British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 320 reviews
5/10
4 star Skytrax Rating
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8/10

British Airways customer review

(United States)

My journey was from BOM to LHR (I had a connecting flight from LHR to MIA surprisingly enough the transit at LHR wasn't all that bad). Aircraft 777-200. Got a complimentary upgrade from World Traveler to World Traveler Plus. The seat was good and spacious service was professional and the food was nice especially the English breakfast that was served prior to landing. The only drawback was the absence of overhead air vents which at times made it a little stuffy and the in-flight entertainment which lacked the variety of Emirates for example. Overall a pleasant experience. Wouldn't mind flying with BA again at all.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(Switzerland)

We had a flight from ZRH to SFO via LHR. The leg from ZRH to LHR on a regular A320 nothing special. The leg from LHR to SFO was on a 747-400 (G-CIVY) was very good. Aircraft was clean and in a good condition. Entertainment was not perfect but sufficient. Food and service very good - Beef was delicious. Staff were very friendly and helpful with our Kids. Flight itself was very calm perfect flight for all of us.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(Switzerland)

We had a flight from LAX to ZHR via LHR. The leg from LAX to LHR was on a A380-800 (G-XLEA) was very good. Aircraft was clean and in perfect condition. We had bulkhead seats for whole family - perfect (be Aware: Bulkhead seats were very cold because of A/C). Flight was full and leaving on time and boarding was stress less. Entertainment was very good - Touchscreen is a little bit slow but selection is huge. Food and service very good - Beef was delicious. Staff very friendly and helpful with our kids. The leg from LHR to ZRH was on a regular A320 nothing special.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(South Africa)

Flew JNB-LHR return. Only considered BA because they fly the A380 on the route which is undoubtedly the best aircraft to fly on. Only hit minor turbulence in both directions so one can easily get some rest. BA have undoubtedly upped their game in premium economy - the 744 equivalent was about the worst in the sky. The A380 is a considerable improvement. Only gripe is that on premium economy you get no special boarding benefits so by the time I got on the plane the cabin was already full - can only assume the others all had the relevant frequent flyer privilege. Anyway the food was superb with proper crockery and cutlery attentive service and superb entertainment. But I really only recommend flying the A380 if you are unlucky to find yourself on the old 744's expect the opposite - a cramped cabin with mediocre seats and regular economy class service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Just taken a BA flight LHR-JFK rtn. Outstanding service staff went above and beyond to make us comfortable. The cabin director found out it was my Dad's 60th birthday and gave him a bottle of champagne to take away. Very friendly and nothing too much trouble. We flew on older 747 and newer 777 with latest interior - both very comfortable plenty of leg room and entertainment great. Screen on older aircraft a little small but much better on newer. Food was the best I had on any airline. Restaurant quality without a doubt.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

BA026 7th July Seat 66B. Arrived HK off a connecting CX flight was able to use the QF lounge close to the gate at HKIA boarding very quick and was upgraded to WT+ at the gate which was welcome after travelling from London to Malaysia and back over 3 days. I like the A380 very quiet seats are very comfortable in WT+ this being my 5th Trip on BA's 380 departed on time IFE was good however crew and food not the best on this flight I used TG between London BKK and KUL 2 days earlier in economy and the food and crew were fantastic will continue using BA for now but tempted maybe use the Star Alliance again in future.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

British Airways customer review

(United Kingdom)

I flew Glasgow-Gatwick-Vegas-Gatwick-Glasgow. I have flown this way before as I get to put my baggage on at Glasgow and forget about it. Glasgow-Gatwick no real comment other than cabin crew don't do much more than the minimum. Flew Premium Economy on a 777-200 flight was full. Premium cabin is cramped and a fair distance away from the Toilets as you are not allowed to use the toilets at the front again cabin crew do no more than the minimum food just about acceptable. Return flight of the same standard they kept trying to say I was booked back to Edinburgh took them an age to sort this out breakfast is a bit of a joke have found when flying BA that its best to carry snacks as they don't over feed you. Of course when I got back to Gatwick I ran into the French ATC control strike no announcement made. After having to hang around Gatwick all day I finally got a flight to Glasgow at 8pm at least my luggage arrived well done to BA there. When I made a comment to BA customer service I was told by them that my flight(s) had been cancelled due to Aircraft unserviceability when I queried this the respondent confirmed that aircraft u/s could offer no explanation as to why I was told different. I would like to complement BA but Virgin totally beat them hands down.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(Australia)

Travelled with my husband sister and brother inlaw to Rome via Heathrow. Yep long flight so everyone kept reminding me when I told them where we were from. Decided to upgrade to Premium Economy and thanks to our travel agent got a good deal. Several years ago I was put off from flying British Airways so thought I'd give them another go. Wasn't disappointed all flights were good considering we flew straight through to Rome I felt pretty good at the end of 30 hours in the air. The Premium Eco seats had plenty of leg room on all flights 2 bags per person even the flight from Barcelona to Gatwick which we were very grateful for. Can't say the food was anything to rave about. When the food you are eating has been on the plane as long as you have it really can't be good. Overall the flights were really good on time easy pickup of bags etc. the only disappointment is having to pay for the allocation of our seats. Apparently this is now common practice. Just be upfront about it that's all. will defiantly investigate BA again though.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

British Airways customer review

(United Kingdom)

London LHR to Hong Kong on 27 May. Was really looking forward to flying in the new A380 but for some reason the plane was swapped on the day for a B777. Flight left about 25 minutes late but arrived 20 minutes early into HK. On boarding I agreed to swap seats with a woman who had been seated separately from her husband. Having ordered a vegetarian meal I let one of the cabin crew know that I'd swapped seats. When the meal was served I got told off very rudely by one of the cabin crew for moving seats without telling them - even though I had. Before I could explain my meal was dumped in my lap and he flounced off. Food was ok. Cabin crew smiles were forced. Serve the meal turn out the lights and disappear for 9 hours seemed to be the order of the day. No way was World Traveller Plus worth the extra money.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

British Airways customer review

(United Kingdom)

World Traveller Plus from Beijing to London LHR. Old and tired 747-400 these planes really should be pensioned off now. The cabin was freezing with everyone wrapped in blankets for the whole flight. Complaints to the cabin crew just got a "sorry we have no control over the air temperature" response. Veggie meal ordered was given to someone else by mistake so I had to have fish. Video screen is tiny on these planes - not that it mattered as the system wasn't working properly so I couldn't watch any films. Pretty poor on a 9.5 hour flight. Sound system for communicating with passengers was very distorted so it was impossible to understand any announcements from flight- deck or cabin crew apart from a little bit of extra leg room I've no idea what extra money for World Travel Plus is supposed to be for.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages