British Airways customer review
G Alexander (Australia)
April 15 LHR-Sydney (via Singapore). I flew First as part of a promotion for no additional cost with purchase of business seat on SYD-LHR leg. I really enjoyed the Concorde Room at Terminal 5 lovely meal great service and very elegant space. In terms of the flight the FA were very friendly and helpful on all legs. They went out of their way to make you feel special and a guest. Food was very good as was wine offering. Seat was comfortable and roomy although there is a lot less storage then in CX Business Seat. In fact while there is a lot of room much of it really is not that useful. At night FA did disappear for much of the time and didn't really come around (except once) to offer water/juice. Whereas on SQ economy FA would check on you regularly throughout flight. While of course it is very special to fly First next time I would be just as happy to fly CX Business which I think is really great value for money and the seats are just as or maybe even more comfortable. If I had paid full fare for this flight I think I would have been questioning the value for money.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Hadjinicolaou (United Kingdom)
BA662 31st March. BA662 14th April. BA makes us think 'better quality'. However the flight to and from Cyprus is now disappointing in terms of food offered. The duration is over 4 hours and it is not acceptable for them to offer 2 cold sandwiches.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Patrick Ferrall (United Kingdom)
BA 730 LHR-GVA 20 Apr 15. Are fooling no-one with their new Club Europe Business Class seats - they look nice - but are too close together providing extremely poor legroom! As a regular London to Geneva traveller I will go back to flying Swiss! The decision to change this is almost as bad as the stupid decision to have seats facing backwards in Club World where you have to face strangers and climb over others to get to your seat. If you can't fly First Class with BA choose another airline until they remedy these issues because their Business Class product is rubbish!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Chansoon Wanwisa (Thailand)
BA0010 World Traveller 4 Apr 2015. Bangkok-Heathrow (London). BA0009 World Traveller 17 Apr 2015 Heathrow (London) - Bangkok. The check in staff were unhelpful and refused to check my luggage through despite it being done on the first leg of my trip I also met others on the same flight where this was allowed. The plane was old. The Cabin crew were professional however compared to the middle eastern airlines the service wasnt nearly as good.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Rose (Australia)
LHR-BKK in Club on B777. Fourth long haul leg on BA in the last month and this was by far the best flight. That said I still think the product is disappointing. I'm the camp that says the seats are highly uncomfortable. They are far too narrow as an average sized person still finds their arms draped across the arm rests while trying to sleep. You simply can't keep your arms by your side. As such little to no sleep. IFE outdated and awful.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Rose (Australia)
LHR-AMS-LHR in Club Europe on A321. Nice service for a short hop. I think BA's Club Europe product is better than their long haul product. No flat beds but aircraft were in good condition cabin crews professional efficient and genuinely nice. Food was actually edible with a cheese and charcuterie plate. Both flights delayed due to Heathrow congestion and Amsterdam weather but other than that a pretty good experience.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Alex Knisely (United Kingdom)
LHR-PHL BA067 19th April. One of the features of a British Airways (BA) flight that attracted me in the past was the breadth of special-meal options. This until recently included a "seafood meal". Indeed ten years ago BA had fisherman's pie as an option in economy class not just the horrible and relentless chicken-or-pasta - then they boasted of their support for the British fishing industry - no longer. Seafood meals are gone. Why? From a BA response: "I'd like to inform you that the meals have been removed due to the low volumes with many of our customers now choosing other options". Indeed. If no seafood meal exists then there is no choice there are no options. There is only chicken-or-pasta. Really what would it take to offer a "cold seafood meal" a tuna-fish salad and a bread roll? One more reason to choose BA is gone. One more reason to fly with a Middle Eastern airline such as Etihad who still care about service of a sort that BA has started to abandon.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Alastair Finch (United Kingdom)
Flew BA1385/175 MAN-JFK. First flight full but smooth second flight on old but clean 747 with good leg room. Wifi and food good. Was just thinking as we were landing early what a good flight it had been when landing was aborted abruptly and we circled again eventually the captain said that two warning lights had gone off but the problem appeared to be rectified his manner remained calm and the plane landed safely me and several around me were obviously very anxious.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Gursoy Metin (Turkey)
17 April 2015 Airbus A320 Business Heathrow to Lisbon. A total waste of money. The food was horrible. A couple of sandwiches and a lousy bread served with jam. There was no entertainment system and the only difference I could find from economy was that the middle seat was empty and a portable table was placed between the arm rests. The seat pitch was pathetic and could not even get a rest. I am very disappointed that I did not choose TAP instead of British.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
F Mackirdy (United Kingdom)
LHR to SYD on 1/3/15 and ACK to LHR on 14/3/15. After some poor reviews I was a little worries as to the quality and whether premium economy would be worth the extra cost. I have previously travelled down under with Cathay and Malaysian and wondered how BA would measure up. I was pleasantly surprised. Cabin on both planes was clean staff mostly attentive (Hong Kong leg to Heathrow staff were worst of the 4 legs - ok but didn't seem overly interested in going the extra mile). As a taller person I appreciated the additional legroom and recline although when passenger in front reclined it is tricky to get out of your seat. I had veggie meals which were generally tasty and as usual served prior to everyone else - i did have to remind staff on the last leg to offer me a drink when they served everyone else's meal. Film selection was excellent - travelling shortly after Oscar season meant most of the big nominated films were available! I will definitely pay for PE again on long-haul.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
