a hurry to give you a drink and your meal. There after you barely saw them! Duty Free sped through the cabin faster than Usian Bolt and landing and immigration cards were handed out just before landing. I was part way through completing mine when I heard the "Cabin Crew 10 minutes to landing" announcement! The seat I was sat in had a broken IFE screen hinge and would swing back to the closed position. Fortunately the cabin was not full which is a first for this route! Sadly the seat I then chose also had an IFE issue too - a minor one but annoying nonetheless. Third time lucky and hussar! I must add that the choice of films were rather poor too. The food would have been good save what was on the main menu. It was a choice of Chickpea Tagine Chicken and African Stew. Which region of Africa did that stew pertain to be from lord knows. Anyway I opted for the chicken. I must say I was supremely underwhelmed. It was nothing short of a "school dinner": flavourless and unappetising.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

I flew from LHR to SIN; the aircraft was a Boeing 747-400 which was tired and old. The IFE had to be re-booted and the system was not yet up to date like on other BA aircraft. The seating cover on my Club World seat kept coming off the aircraft seemed very tired. The food again was at a good standard and the crew were helpful. I always fly BA and I love the Boeing 747 but unfortunately the 747 have to go at some point.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

LHR-SOF-LHR 27th Feb/2nd Mar Seat A1 on an A320 in both directions check in at T5 quick used the BA Galleries South lounge which was good as ever. Boarding on time as was departure and arrival new business seats on both aircraft which were comfortable enough. Food (Breakfast) and crew on outbound very good bags waiting once through immigration in Sofia. Return check in quick although security check was so slow the lounge in Sofia is dreadfully dull with no facilities food or drinks passengers would be better of using the general airport facilities! Departure was almost an hour late as was arrival due to weather at Heathrow; otherwise crew were great as was the lunch served.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United Kingdom)

I took a flight from Gatwick to Barcelona. Although it had a BA flight number it was operated by Vueling and that meant I couldn't use the BA lounge despite my silver Executive Club membership. I didn't choose Vueling I was under the impression I had chosen BA and would get the BA perks just the same. There was no in flight entertainment (hence 1/5 - it should be 0 of course).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages