British Airways customer review
B Harrison (United Kingdom)
Travelled by Airbus 319 to Lyon and back to Heathrow. The new layout is very cramped. By reducing the legroom in Club Europe and removing one of the toilets at the rear they have crammed in 11 more seats. Seats 25A and B have no window as they are placed where the toilet used to be. They are adjacent to the door of the one remaining toilet. Not very pleasant. Expect long queues to use this one remaining lavatory. They also seem to have done away with the cooked breakfast on all European flights that start before 9.30am.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Lyn Neil (United Kingdom)
LGW to LAS had a great trip out on 2/4/15 good food IFE was fine for the daytime trip wine was flowing. Trip made even better by an upgrade to PE on return journey staff found out my partner and I got engaged couldn't have been nicer. Everything great apart from the final leg to DUB Gatwick didn't send our bags (even though we had a 6 hour layover) then preceded to keep us hanging in DUB for another 5 hours on the promise that they were on the next flight and the next ground staff of Aer Lingus were great too would fly all again.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
P Lewis (United Kingdom)
LHR-FRA in Club Europe. First part is not really a review more a rant. I travel a lot for work and always try to fly BA whenever possible and so am lucky enough to have a Gold card So for our annual vacation I was looking forward to hopefully getting us all (wife plus 9 year old daughter) into the First Class lounge at LHR as a nice start to our holidays sadly the staff member on the door said no. - yes I know you can only normally sign in 1 guest but for my other 50+ flights a year I never sign in anyone! Still no joy-computer said no. So I asked the guy behind me if he would mind signing my wife into the lounge at which pointthe staff member told him quite aggressively 'that is not protocol'. We walked away having been made to feel like naughty kids. Rest of the trip was fine-In fact I would go as far as to say the flight was excellent-really friendly cabin crew who made us feel welcome and gave us a good start to the holidays. Actually I would say this was BA at its best (having just seen them at their worst!). Score given here reflect the good service in the air (would give almost full marks if not for the ground staff behaviour).
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Williams Keith (United Kingdom)
Travelled MAN-LHR-ATL and back. Boarding at MAN chaotic with queue in a corridor (probably not BA's fault). Delayed departure from LHR on a very full 777-200. Food and wine good but the Club World cabin is very cramped with very little space to put anything. I don't mind the back and front seating (I could look at my wife!) but the seat is narrow and not the most comfortable for sleeping. Very good attentive crew. Wide variety of films/music on IFE. On return the third party Lounge (Club at ATL) is much better than the Delta one. Full flight very similar to outbound but slightly early arrival at LHR was negated by the domestic flight being delayed by 90 minutes due to runway problems.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Russell (United Kingdom)
BA0676 IST-LHR Boeing 767. Euro Traveller cabin. Read the reviews and we pre booked exit row seats 27A/B excellent choices. Leg room superb I'm 1.90m (6'3") tall and could stretch right out with a window too. Still an old 767 though with no personal entertainment or power. Appeared to have the newer seats which were OK surprisingly the four hour flight passed quite quickly. Food was actually very good and the crew superb. Disappointing choice of alcohol though no JD or Rum. Departed IST about twenty minutes late but were only ten minutes late into LHR. Well done BA better than the outward experience reviewed earlier.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
M Clay (United Kingdom)
While I booked with BA I at first did not realise that they were putting me on a Vueling Airline but flying under a BA number. Quite clearly this airline is at the bottom of the bucket airlines in both service and comfort. As we were flying back from Barcelona to the UK having my knees wedged up against the seat in front only lasted a couple of hours. The food service which you had to pay for was indifferent and very expensive. If you sat in the middle of the plane you just didn't get served. Probably the most worrying thing besides the extremely poor English by cabin and flight crew was the cabin staff apparent indifference to seats being up right for landing preventing some passengers taking their over head luggage down while in the air and on landing passengers up and around while the aircraft was moving. Perhaps UK bucket airlines are not so bad.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Rose (Australia)
BA 208 MIA-LHR in Club. Leg four of a seven leg BA adventure. Another disappointment which is becoming commonplace. As in leg one BKK-LHR my pre-assigned business class seat that I had selected months before departure mysteriously vanished at the gate. In the end BA needed the seat for a family to be seated together. All well and good mind you but to have the audacity to charge passengers for these seats and give them away is absolutely disgraceful. As such my quiet no traffic window seat on the upper deck was quickly relegated to a high traffic aisle seat on the main deck right near the lavatory and galley ensuring no sleep on the overnight flight. As a loyal OneWorld Emerald passenger I can honestly say BA really don't care about us in this (or any) regard. The CSD was sympathetic and kind but nobody else seemed to care one bit. That hasn't happened to me on any other carrier for years and has happened twice in the past few weeks on BA. Moral of the story: Never ever pay BA for a pre-assigned seat as there is simply no guarantee you will get what you pay for. Moral of the story part 2: fly another carrier if you can as it can't be much worse than BA.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Richard Wilson (United Kingdom)
LGW-SZG in business class. Not sure what the point is with the new reduced legroom Club Europe seats. OK breakfast but was able to get breakfast in the lounge beforehand anyway. Only reason for going CE was because only £30 more than flexible economy ticket. If there was a big difference I wouldn't bother. Flight was on time.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Gill (United Kingdom)
Flew to Bangkok from London Heathrow on 13th March. First time I have ever flown with BA normally fly long haul with Virgin but they don't fly to Bangkok. We were offered upgrades in the last few days for big discount but only on the flight out. World traveller plus was very good with fab leg room and comfy seats. Nice food too. Managed to sleep 5 hours in quiet cabin. But if I had paid normal price then it was not worth the extra money as we found economy seats on the flight home were very comfy and good leg room. The plane was older 777 but not problem. very clean and the staff were attentive. I was nervous because of previous reviews but no need to be as we had a very enjoyable flight.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
P Michaels (United Kingdom)
LHR-JFK/IAD-LHR. Superb round trip (for a very fair price) in economy with BA. Flight out was an hour or so late taking off because of the weather but was excellent once we got going. Fairly creaky 747 but the IFE was fine (good film selection) and the free booze flowed throughout. Great curry on the food front. Return was the real highlight on a new A380 that had joined the fleet four weeks ago. Large TVs even bigger selection of films/TV shows/games and the usual good free food (shepherd's pie) and drink (red wine and beer). Comfy seats with plenty of leg room (and I'm over six foot). Service on both flights exemplary and I have to say that I think BA have become a really class act.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
