British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3170 reviews
5/10
4 star Skytrax Rating
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10/10

British Airways customer review

(United Kingdom)

Chicago O'Hare to London Heathrow on 2 May. check in very fast and efficient. New 777 plane. Take off and landing about 30 minutes late. Friendly flight crew. Efficient service. Good vegetarian meal. Very pleasant flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Travelled to HKG on board the new A380. Boarding was efficient with a dedicated air bridge for First passengers. Welcomed on board offered champagne newspaper pyjamas and wash bag and settled into my suite. The space is more noticeable than a 747 or 777 equivalent with a wardrobe that can fit carry on baggage a jacket and shoes plus a side bin that accommodates other items. The food was excellent with the choice of a five course taster menu with accompanying wines or a la carte. There are also treats available in the first galley. Breakfast was also very good. I managed to get plenty of sleep as the aircraft is very quiet and walked around the entire plane to get a sense of scale. The crew were excellent addressed me by name engaged in conversation whilst delivering an unobtrusive service. The entertainment system was the Thales product. Plenty of choice interactive screens and no rebooting as is the case on other long haul aircraft. I couldn't fault this flight just a pity I couldn't spend longer on it. Looking forward to the return journey.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

BA 059 London to Cape Town April 29 2014 economy. It's been a while since I flew BA world traveller and it will be even longer until I use them again. Clapped out 747 terrible uncomfortable seats awful back of seat video system. - my partners failed. The crew seemed totally disinterested and disengaged and far more interested in getting the "service" note the quotes over with ASAP. all they wanted to do was to retreat behind the curtain and gossip. Perfunctory drinks service - when asking for a whisky and soda I was offered whisky and tonic. Paper cups for coffee at breakfast. Meals are better at a Little Chef. The amenity kit was an ancient set of headphones and a toothbrush. Never again. Wake up BA there are major competitors out there and next time it Emirates via Dubai.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(United Kingdom)

Las Vegas-LGW 777 3 class. Business. The unique forward facing/rear facing seat configuration fits in more seats than other leading airlines. Try to get a window/aisle seat if you are travelling as a couple but you will be lucky unless you are prepared to pay £60 to choose your seat. Otherwise you will be allocated a seat 24 hours before the flight and there are limited choices to change your seat allocation on a busy flight. In the middle 4 seats you will be either facing someone during service take off and landing or sat next to someone with a small partition between you. In all seats the foot rest is part of the bed and blocks access so you will either have to step over or be stepped over to leave your seat. The seats were comfortable in all positions. Dinner was average but less elegant than meals on other leading airlines. Breakfast was a disaster; hardly any of the choices on the menu were available but no explanation or apology were offered which was typical of the functional unsmiling flight attendants. We got a good price in a BA sale but the overall experience was disappointing.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

An interesting contrast on recent Gatwick to Turin and back flights. Going out it was a (new?) A320 which was bright clean and spacious. On the way back it was a B737 which was clean but a bit tatty and felt cramped. Service food and drinks on both flights was commendable. I believe that all of BA's 737s retire by the end of the year which cannot come too soon.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

Heathrow Marrakech. Had previously travelled on the British Midland service with mixed results. Things seem to have improved since the take-over and integration of services. Staff more attentive both on the ground and inflight. Meals seem to have improved too. There has been a real lack of choice on this route (still is) but hopefully the improvement will be consistent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

British Airways customer review

(United Kingdom)

Business LHR to BKK. 747-400. First try back with BA in about 5 years during which I have flown many other airlines and been impressed with most. The only things that impress me with BA are the staff and their ability to pretend this is a quality airline and the fact that people pay BA so much money to be treated like cattle. The Food is without doubt some of the worst I have had in Business anywhere poorly presented badly prepared and barely edible. The AVOD looks like it was installed 10 years ago and then wasn't the top of the range screen size is terrible viewing angles and resolution poor. The seats work well as a lie flat configuration. That's the highlight. I cant help feel that if BA senior managers occasionally used their own money to fly with rivals then we would see real change from our national flag carrier. Regretting my already booked return flight and my 550000 BA air miles.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

British Airways customer review

(United Kingdom)

This was a bmi Regional operated flight on a RJ145 from Manchester to Heathrow - but with a BA flight number so I have to report it on here. On boarding the cabin crew member didn't look up to check our boarding passes or welcome us. No check on seatbelts etc. prior to takeoff. The service started soon after takeoff since this was a very short flight this consisted of a trolley with drinks and snacks - as is usual on BA Domestic services. There were 5 men in front of me returning from a weekend break who were given 2 gin and tonics each and the cabin steward was very friendly with them. He got to me and stared I stared back I took it he had forgotten to say "may I offer you something from the bar" or something similar. I asked for an orange juice and that is exactly what was thrust onto my tray. I asked for ice I got one lump splashed into my juice reluctantly. None of the rest of us were offered a further drink but then we didn't expect it on such a short flight. No goodbye to most on departure just a grimace - but that didn't surprise me. It is sad to see that the bmi staff have lost all sense of pride in their jobs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
4/10

British Airways customer review

(United Kingdom)

LHR-HKG on Boeing 747 - 23/08/12. Much has been written about the tired old 747 fleet so I won't go in to that. What was annoying was that I was 4 rows from the front of the World Traveller cabin and by the time the crew had got to my row to serve lunch 1 of the 2 choices had already run out! That in itself would have been ok - it was perfectly acceptable pasta but the starter was a pasta salad. Not very sensible offering 2 dishes almost the same. The crew did what was required of them - serve drinks and food but then we didn't see them again for 9 hours until breakfast was served. I flew home in New Club World (see separate review) and my advice would be to fly in the best cabin you can afford. On a 12 hour flight it really is worthwhile.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

British Airways customer review

(United Kingdom)

Just got back from Bridgetown Barbados flying with British Airways and frankly couldn't wait to get off. I was so disappointed. I have travelled regularly with BA but the flights going over and coming back left a lot to be desired. The plane was in need of repair. I had water dripping from the ceiling where I was sitting and when I told the stewardess was told that was usual due to condensation and proceeded to stuff a tissue to stop the dripping. The toilets were so old that bits of the cladding were coming away. The food was awful and inedible. The staff were unapproachable and looked fed up. BA get your act together or you'll be losing flyers by the hundreds.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages