British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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5/10

British Airways customer review

(United Kingdom)

London Gatwick (LGW) to Lanzarote (ACE). We haven't flown BA for sometime and to be honest we have no desire to fly with BA again anytime soon. The plane was an Airbus 320 and was just like a bus. Uncomfortable hard very upright seats not even sure you can recline them. We sat in row 11 and on both outward and inbound flights the cabin temperature was far to hot and stuffy although it seemed to be an issue in just 4 rows as the front and back of the plane was much cooler. We both came off the return flight with bad headaches. The food was simply awful thank goodness we ate a proper breakfast before boarding as the minuscule roll and wrap was hardly enough to feed a child and on that topic the food was not suitable for a young toddler and there was no child option. The service was ok nothing to complain about very matter of fact and despite the previous comments the plane was clean etc. We flew the same route in October last year with a UK holiday airline and that was all round far more superior.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

British Airways customer review

(United Kingdom)

Day to trip to Hamburg booked the day before travel. Great value for money. Outbound flight was on refurbished A320. Great new cabin comfortable seats - with enough legroom and great new lighting. On return was another A320 class - not refurbished. Definitely will be good once all are refitted.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

I flew today from San Francisco to Heathrow Business Class and as always it's a delight flying with BA. Staff were helpful and polite - in fact they couldn't do enough for me. Seats were comfortable. Entertainment was OK and food was satisfactory. My only criticism is that on the outbound flight we were served lunch immediately on taking off but then had to wait neatly 7 hours for a light snack before landing. As I did not want to 'raid the larder' and eat fattening foods I was left starving! I still find the overall experience with BA is far superior to any other airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

British Airways customer review

(India)

DEL-LHR-HAM in Business. The club world product feels really old now. The seats are narrow and not up to the standards of a world class airline. It was innovative when it came out but now feels narrow dated and not a match even to Air India which has modern flat seats on the Dreamliner. The food was OK but nothing special. The service was also ok but lacked touches like smiles hot towels. Amenity kits very cheap. The young Indian crew members on the Delhi route noticeably better than the older London based British crew. The plane was an old and slightly grubby 747. Basically everything was mediocre if adequate. The overall impression was a product past it's prime from the 1990s. Old planes old crew old seats old IFE BA are losing ground not just to Emirates but also other European carriers like LH or AF. It feels like the 1970s and 1980s before BA transformed itself.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

British Airways customer review

(United Kingdom)

I have been a longstanding BA gold card holder and frequent business traveller. BA has now replaced all business class seats on short haul flights with seats so cramped that at 6'4" I could not sit without great discomfort. This shows complete contempt for BA's customers. I first encountered this on a round trip to Brussels. It will be Eurostar for me in the future and Air France for which I also gave a gold card on other short hauls. Is the management so confident of its customer base that it can give us less space than Easyjet offers?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

British Airways customer review

(United Kingdom)

LHR-LAX - A380 was excellent a breath of fresh air in comparison to the typical tired planes of BA. Mixed fleet crew very friendly and enthusiastic. Food onboard was excellent received my first choice and the club kitchen was stocked with a selection of delicious sweet and savoury snacks. The upper deck was excellent as it was very quiet and private with approx 20 seats in the forward section. Entertainment very good on a larger screen than found on 747/777. Cabin very clean and in general felt very fresh and new. The only gripe is still having to climb over the passenger seated in the aisle with the ying yang layout.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

We flew from LHR to Brussels and back on a reward flight which was very pleasant even though it was a quick hop across the channel! Just about had time to enjoy the cream tea on the outbound flight. Quality of the tea drink was the best I've tasted in the sky. The champagne was very nice too. Business lounge at Brussels was very pleasant and is to be recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United Kingdom)

GRU-LHR 15 March 2015. Returned to BA this last 3 flights solely due to Avios companion coupon but purchased this tkt. Bossy cabin crew in the like of BA as we remember its glory days. G&T always welcome but skimpy and only one and no nibbles! Wine was good this flight. South America routes still dogged with ageing 747 as opposed to Lufthansa's modern or upgraded fleet. Outbound from LHR my TV didn't work but they did credit me 3000 avios. Food okay but snacks for such a long flight poor. KLM and AF do it better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(Switzerland)

GVA-LGW-GVA A319 out and A320 in. On time in both directions staff were professional and polite. Sandwich out and a choice of snacks (crisps biscuits or chocolate raisins) in as well as complementary drinks including alcohol. Smooth through Geneva airport in and out; stuck in a 40-minute passport queue at LGW on the way in (not BA's fault of course) followed by a long walk around renovation work for the airport shuttle to the train station. This was a rare occasion where BA was cheaper than all of the competition on the route. On balance I just don't think the BA experience is much better than the low-cost competition unless you fly to Heathrow where Terminal 5 is much nicer than Gatwick. Although the food and drink is free the choice is quite limited (e.g. no British beer no option to buy something substantial if you're hungry and the snack was a bit stingy on the way back). I thought we might get newspapers but we didn't. On balance it was perfectly fine but I wouldn't pay the extra for BA - I'd actually rather have the choice friendliness and flexibility you get with easyJet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(India)

Having heard so many negative reviews of BA I still mustered the courage to book to trip to Chicago and SFO. To begin with when I reached Mumbai airport with our online check in printouts 4 hours before scheduled departure I was pleasantly surprised to see the BA staff ready to check in the baggage. We were thru checked in up to Chicago with a 5 hour halt at LHR. London Heathrow Terminal 5 is chaotic to say the least the security taking forever (in our case 45 min) to clear the hand baggage gave us some 3 hours before we boarded our Chicago flight which was comfortable. Our next connection from Chicago to SFO on AA was a bit messy as the cabin space was full and last minute check-in of hand baggage was enforced. Then for our SFO-LHR-DEL flight the SFO-LHR got delayed but again check-in was pleasant and though the connection time between two flights was 80 minutes because of the delay we had a margin of only 35 minutes. When we requested the flight purser to let us disembark before anyone else he said "why did you take this connection even if you make it somehow your baggage wont" - so much for assistance! Even after disembarking last of all we were met by the BA representative at the gate who took us thru the fast track channel and we made it to the flight in a record 20 minutes. All went well except for one tiny hitch one piece of baggage never made it to our next flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages