British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 367 reviews
5/10
4 star Skytrax Rating
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2/10

British Airways customer review

(Australia)

We flew Premium Economy class from Singapore to London on a 747 carrier. It was a waste of money. The plane looked 100 years old and nothing seemed to work properly. The entertainment system remote control was stuck to its base and it had to be removed with a sharp instrument. The little screen showed a blurred picture so it was not worth watching movies. The crew was nowhere to be seen and they couldn''t be called if you needed something because the call button had been cancelled on all remote controls. At some stage I went to the toilet and went through the kitchen. The crew was there talking and laughing and one of them was sitting reading the paper. Shame on you BA. Never again!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

LHR-SFO-LHR. Missed out on the A380 and both legs were in a 747-400. Planes were old but well maintained and clean so no complaints there. Outward leg was excellent with good food and great cabin service. On the return leg the lady in front fully reclined her seat immediately after take off and went to sleep leaving me with just about the same cramped space as you have in Economy. Even during meal service cabin crew did nothing to alleviate the situation. Very disappointed with this aspect and also with the breakfast. How many people on this site have complained that they do not want a hard croissant and sweet cereal bar for breakfast. BA are you listening?
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

LHR to SYD on 1/3/15 and ACK to LHR on 14/3/15. After some poor reviews I was a little worries as to the quality and whether premium economy would be worth the extra cost. I have previously travelled down under with Cathay and Malaysian and wondered how BA would measure up. I was pleasantly surprised. Cabin on both planes was clean staff mostly attentive (Hong Kong leg to Heathrow staff were worst of the 4 legs - ok but didn't seem overly interested in going the extra mile). As a taller person I appreciated the additional legroom and recline although when passenger in front reclined it is tricky to get out of your seat. I had veggie meals which were generally tasty and as usual served prior to everyone else - i did have to remind staff on the last leg to offer me a drink when they served everyone else's meal. Film selection was excellent - travelling shortly after Oscar season meant most of the big nominated films were available! I will definitely pay for PE again on long-haul.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

British Airways customer review

(United Kingdom)

We flew for the very first time on BA on 27/03/15 and returned 06/03/15. Our holiday to St Lucia from Gatwick was booked through Kuoni and we usually fly with Virgin Atlantic. We always upgrade with Virgin to Premium Economy as you have a larger luggage allowance and the Premium Economy Experience with Virgin is very good. Therefore we booked BA World Traveller Plus expecting the same degree of service. What a disappointment! I would not advise wasting your upgrade money. Apart from getting the larger luggage allowance BA World Traveller Plus is almost exactly the same as World Traveller. The Service both ways was appalling! The seats were old and shabby and uncomfortable we were only offered bar service once on a 8/9 Hour flight! We had to drink from plastic beakers the staff seemed preoccupied with Business Class Customers and had no time for our section at all. On the way back my Husband and myself were given seats 2 rows apart at check in without being told. We only noticed when we boarded the aircraft. On this length of flight I was most upset we were apart as everyone sat near me were single travellers and Were asleep throughout the 9 hours. The seat back TVs are very small and my TV didn't work properly and I couldn't even watch anything. The aircraft was badly in need of an interior upgrade. We will never fly with BA again anywhere and will not recommend the experience to anyone.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

British Airways customer review

(United Kingdom)

LGW to LAS had a great trip out on 2/4/15 good food IFE was fine for the daytime trip wine was flowing. Trip made even better by an upgrade to PE on return journey staff found out my partner and I got engaged couldn't have been nicer. Everything great apart from the final leg to DUB Gatwick didn't send our bags (even though we had a 6 hour layover) then preceded to keep us hanging in DUB for another 5 hours on the promise that they were on the next flight and the next ground staff of Aer Lingus were great too would fly all again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

Flew to Bangkok from London Heathrow on 13th March. First time I have ever flown with BA normally fly long haul with Virgin but they don't fly to Bangkok. We were offered upgrades in the last few days for big discount but only on the flight out. World traveller plus was very good with fab leg room and comfy seats. Nice food too. Managed to sleep 5 hours in quiet cabin. But if I had paid normal price then it was not worth the extra money as we found economy seats on the flight home were very comfy and good leg room. The plane was older 777 but not problem. very clean and the staff were attentive. I was nervous because of previous reviews but no need to be as we had a very enjoyable flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

Flew LHR-IAD-LHR on new A380's in new World Traveller Plus. Overall great service and experience with hard working and friendly crews both ways. New WTP product is great. Seats are a huge improvement although 6 hours really is the limit on the overnight leg coming home for comfort. Food was good including my partners Vegan meal. New IFE excellent and really like the upgraded noise cancelling headphones. Only 'extra' I would have liked would have been the option of a sparkling water or even wine as a pre take off drink. Have had the best and worst of BA over the years but this was definitely BA as it should be.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Flew LHR-JFK-LHR in February and enjoyed excellent service on both sectors. I used AVIOS points for these flights and had booked in World Traveller Plus. From the moment I boarded at LHR terminal 5. I was addressed by name throughout the flight. (I have a BA Executive Club Silver Card.) The cabin crew couldn't have been more friendly yet discreet. Offered a glass of champagne extra wine and post dinner drinks. I was given a very warm welcome. On the return from JFK I was surprised and pleased to have been given an upgrade to Club World in spite of travelling on a Reward Flight. This meant I was able to use the pre-flight supper in the JFK lounge which is so much better than eating during the flight so I was able to maximise sleep. I couldn't have been more pleased with the service I received on both legs. When BA gets it right it is in a class of its own; friendly personal yet very unobtrusive service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

Flight was cancelled with no explanation. No offer of help whilst having to stay the 2 extra days in Thailand. My flight from Bangkok to Heathrow was horrendous. Travelled World Traveller plus which is a total waste of money. We were served a meal within the first couple of hours of the 12 hour 35 minute flight. I was offered beef or Fish. It was actually Chicken. Apart from a tub of Ice Cream the next meal was not for another 8/9 hours. When the meal did arrive it was Pasta or Chicken. I asked for chicken. It was Fish! It was also vile. Sent it back. Judging back the food going up and down the aisle so did several others. I went to the back of the cabin for a cup if tea. I was advised if I wanted more tea could I retain the paper cup as they were running out!!! It was like being on some 3rd World airline. This is BA. Supposedly the flagship airline of our country. It's an absolute disgrace. I have flown for over 40 years and never again with BA.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

British Airways customer review

(United Kingdom)

Flew BA2043 Gatwick to Male in World Traveller Plus. Plane a Boeing 777 which was very old and thus the entertainment screen was small. The main dissatisfaction was the food - going out it was the worst that we had ever had in long haul and coming back it was not much better. The choices ran out when the cabin crew got to me (comment someone has to be last and unfortunately it is you sir). I finally got my choice when the Captain gave up his first choice! Other airlines particularly middle east and far east based do a much better job.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages