British Airways customer review
F Mackirdy (United Kingdom)
LHR to SYD on 1/3/15 and ACK to LHR on 14/3/15. After some poor reviews I was a little worries as to the quality and whether premium economy would be worth the extra cost. I have previously travelled down under with Cathay and Malaysian and wondered how BA would measure up. I was pleasantly surprised. Cabin on both planes was clean staff mostly attentive (Hong Kong leg to Heathrow staff were worst of the 4 legs - ok but didn't seem overly interested in going the extra mile). As a taller person I appreciated the additional legroom and recline although when passenger in front reclined it is tricky to get out of your seat. I had veggie meals which were generally tasty and as usual served prior to everyone else - i did have to remind staff on the last leg to offer me a drink when they served everyone else's meal. Film selection was excellent - travelling shortly after Oscar season meant most of the big nominated films were available! I will definitely pay for PE again on long-haul.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
G Scholes (United Kingdom)
DEL-LHR BA 256. Seats 17AB downstairs in business class in B747-400 G-BNLY. The aircraft is an old lady now but the interior is well maintained. Her age was most noticeable looking at the in-flight screen. I have become used to the clarity of modern screens and the faded dim and blurred old fashioned moving map and flight information screens are a relic of a distant past. I have made several long haul flights with BA in Business Class recently and have decided that I don't like the standard BA model business class seat. There is nowhere to put small items like glasses pens landing cards and so on. There is a drawer at floor level suitable for shoes and other items you will not want during the flight but to access it you need an upright seat and have to sit well forward to lean down to it. There is no foot rest integrated into the seat one you can adjust to your own preferred level. At the front of the seat pod is a flap then can be lowered by getting out of the seat. It is not strong and so can not be used as a seat and is not an ottoman. Clunky and peculiar to BA it is not a design feature that enhances the seat. Individual seats feel narrow and the window seat pod facing aft is accessed through a narrow entrance leading into a snug and very private space. Thoughts about coffins come to mind. When the passenger in the row behind has their seat flat their feet cross the entrance to yours and have to be stepped over to exit. Seat 17B was a poor choice. It is just aft of a set of catering cupboards that are frequently accessed during meal service and a washroom that seems to be in use almost continuously with queues stretching past the seat after meals and before landing. On the good side the seats are well contoured and comfortably padded.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Gurevich (United States)
10 April 2015 Airbus A320 Business Heathrow to Rome FCO. A total waste of money. The food was "tea" there was no entertainment system and the only difference I could find from premium coach or regular coach was that the middle seat was empty and a portable table was placed between the arm rests. As alcoholic beverages are provided for all classes there's nothing to be gained there the seat pitch was pathetic and aside from having the middle seat empty the only benefit to be had was boarding and de-planing first. Don't waste your money unless someone else is paying for it.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J McDonald (United Kingdom)
Flew BA256 from Delhi to Heathrow - usual BA issues which have been repeated here many times. Firstly the First cabin was not clean (at all) with debris on the floor food still in the seat - it's pretty pathetic when you have to spend 5 minutes cleaning your area when you board! The food - the food can only be described as truly awful! To be honest I would be complaining if I received this standard of food in economy - the starter was a watery oily leek and potato soup and for the main two small lamb chops overdone in gravy with 6 tiny potatoes that deflated when pierced with a fork. I did not bother with desert! Afternoon tea served up (probably) the worst patisserie I have ever had the displeasure of tasting - completely inedible. The cabin crew were good and pleasant however I was not offered any bottled water for a 10 hour flight. It would seem to me that BA are a budget airline trying to do luxury and failing horribly. Surely management cannot be happy with their current standards but I am struggling to see any level of improvement (I take at least 1 first class international flight every year). Have flown BA for 15 years will now be trying other airlines. The lounge (not run by BA but used by BA) at Delhi was very good indeed.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Gurevich (United States)
9 April 2015 BA 777 Business Class Seattle USA - Heathrow. Check-in easy lounge good boarding pleasant. Food quality was good not excellent but the film choice was great. Flat bed seats were comfortable enough. The breakfast was a little skimpy. The major downside was that for the money you pay for business class you should not have to pay to choose a seat at booking. BA will let you choose seats 7 days in advance if you are a mileage plan 1st elevated tier or better member but if not then you have to wait until 24 hours ahead. Of course you can always fork over another $113 to pre-reserve a seat. Talk about biting the hand that feeds you.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Lynn Ryder (United Kingdom)
We flew for the very first time on BA on 27/03/15 and returned 06/03/15. Our holiday to St Lucia from Gatwick was booked through Kuoni and we usually fly with Virgin Atlantic. We always upgrade with Virgin to Premium Economy as you have a larger luggage allowance and the Premium Economy Experience with Virgin is very good. Therefore we booked BA World Traveller Plus expecting the same degree of service. What a disappointment! I would not advise wasting your upgrade money. Apart from getting the larger luggage allowance BA World Traveller Plus is almost exactly the same as World Traveller. The Service both ways was appalling! The seats were old and shabby and uncomfortable we were only offered bar service once on a 8/9 Hour flight! We had to drink from plastic beakers the staff seemed preoccupied with Business Class Customers and had no time for our section at all. On the way back my Husband and myself were given seats 2 rows apart at check in without being told. We only noticed when we boarded the aircraft. On this length of flight I was most upset we were apart as everyone sat near me were single travellers and Were asleep throughout the 9 hours. The seat back TVs are very small and my TV didn't work properly and I couldn't even watch anything. The aircraft was badly in need of an interior upgrade. We will never fly with BA again anywhere and will not recommend the experience to anyone.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
H Geyer (United Kingdom)
Substandard food in Business Class (London to Mauritius) arbitrary upgrade policy - as we could not afford Bus Class on return flight booked Premium Economy we told that because we were Bus on way out we would get priority consideration on way back. Charging for Seat selection is a rip off was separated from my wife on way out!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
P Lewis (United Kingdom)
LHR-FRA in Club Europe. First part is not really a review more a rant. I travel a lot for work and always try to fly BA whenever possible and so am lucky enough to have a Gold card So for our annual vacation I was looking forward to hopefully getting us all (wife plus 9 year old daughter) into the First Class lounge at LHR as a nice start to our holidays sadly the staff member on the door said no. - yes I know you can only normally sign in 1 guest but for my other 50+ flights a year I never sign in anyone! Still no joy-computer said no. So I asked the guy behind me if he would mind signing my wife into the lounge at which pointthe staff member told him quite aggressively 'that is not protocol'. We walked away having been made to feel like naughty kids. Rest of the trip was fine-In fact I would go as far as to say the flight was excellent-really friendly cabin crew who made us feel welcome and gave us a good start to the holidays. Actually I would say this was BA at its best (having just seen them at their worst!). Score given here reflect the good service in the air (would give almost full marks if not for the ground staff behaviour).
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Williams Keith (United Kingdom)
Travelled MAN-LHR-ATL and back. Boarding at MAN chaotic with queue in a corridor (probably not BA's fault). Delayed departure from LHR on a very full 777-200. Food and wine good but the Club World cabin is very cramped with very little space to put anything. I don't mind the back and front seating (I could look at my wife!) but the seat is narrow and not the most comfortable for sleeping. Very good attentive crew. Wide variety of films/music on IFE. On return the third party Lounge (Club at ATL) is much better than the Delta one. Full flight very similar to outbound but slightly early arrival at LHR was negated by the domestic flight being delayed by 90 minutes due to runway problems.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Russell (United Kingdom)
BA0676 IST-LHR Boeing 767. Euro Traveller cabin. Read the reviews and we pre booked exit row seats 27A/B excellent choices. Leg room superb I'm 1.90m (6'3") tall and could stretch right out with a window too. Still an old 767 though with no personal entertainment or power. Appeared to have the newer seats which were OK surprisingly the four hour flight passed quite quickly. Food was actually very good and the crew superb. Disappointing choice of alcohol though no JD or Rum. Departed IST about twenty minutes late but were only ten minutes late into LHR. Well done BA better than the outward experience reviewed earlier.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
